• Course
  • Vendor

  • Course Start Date: 2019-05-13
  • Time: 09:30:00 - 17:30:00
  • Duration: 5 days 09:30 AM - 05:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led
$3,116.00
REGULAR PRICE $3,895.00 Save $779.00
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Course Outline

Pre-Requisites

There are no prerequisites for this course.

Lessons

Configure and maintain System and Session Manager

In this course, you will learn how System and Session Manager are configured and maintained. Lectures and hands-on labs are combined to help you understand and perform day to day operations on both products. You will learn how System Manager users are defined and maintained, how data is imported and exported, how SIP users are configured and registered, how Session Manager routes calls across the SIP network, how both Avaya and third-party applications are networked with Session Manager and more.

This course is also available as part of the combined boot camp: Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003).

What You'll Learn
  • Purpose and function of System and Session Manager
  • Session Manager troubleshooting tools
  • System Manager users
  • How user profiles are synchronized with external LDAP directories
  • Use System Manager to discover other Avaya products in the telephony network
  • Use System Manager to apply licenses to other Avaya products
  • View alarms and logs to identify events that have occurred in the telephony network
  • Use System Manager to import and export data
  • SIP domains, network locations, SIP entities, entity links, routing policies, dial patterns, regular expressions, and adaptations needed so Session Manager can route calls across the SIP network
  • Register SIP phone users
  • Use the traceSM and Call Routing tools
  • Session Manager host table
  • Named and Sequenced Applications so that Avaya and 3rd party devices can be networked with Session Manager
  • Perform the configuration needed so that Communication Manager can be administered via System Manager
  • Set up Call Admission Control parameters
  • Monitor the connection between Session Manager and other SIP entities
  • Troubleshoot common Session Manager issues
Who Needs to Attend

Individuals responsible for configuring, administering, and maintaining Avaya Aura System and Session Manager

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

  • Avaya Certified Support Specialist (ACSS) - Avaya Aura® Session Manager and System Manager
Course Outline
1. System Manager Overview
2. User Administration: Users, Roles, and Groups
3. User Authentication
4. Product Administration
5. View Alarms
6. View Logs
7. System Manager as a Licensing Manager
8. Importing Data in Bulk
9. Exporting Data in Bulk
10. Backup and Restore
11. Session Manager Overview
12. System and Session Manager New Features
13. Avaya Aura Network Architecture
14. Session Manager Maintenance and Troubleshooting
15. SIP Domains
16. Network Locations
17. SIP Entities
18. Session Manager Instance
19. SIP Registration
20. Tracing SIP Registrations
21. SIP Registry Routing
22. SIP Routing Overview
23. Review: SIP Domains, Network Locations, SIP Entities
24. Entity Links
25. Routing Policies
26. Dial Patterns and Regular Expressions
27. H323 and SIP Routing Scenarios
28. Session Manager Adaptations
29. Call Routing Test
30. Local Host Name Resolution
31. Configuring Communication Manager as a Managed Element
32. Configuring Communication Manager as an Application and an Application Sequence
33. Associating Communication Manager Stations with SIP Users
34. Personal Profile Manager
35. Implementing a Third Party Feature Server
36. Multiple Applications in a Sequence
37. Media Filtered Application Sequencing
38. Administering Third Party Features for non-SIP users
39. Call Admission Control and Shared Bandwidth Control
40. SM100 Connection Status
41. SM Dashboard
42. SIP Entity Monitoring
43. Shutdown and Reboot
44. Troubleshooting Common Issues

Labs
Lab 1: User Administration: Users and Roles
Lab 2: View Alarms
Lab 3: System Manager Log Viewer
Lab 4: System Manager as a License Manager
Lab 5: Importing Data in Bulk
Lab 6: Exporting Data in Bulk
Lab 7: Backup and Restore
Lab 8: Creating and Registering SIP Users, Tracing Registrations, Registry Routing
Lab 9: SIP Entities
Lab 10: SIP Entity Links
Lab 11: Routing Policies
Lab 12: Dial Patterns
Lab 13: H323 and SIP Routing Scenarios
Lab 14: Session Manager Adaptations
Lab 15: Call Routing Test
Lab 16: Local Host Name Resolution
Lab 17: Configuring Communication Manager as a Managed Element
Lab 18: Configuring Communication Manager as an Application and an Application Sequence
Lab 19: Associating Communication Manager Stations with SIP Users
Lab 20: Administering Features for Non-SIP Users
Lab 21: Modifying Hostnames
Lab 22: SM100 Connection Status
Lab 23: Troubleshooting Common Issues

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 422 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
x

Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

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