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In this introductory course, you will learn the basics of computer hardware, software, mobile computing, networking, troubleshooting, and emerging technologies. You will learn about configuring operating systems, file and folder management, networks and

  • Course Start Date: 2019-08-05
  • Time: 08:30:00 - 16:30:00
  • Duration: 4 days 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline


Gain an understanding of the core components that make up the information technology (IT) landscape while preparing for the CompTIA IT Fundamentals exam.

In this introductory course, you will learn the basics of computer hardware, software, mobile computing,  networking, troubleshooting, and emerging technologies. You will learn about configuring operating systems, file and folder management, networks and network configuration, and the role of the OSI model in networking and troubleshooting. This course will also prepare you for the CompTIA IT Fundamentals certificate exam.

Through presentations, demonstrations, and knowledge-based exercises, you will gain a fundamental understanding of computer hardware, operating systems, computer application software, networking technologies and protocols, web browsers, identifying security risks, troubleshooting errors, and system maintenance. You will also learn about cutting-edge technologies such as cloud computing and virtualization.

Note: You will receive an exam voucher at the end of class so that you may take the exam at a
later date.

What You'll Learn
• Prepare a study plan for the CompTIA IT Fundamentals exam
• Basic concepts in computer communication
• Basic functions and components of computers
• Common internal hardware components, including processors, storage devices, and RAM
• Peripheral components such as displays, printers, keyboard and other input/output devices, along with the connectors they use
• Basic types of software and considerations for installing, updating, and upgrading software
• Standard operating system configuration options, file systems, and file and folder management tasks
• Software applications and common file types
• Mobile devices features, mobile operating systems, and working with mobile interfaces
• Common network types, architectures, and topologies
• Basic concepts in network communication, including the OSI reference model, IP addresses, and protocols
• Common LAN and WAN technologies, transmission media, and protocols
• Basic concepts and areas of information security, including authentication, encryption, and firewalls
• Basic concepts and activities for maintaining, monitoring, and troubleshooting computer systems and networks
• Future and developing technologies, such as virtualization, telepresence, and cloud computing

Who Needs to Attend

• IT novices who need a broad, fundamental understanding of IT and who want to learn the basics of computers, computer software, mobile devices, networking, LANs and WANs, data storage, and how IT infrastructures are monitored and managed. Ideal candidates include:
• Entry-level and newly hired technical professionals, including PC support, help desk, and networking professionals
• Sales and marketing professionals looking to increase their ability to communicate with technical professionals and increase sales
• Executives who seek better-informed decision making
• Professionals seeking to prepare for the CompTIA IT Fundamentals Exam

Follow-On Courses
• Understanding Networking Fundamentals

1. Introduction to Computers and Communications
• Types of Computers
• Computer Communications
• Bits and Bytes
• Transmission Media
• Signals and Modulation
• Section Review

2. Computer Hardware: Inside the Case
• Why Is This Information Important?
• Motherboard
• Exercise: The Human Computer
• Central Processing Unit
• Random Access Memory
• Internal Storage Devices
• Motherboard Drive Connectors
• Bus Expansion Cards
• Computer Cooling Systems
• Computer Power Supply
• Section Review

3. Computer Hardware: Peripheral Devices
• Why Is This Information Important?
• Input Devices
• Output Devices
• Ports and Connectors
• Removable Media
• Network Storage
• Section Review

4. Operating System Software
• Why Is This Information Important?
• What Is an Operating System?
• Early Operating Systems
• Modern Operating Systems
• Mobile Operating Systems
• Operating System Navigation
• Using an OS: Controlling Programs
• Using an OS: Screen Captures
• Using an OS: Configure Accessibility
• Basic OS Configuration
• User Accounts
• Computer File Systems
• Working with File Managers
• Installing and Upgrading an OS
• Licensing and Registration
• Updating an OS
• Exercise: New Life for Old Laptops. Researching Linux Hardware Requirements
• Section Review

5. Application Software
• Why Is This Information Important?
• Types of Application Software
• File Name Extensions
• Installing Application Software
• Types of Software Licenses
• Updating Software Applications
• Upgrading Application Software
• Uninstalling Software Applications
• Exercise: Open Sesame. An Exercise in Matching File Types with Application Programs
• Section Review

