Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.
- Course Start Date: Feb. 19
- Location: Virtual
- Time: 8:30 am - 4:30 pm (Note on end times)
- Duration: 4 days
08:30 AM - 04:30 PM
on the number or students and pace of the class.
It is important to allow for the class to run a little bit longer,
or finish a little sooner, than expected.
- Delivery Method(s):Virtual Instructor Led
- Discount Seats Available:2
- Category:Avaya Contact Centre
that provides you with the quality training that
you have come to expect, and combines it with
flexible learning and a self paced environment.
For more information click here.
- Course Outline
What You'll Learn
- Call center components, concepts, and terms
- Perform an initial call center configuration
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
- Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
- Create and test call vectors
- Avaya's call center applications used with Avaya Aura Call Center Elite
Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.Course OutlineDay 11. Avaya Aura Hardware2. Call Center
- Prerequisites & Certificates
Avaya Aura® Communication Manager Administration (5U00051)
Certificate of completion
- Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.
Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
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