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  • Vendor

In this course, you'll install, administer & maintain Avaya Session Border Controller Enterprise (Avaya SBCE). Through lecture & hands-on labs, you'll successfully install the SBCE, support Session Initiation Protocol (SIP) trunking, & administer remote

  • Course Start Date: 2020-03-02
  • Time: 11:30:00 - 19:30:00
  • Duration: 3 days 11:30 AM - 07:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led
REGULAR PRICE $2,695.00 Save $269.50
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Course Outline


There are no prerequisites for this course.


Learn to install, administer, and maintain the Avaya Session Border Controller Enterprise.

In this course, you will install, administer, and maintain Avaya Session Border Controller Enterprise (Avaya SBCE). Through lecture and hands-on labs, you will successfully install the SBCE, support Session Initiation Protocol (SIP) trunking, and administer remote SIP telephone users. In addition, you will perform packet captures, call traces, fault isolation activities, and other maintenance related tasks on the SBCE.

What You'll Learn
  • Session Border Controller (SBC) functionality in SIP telephony configurations
  • Where and how the SBC is used in Avaya configurations
  • Security threats common to all VoIP systems
  • Direct VoIP media security threats
  • Examples of VoIP media attacks
  • Security solutions that the SBC provides
  • SBC evolution and software compatibility
  • Offerings and the configurations in which they are deployed
  • Required pre-installation tasks necessary for the standalone SBC
  • Hardware needed for the standalone SBCE installation
  • Tasks necessary for installing the SBCE
  • Tasks necessary for configuring the SBCE
  • Required pre-installation tasks necessary for the HA SBCE
  • Hardware needed for a high availability SBCE installation
  • Perform the tasks necessary for installing and configuring SBCs and the Element Management System (EMS)
  • Perform the tasks necessary for configuring the servers for high availability
  • Prerequisite conditions necessary for SIP trunking
  • Pre-installation procedures for SIP trunking
  • SIP trunking configuration
  • Test the SIP trunking configuration
  • Signaling manipulation
  • Capability negotiation
  • Shared control
  • Prerequisite conditions and procedures for mobile workspace implementation
  • Configure the SBC for secured mobile workspace
  • Test the mobile workspace configuration
  • Configure the SBC for presence and instant messaging (IM)
  • Validate the presence and IM configuration
  • Plan the implementation of the IP Office and SBC
  • Procedures used to configure the IP Office to integrate with the SBC
  • Configure IP Office SSL/VPN NAPT for SBC
  • Troubleshoot IP Office SSL/VPN errors
  • Perform common SBC monitoring and maintenance activities
  • Common SBC failure scenarios
  • Available troubleshooting tools
  • Commonly used SBC monitoring and maintenance tools and resources.
  • Perform troubleshooting procedures to isolate fault conditions
  • Documentation, resources, application notes, and the DevConnect site and the benefit of using those resources
Who Needs to Attend

Avaya associates, partners, resellers, and customers

Follow-On Courses

There are no follow-ons for this course.

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

  • Avaya Certified Support Specialist (ACSS) - Avaya Session Border Controller Enterprise
Course Outline
1. Session Border Controller Overview
  • What is a Session Border Controller
2. SBC Design and Function
  • SBC in the Avaya Enterprise
  • VoIP Security Issues
  • The SBC Security Solution
3. The Avaya SBC Offer
  • The SBC Software Offer
  • Supported Hardware - SA and HA
4. SBC Standalone Installation
  • Planning the Standalone Implementation
  • Installing the Standalone SBC
  • Standalone Cabling - Portwell
  • Standalone Cabling - Dell
5. SBC High Availability Installation
  • Planning the High Availability Implementation
  • Installing the High Availability SBC
  • High Availability Cabling
6. Configure SIP Trunking
  • Configure the SBC for SIP Trunking
  • Tracing Tools
7. SBC Feature Applications (documentation only)
  • Signaling Manipulation
  • Capability Negotiation
  • Shared Control
  • Multi-SM
8. Mobile Workspace
  • Configuring the SBC for Mobile Workspace
  • IM and Presence Integration
9. IP Office Implementation
  • Planning the IP Office Implementation
  • Integrating the Avaya SBC with IP Office
  • SSL/VPN Configuration for the IP Office Implementation
10. Maintenance, Troubleshooting, and Other Resources
  • Monitoring
  • Troubleshooting
  • Documentation
  • Application Notes
Lab1: Logging into the SBC
Lab2: Prerequisites for SIP Trunking
Lab3: Administering the SBC for SIP Trunking
Lab 4: Test the SIP Trunking Configuration
Lab 5: Tracing Tools
Lab 6: Administering the SBC for Mobile Workspace
Lab 7: Test the Mobile Workspace Configuration
Lab 8: Configuring the SBC for Presence and IM
Lab 9: Validate the IM and Presence Integration

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
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About Global Knowledge


Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 429 reviews.

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Instructor was great
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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