LessonsCustomer success management is the practice of actively managing your customer's use and adoption of your technology, working to reduce barriers and increase the perceived and realized value, and driving increased ARR and LCVâ€”all while helping the organization keep the product or solution relevant.
In this course, you will prepare to pass the 820-602 DTCSM exam in order to achieve the Cisco Customer Success Manager Specialist certification. You will learn how to drive adoption and expected outcomes for the desired product or service. You will be given a chance to partner with a customer to track, measure, and create reporting that will assist in identifying any obstacles that may be preventing them from taking full advantage of the product capabilities, identifying and removing barriers to achieving the capabilities purchased,
ultimately optimizing lifetime customer value and reducing churn.
What You'll Learn
â€¢ What is meant by â€œcustomer successâ€ in the context of software-based IT products and cloud-based services targeted at enterprise customers
â€¢ Key tasks
â€¢ Expectations from the CSM role
â€¢ Knowledge of CSF, KPI, and how they are related to success
Who Needs to Attend
â€¢ Customer success manager
â€¢ Customer enablement manager
â€¢ Customer adoption manager
Previous experience of working with customers to determine, measure, and deliver business outcomes through the implementation of technology.
1) have completed the Cisco Customer Success Manager Foundations (DTCSMF) e-learning course
2) be familiar and comfortable with its content
2. Benchmarking and Application
3. Analysis and Evaluation
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
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