• Course
  • Vendor

In this intensive course you will learn how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015...

  • Course Start Date: 2019-04-08
  • Time: 08:30:00 - 16:30:00
  • Duration: 5 days 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline

Lessons

In this intensive course you will learn how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015. You will be provided with the knowledge and skills to configure and manage Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice. You will learn the procedures, guidelines, best practices, and other important considerations that will help you implement, optimize, and troubleshoot Skype for Business Online and Skype for Business Server 2015 voice solutions.

This course incorporates materials from the Official Microsoft Learning Product 40409 and will help to prepare you for Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015.

What You'll Learn

• Various voice workloads available with Skype for Business Online and Skype for Business Server 2015
Assess a network in preparation for a Skype for Business Server 2015 or Skype for Business Online voice solution
• Deploy and configure Cloud PBX with PSTN calling
• Configure on-premises Enterprise Voice functionality
• Deploy and configure Cloud PBX with on-premises PSTN connectivity
• Integrate Skype for Business Server 2015 with non-Microsoft voice infrastructures
• Plan for and deploy Cloud Connector Edition
• Configure features that extend Skype for Business Enterprise Voice (on-premises) functionality, such as location information servers and response groups
• Optimize voice communications on a TCP/IP network
• Use call quality methodology and Skype for Business Server 2015 monitoring tools and reports
Troubleshoot Skype for Business Online and Skype for Business Server 2015 Enterprise Voice (on-premises) voice communications

Who Needs to Attend

• IT consultants and telecommunications professionals who design, plan, deploy, and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions

Prerequisites
• Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios
• Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery
• Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)
• Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures
• Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365
• Knowledge of the following technologies:
â—¦ Windows
â—¦ Windows Server
â—¦ Hyper-V
â—¦ QoS
â—¦ TCP/IP
â—¦ Network load balancing
â—¦ PowerShell
â—¦ Session Initiation Protocol (SIP)
â—¦ Basic telephony concepts including SIP trunking, gateway, and Session Border Controller (SBC) interconnects
â—¦ Common private branch exchange (PBX) deployment architectures

Outline
1. Introduction to Voice Workloads

• Voice Overview
• Designing Voice Workloads
• Skype for Business Ecosystem
• SIP Basics and Routing
2. Assess Network and Voice Deployment
• Network Planning and Assessment
• Skype for Business Features and Functionality
• Plan your Cloud PBX Solution
3. Split Domain Configuration
• Split Domain Overview
• Split Domain Requirements
• Split Domain Deployments
• User Provisions and Migration
• Troubleshooting Split Domain Related Issues
4. Cloud PBX with PSTN Calling and Conferencing
• Cloud PBX with PSTN Calling Features
• PSTN Conferencing and Meeting Features
• Skype for Business Server 2015 Dial-in Conferencing
5. Enterprise Voice (On-Premises)
• Designing Enterprise Voice
• Configuring Enterprise Voice
• Voice Routing
• Assigning Phone Numbers
• Client Configuration
• Unified Messaging
6. PSTN Connectivity
• Connecting to the PSTN
• Connecting to the Existing PBX
• M.N Interworking Routing
• Call Routing Reliability
• Call via Work
• Shared Line Appearance
• IP Phones
• Room Systems
• Mobile
7. Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment
• Call Flows and Manageability
8. Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition
• Introduction to Cloud Connector Edition
• Planning PSTN Connectivity via Cloud Connector Edition
• Deploying Cloud Connector Edition
9. Enhanced Calling Features and Device Requirements
• Call Park Service
• Managing Calls to Unassigned Numbers
• Delegation and Private Lines
• Response Group Services
• Location Information Services and E9-1-1
10. Network Requirements
• Media Stacks
• Traffic Modeling
• Quality of Service
• Software-Defined Networking
• Overview of Call Admission Control
• Implementing Call Admission Control
• Software-Defined Networking
11. Monitoring and Maintaining Voice Quality
• Call Quality Methodology
• Call Quality Dashboard
• Monitoring Tools
• Usage Reports and Monitoring
12. Voice Troubleshooting
• Troubleshooting Call Quality
• Troubleshooting Scenarios
• Troubleshooting Skype for Business Online Voice
• Troubleshooting IP Phones

Labs

Lab 1. Customizing Your Lab Environment
Lab 2. Configuring Identity Federation with Office 365
Lab 3. Setting up Split Domain with Skype for Business Online
Lab 4. Configuring Cloud PBX with PSTN Calling
Lab 5. Configuring Enterprise Voice
Lab 6. Configuring Integration with an IP-PBX
Lab 7. Call Flows and Manageability
Lab 8. Deploying Cloud Connector Edition
Lab 9. Configuring Response Groups
Lab 10. Configuring Location Information Services and Managing Devices
Lab 11. Managing Voice Quality
Lab 12. Deploying Call Quality Dashboard, Analyzing Reports, and Capturing KHI
Lab 13. Troubleshoot Dial Plans, Routing, and Trunks

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 421 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course m ... Read more
x

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

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