• Course
  • Vendor

In this course, you will acquire the skills needed to customize and administer the implementation and support of Avaya Aura Messaging (AAM). The course provides you with the opportunity to practice configuring Avaya Aura Messaging.

  • Course Start Date: 2019-06-24
  • Time: 09:30:00 - 17:30:00
  • Duration: 4 days 09:30 AM - 05:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led
$2,875.50
REGULAR PRICE $3,195.00 Save $319.50
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Course Outline

Pre-Requisites

N/A

Lessons

In this course, you will acquire the skills needed to customize and administer the implementation and support of Avaya Aura Messaging (AAM). The course provides you with the opportunity to practice configuring Avaya Aura Messaging.

WHAT YOU'LL LEARN
  • What AAM is and it fits into the Avaya Messaging solution
  • Key components of an AAM system
  • Distinguish between Sites and a Topology architecture within AAM
  • Various redundancy options for AAM
  • Requirements for an AAM implementation
  • AAM Sites and Topologies
  • List the process to install the AAM appliance in a VMware environment
  • Perform the initial configuration required for AAM
  • Two User Mailbox license types used on AAM
  • Perform the initial configuration for an AAM Storage server and Application server
  • Add AAM test users to verify AAM configurations
  • Install the Avaya Messaging toolbar for Microsoft Outlook
  • Methods and accounts used to login to AAM
  • Identify system-wide parameters on AAM
  • Key features allowed by AAM when an administrator enables outbound SMTP-based traffic to external
  • SMTP hosts
  • Network servers with AAM
  • Configuration setting associated with AAM class of services
  • Feature functionalities available for users on AAM
  • List Application used within AAM
  • System Broadcast and Info Mailboxes used with AAM
  • How Caller Applications extend AAM features and services to users
  • How AAM can be configured with native or external faxing capabilities
  • Microsoft Exchange, Microsoft Exchange Store, and Microsoft Outlook integration with AAM
  • Various reports that can be generated from AAM
  • Monitoring and troubleshooting tools available in AAM
  • Access and view application server logs
  • Upgrade and migration options for AAM 
OUTLINE
1. AAM Implementation
  • Implementation Overview
  • System Components
  • Sites and Topology Overview
  • Redundant Message Stores
  • Prerequisite Requirements
  • Sites and Topology Deployment
  • VMware environment Implementation
  • System-Platform Based Implementation
  • Mailbox Licenses
2. AAM Implementation and Administration
  • AAM Server Initial Administration
  • Storage Server Role (Initial Setup)
  • Application Server Role (Initial Setup)
  • Communication Manager Integration
  • Test Users
  • Messaging Toolbar
  • Administration Overview
  • Accessing Avaya Aura Messaging
  • System Parameters
  • Trusted Servers
  • External SMTP Hosts
  • Network Servers
  • Class of Service and Features
  • User Mailboxes
  • Enhanced List Applications
  • System Broadcasts
  • Info Mailbox
  • Caller Applications
  • Fax Support
3. AAM Solutions, Maintenance, and Troubleshooting
  • Microsoft Integration
  • Sites and Topologies (Initial Setup)
  • Reports
  • Monitoring Tools
  • Troubleshooting Tools
  • Logs
  • Application Server Logs
  • Upgrades
  • Migrations
WHO SHOULD ATTEND
Avaya associates, business partners, and customers who will implement, administer, maintain, and troubleshoot Avaya Aura Messaging

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
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your city, your province
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About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 422 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

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