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This practical workshop is organized to enable participants to learn about basic & more sophisticated communication processes & skills, then apply their learning in a variety of work-related activities & exercises...

  • Course Start Date: 2018-12-17
  • Time: 08:30:00 - 16:30:00
  • Duration: 1 Day
  • Location: Vancouver
  • Delivery Methods(s): Instructor Led

Course Outline

Lessons

This practical workshop is organized to enable participants to learn about basic and more sophisticated communication processes and skills, then apply their learning in a variety of work-related activities and exercises. Theory and hands-on practice proceed at a brisk pace in an enjoyable interactive environment.

Communication is one of the most powerful skills that humans possess. As our workplaces change, relationships must be built more quickly than ever before and, without having authority, we are often required to influence others and understand them, to achieve results. The ability to communicate well is central to our capacity to perform effectively.

Duration: 1 Day

Objectives

After this workshop, the participants will be able to:

  • Use basic communication skills to achieve effective results in less time
  • Use advanced communication skills to improve the quality of relationships
  • Use communication to influence situations and people for the outcomes you want
  • Feel more confident and comfortable applying the skills you have learned
Outline
  • PART I: Communication is a Process
    • We can improve each element of the information exchange process
    • Communication models help illustrate the process
    • Non-verbal communication is proven more significant than the words we say
  • PART II: The Basic Skills
    • Focused questioning for information and rapport-building
    • Active listening skills: Paraphrasing, clarifying, confirming
    • Checking perceptions and assumptions
    • Offering and receiving feedback
    • The neglected skill: Managing the communicating climate
  • PART III: The Advanced Skills
    • Assertiveness helps in refusing, in differing and in clear expression
    • An invaluable three-step formula for assertive expression
    • Saying "No" professionally
    • Blend and redirect
    • Persuasion skills
    • Negotiating to Win/Win solutions
    • Choosing among the four styles of communicating for success
    • Six ways of using our voice to influence and persuade
    • Managing anger: ours and others'
  • PART IV: Using Language Powerfully
    • Substituting positive language for absolutist and negative language
    • Decisional language: Five words that can change your life
    • Understanding learning styles and using them to create rapport
    • Avoiding the language and behaviours which diminish our influence
  • PART VI: RESOLVING CONFLICT
    • Managing conflict requires complex communication skills
    • We can communicate effectively despite stress and anger
    • Our personal conflict management style
    • Five key steps in resolving conflict
    • Choosing the most effective communication tool for the job
    • Avoiding conflict by using basic email etiquette
  • PART VI: Telephone Communication Skills
    • Important issues in phone communication
    • Professional telephone behaviour
    • Etiquette for phone calls and teleconferences
    • Handling difficult situations by phone
    • Confirming: Assuring our message is correctly understood
  • Part VII: Communicating for Influence
    • Sources of our personal power
    • Presence and appearance
    • Actions and behaviours which enhance (or diminish) power
  • Part VIII: Review and Course Closure

Cancellation Policy

Should you postpone or cancel your course you must give 5 business days notice.

Training Location

On Track New Location
609 Granville Street 6th Floor

Vancouver, BC
Canada   

About On Track Computer Training

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For the best in Microsoft Excel Training in Vancouver, or any other Microsoft product training, including Access, Word, Outlook, PowerPoint or Project training come to On-Track Computer Training. In addition to Microsoft program we also offer: Dreamweaver MX training FrontPage training HTML training courses Flash MX & CS3 training Acrobat 7.0 Professional Illustrator CS2 & CS3 training InDesign CS2 & CS3 training Photoshop CS2 & CS3 training MS Publisher 2003 Visio 2002 training and much more in the Vancouver area. On-Track Computer Training Ltd. has been providing corporate computer training since 1989 and has established itself as a leader in innovative training, consulting and development. As a Microsoft GOLD Certified Partner On-Track continually strives to achieve the best in computer training and guarantees results and rates through our client satisfaction program. GUARANTEE'S Results: On-Track will retrain you at our cost if you are unable to understand objectives and provide complimentary refresher courses within 6 months Rates: On-Track will beat any written corporate computer training rate Support: On-Track provides free technical support through our email and phone system for those difficult situations Service: On-Track staff are all owners of the company and take pride in the service we offer

Training Provider Rating

This vendor has an overall average rating of 4.36 out of 5 based on 142 reviews.

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Great course, great teacher.
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Course was more than I had expected and the trainer was very pleasant and enjoyable to learn from!
Learned what I needed and more. Good class size.
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Only challenge was the computers were not working properly in the lab. They were slow and seemed to take a long time to run progra ... Read more
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Only challenge was the computers were not working properly in the lab. They were slow and seemed to take a long time to run programs and run Adobe Illustrator.

Parking - I took the Harbour Air Shuttle. Environment - Good based on the renovations and recent move that just took place. This ... Read more
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Parking - I took the Harbour Air Shuttle. Environment - Good based on the renovations and recent move that just took place. This is completely understandable. Instructor - Bev is amazing.

This was a great workshop the only thing I would suggest is the stories shared by both presenter and students stay relevant to the ... Read more
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This was a great workshop the only thing I would suggest is the stories shared by both presenter and students stay relevant to the course.

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