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Learn the core features and basic designs of the Avaya Aura® Communication Manager (CM) solution. You will be able to recall the concepts needed in relation to Avaya Aura® Communication Manager for success in subsequent curriculums and credentials.

  • Course Start Date: 2019-03-25
  • Time: 09:30:00 - 17:30:00
  • Duration: 3 days 09:30 AM - 05:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline

Pre-Requisites

There are no prerequisites for this course.

Lessons

Discover the core features and basic designs of the Avaya Aura Communication Manager solution.

In this course, you will learn the core features and basic designs of the Avaya Aura® Communication Manager (CM) solution. You will be able to recall the concepts needed in relation to Avaya Aura® Communication Manager for success in subsequent curriculums and credentials. This course will cover the following products and solutions:

  • Avaya Aura CM Hardware (Servers, Media Gateways, and Branch Gateways)
  • Avaya Aura CM Software, Architecture, Protocols, and Features
  • Avaya Aura Administration and Tools
  • Secure Access Link (SAL) - Avaya Remote Access
  • Avaya Aura Communication Manager Messaging (CMM)
What You'll Learn
  • Avaya Aura and Solution Templates
  • Install and configure Avaya Aura Communication Manager and Communication Manager Messaging
  • Install a Service Pack on Avaya Common Servers (ACS) and S8300D Server
  • Administer Avaya Site Administration (ASA)
  • New messaging subscriber
  • Create a call coverage path that sends unanswered calls to the Voice Mailbox
  • Configure an IP telephone and softphone
  • IP network region
  • Maintenance and alarms using Avaya documentation
Who Needs to Attend

Avaya associates and Avaya partners

Follow-On Courses
  • Avaya Aura® Communication Manager Administration (5U00051)
  • Avaya Aura® Communication Manager and CM Messaging - Embedded Implementation (4U00030)
Course Outline
1. Describe the Avaya Aura solution.
2. Describe how to install and configure Avaya Aura System Platform and Communication Manager.
3. Describe the Patch Guardian policy for service packs and patches.
4. Use Avaya Site Administration (ASA) to configure:
  • Dial Plan and Feature Access Codes
  • Stations
  • Features
5. Describe how to configure an IP phone and soft client.
6. Describe how to configure Avaya Aura Communication Manager Messaging.
7. Add a new messaging subscriber.
8. Create a call coverage path that sends unanswered calls to a voice mailbox.
9. Describe the concept of network regions.
10. Identify maintenance and alarms using Avaya documentation.

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 422 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

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