6. Mobile Computing
• Why Is This Information Important?
• Mobile Device Characteristics
• Mobile OS: Android and Apple iOS
• Mobile OS: Blackberry and Windows Phone
• Interacting With Mobile Devices
• Controlling with Gestures
• Display Screen Settings
• Lock Screens
• Wireless Connectivity
• Making Wi-Fi Connections
• Making a Bluetooth Connection
• Making an NFC Connection
• Mobile Device Software
• Data Synchronization
• App Stores
• Exercise: Examining Your Mobile Device
• Section Review

7. Networks
• Why Is This Information Important?
• Network Resources
• Types of Networks
• Network Architectures
• Network Topologies
• Point-to-Point Topology
• Physical Bus Topology
• Ring Topology
• Mesh Topology
• Star Topology
• Mixed Topology
• Section Review

8. Network Communications
• Why is This Information Important?
• The Layered Approach to Networking
• The OSI Networking Model
• The Usefulness of Addressing
• MAC Addresses
• IP Addresses
• Port Numbers
• Domain Names
• Name Resolution
• Communications Protocols
• Protocol Types
• Exercise: What is My Address? An Exercise in Using the Command Window
• Section Review

9. Local Area Networks
• Why is this Information Important?
• Ethernet LANs
• Ethernet Hardware: NIC Card
• Ethernet Hardware: Switches and Hubs
• Ethernet Cabling
• Other Network Hardware
• Wireless LANs
• Reducing LAN Collisions: CSMA/CA
• Wi-Fi Hardware: Access Points
• Wi-Fi Standards
• WI-FI Security
• Bluetooth Networking
• Setting Up a SOHO Network
• Section Review

10. Wide Area Networks

• Why Is This Information Important?
• Circuit-Switched WAN Solutions
• Packet-Switched WAN Solutions
• The Internet
• Internet Access Options
• Internet Access: WiMax
• Internet Access: Cellular Providers
• Internet Access: Satellite
• Summary of Data Connections
• Section Review

11. Common Networking Protocols
• Why Is This Information Important?
• File Transfer Protocol
• Email Protocols
• Hypertext Transfer Protocol
• Secure Sockets Layer
• Domain Name System
• Dynamic Host Configuration Protocol
• Telnet
• Simple Network Management Protocol
• Network Time Protocol
• Exercise: Crossword Puzzle
• Section Review

12. Information Security

• CompTIA Objectives Covered in This Section
• Why is This Information Important?
• Information Security Overview
• Threats and Vulnerabilities
• Information Security Solutions
• Exercise: Recognizing Secure Websites
• Section Review

13. Maintaining Computers
• Why is This Information Important?
• Preventative Computer Maintenance
• Surge Protection
• Ergonomic Computing
• Cleaning Computer Hardware
• Maintaining Software
• Backing-Up Data
• Environmentally Friendly Computing
• Reducing Energy Consumption
• Disposal of Computer Equipment
• Section Review

14. Troubleshooting Computers

• Why is This Information Important?
• Setting-Up a New Computer
• Troubleshooting Computers
• Common Errors and Problems
• Computer Monitoring Tools
• Researching Problems
• Monitoring and Troubleshooting Networks
• Exercise: Monitor This! An exercise in using Windows Task Manage and Ping
• Section Review

15. New and Emerging Technologies

• Why is This Information Important?
• Virtualization
• Cloud Computing
• Cloud Based Services
• Telepresence
• Keeping Up With New Technology
• Exercise: Researching a New Technology.
• Section Review

16. Preparing for the IT Fundamentals Exam

• CompTIA Certification Programs
• Exam Information
• Preparing For The Exam
• Taking the Exam

Appendix A: CompTIA Objectives Mapped To Modules
Appendix B: IT Fundamentals Practice Exam / Answer Key
Appendix C: Pre and Post Test Answer Key
Appendix D: Module Review Answer Key
Appendix E: List of Acronyms

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge


Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 424 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!

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