• Course
  • Vendor

  • Course Start Date: 2019-10-07
  • Time: 08:30:00 - 16:30:00
  • Duration: 5 days 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline


CICD - Implementing Cisco Collaboration Devices CIPTV1 - Implementing Cisco IP Telephony & Video Part 1 v1.0 CIPTV2 - Implementing Cisco IP Telephony & Video Part 2 v1.0


Prepare for Cisco exam 300-080 CTCOLLAB.

Training Accelerated: Cisco Training Exclusives for Certification Success

Accelerate your Cisco skills and expertise with our Cisco training exclusives for certification success. This course includes six months of free access to:

  • Class recordings so you can review your course any time
  • Unlimited retakes  of your course to strengthen your understanding and ensure a strong exam performance
  • An exam voucher so you have everything you need to take the exam

This course equips you with the knowledge and skills required to troubleshoot Unified Communications Manager, Cisco VCS-C, Cisco Expressway, and Cisco TelePresence Management Suite. The troubleshooting approach utilizes a multiple site voice and video network. Techniques and procedures for troubleshooting are demonstrated and put into practice for the Cisco Collaboration Solution. Topics include methods for troubleshooting, triage approaches, tools and resources, and logical focused use of tools. Scenarios and trouble tickets will include call setup issues, Intercluster Lookup Service (ILS), mobility features, VCS control and VCS Expressway, as well as media resource and QoS issues.

We have refocused the standard CTCOLLAB labs to give you hands-on experience troubleshooting a realistic North American dial plan to better simulate the environment you work in every day. You will troubleshoot a network with:

  • A different area code deployed simulating the North American Dial Plan (NADP)
  • Variable-length on-net dial plan supporting multiple sites with overlapping extensions
  • Headquarters in North America with multiple branches in North America and Europe
  • Local route groups and global transformations
  • URI dialing
  • Firewall traversal
  • Video conferencing

This course features the following authorized content and software releases:

  • Cisco Course v1.0
  • Cisco Unified Communications Manager Software v10.5
What You'll Learn
  • A systematic methodology to troubleshoot Cisco UC systems
  • Knowledge of tools and reports that help isolate UC system problems
  • Use troubleshooting and monitoring tools
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Troubleshoot Endpoint Registration
  • Troubleshoot VCS Control and VCS Expressway Availability Issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Troubleshoot TelePresence Management Suite Issues
  • Troubleshoot MTP issues
  • Troubleshoot transcoder issues
  • Troubleshoot issues with audio conferences
  • Troubleshoot issues with video conferences
Who Needs to Attend
  • Network administrators and network engineers
  • System engineers and field engineers
  • Anyone working toward CCNP Collaboration certification
Follow-On Courses

There are no follow-ons for this course.

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

  • CCNP Collaboration
Why Global Knowledge?

The Global Knowledge lab environment has been customized for North American students to ensure that CCNP Voice Professionals learn the skills they need for the North American environment. Other training partners provide a basic topology oriented with a HQ in Europe and a branch in North America. Our expert instructors designed an enhanced topology that's better for understanding the issues with multisite deployment and globalization in North America and the nuances of implementing the NANP (e.g., 10-digit dialing, service codes beyond 911, issues with local and long distance calls to the same area code, overlapping 7- and 10-digit dialing, etc.). Our design also includes challenges faced with international video conferencing, firewall traversal using VCS, and QoS issues for voice and video and methods to pinpoint and isolate problems.

Every student pod includes:

  • IP video phones
  • A full variable-length on-net dial plan as described in Cisco's Collaboration SRND, including line/device Class of Service
  • A full E.164 globalized dial-plan
  • URI dialing capability
  • ILS between three clusters
  • Locations and regions
  • Device pools
  • Device mobility, extension mobility, and unified mobility mobile voice access
  • Media resources, resource groups and resource group lists
  • SRST, COR, and media resources deployed on routers
  • SIP, H.323, MGCP, and Gatekeeper included
  • New CUCM 10.5 features, such as Global Dial Plan Replication (GDPR) and ILS
Course Outline
1. Introduction to Troubleshooting Cisco Collaboration Solutions
  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools
2. Cisco Unified Communications Manager Troubleshooting
  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues
3. Cisco VCS Control and VCS Expressway Troubleshooting
  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues
4. Call Setup Issues
  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multi-Site Calling Issues
  • Troubleshooting Off-Net Calling Issues
5. ILS and GDPR Issues
  • Troubleshooting ILS and GDPR
6. Cisco Unified Communications Manager Mobility Features
  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
7. Cisco TelePresence Management Suite Issues
  • Troubleshooting Cisco TMS Issues
8. Voice Quality and Media Resources Issues
  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues
Lab 1: Enhanced - Trouble Tickets: Troubleshooting Gateway and Endpoint Registration Issues
Lab 2: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues
Lab 3: Enhanced - Trouble Tickets: Troubleshooting Endpoint Registration Issues
Lab 4: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues
Lab 5: Enhanced - Trouble Tickets: Troubleshooting On-Net Single Site Calling Issues
Lab 6: Enhanced - Trouble Tickets: Troubleshooting On-Net Multisite Calling Issues
Lab 7: Enhanced - Trouble Tickets: Troubleshooting Off-Net Calling issues
Lab 8: Trouble Tickets: Troubleshooting ILS and GDPR
Lab 9: Trouble Tickets: Troubleshooting Device Mobility Issues
Lab 10: Trouble Tickets: Troubleshooting Extension Mobility Issues
Lab 11: Trouble Tickets: Troubleshooting Cisco Unified Mobility Issues
Lab 12: Trouble Tickets: Troubleshooting Cisco TMS Issues
Lab 13: Trouble Tickets: Troubleshooting Transcoder Issues
Lab 14: Trouble Tickets: Troubleshooting Issues with Audio and Video Conferences

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
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About Global Knowledge


Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 426 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.

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