• Course
  • Vendor

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change.

  • Course Start Date: 2019-07-29
  • Time: 08:30:00 - 16:30:00
  • Duration: 3 days 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led
$2,335.50
REGULAR PRICE $2,595.00 Save $259.50
2 discount seats left!
or make an offer

Course Outline

Pre-Requisites

It is recommended that participants are conversant with cloud concepts and vocabulary, and have achieved the Cloud Technology Associate certification (or its equivalent) from the Cloud Credential Council A strong background in IT service management while having one or more ITIL certifications or practical experience in applying ITIL and IT service management best practices is beneficial to participants

Lessons

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.This course enables you to design and deliver cloud services.

The course materials include comprehensive reference materials that help you continue the educational experience after the course. This course prepares you for the Professional Cloud Service Manager (PCSM) exam provided by the Cloud Credential Council. The Cloud Service Manager course is endorsed, recognized and supported by several key technology vendors and Standards bodies.

What You'll Learn
  • Cloud service management terminology, definitions, and concepts
  • Basic terminology related to cloud service management
  • Analyze an organization's strategic assets and capabilities to successfully design, deploy, and run cloud services
  • Important roles involved in cloud service management
  • Relationship between cloud provider and cloud consumer
  • Potential risks and benefits of adopting a cloud strategy
  • Produce an initial cloud adoption strategy
  • Illustrate the benefits and drive the adoption of cloud-based services within an organization
  • Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services
  • Analyze the impact of demand and how to "right-size" cloud services at the design stage
  • What a cloud marketplace is and differentiate between the consumer's and provider's perspective of a cloud marketplace
  • Effective demand management across cloud-based service models
  • Benefits, risks and issues of DevOps within an IT organization
  • Appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations
  • Various pricing models for cloud services
  • Challenges with purchasing cloud-based services
  • A hybrid IT cost model
  • key governance requirements of cloud service provision
  • cloud service management principles into ICT operations and IT service management
  • link cloud value back to IT strategy
  • IT frameworks and standards
  • Complexities involved in designing, deploying, and running cloud services
  • Compare and contrast cloud service management with traditional IT service management in the existing IT organization
Who Needs to Attend
  • IT managers
  • CIOs
  • Service managers (with or without an ITIL® background)
  • Service management professionals
  • Cloud strategy and management consultants
  • Service architects, technical pre-sales consultants
  • IT professionals
Course Outline1. Suppliers, Brokers, and Carrier Management
  • Critical impacts of cloud computing on the service management role
  • Consequences of multi-tenancy models on service provision
2. Cloud Service Strategy
  • Subscription models and other unique financial features of cloud computing
  • Impact of incorporating cloud elements into a mixed-enterprise service portfolio
3. Federated Cloud Service Desk
  • The impact for consumer, provider and intermediary of operating a cloud service desk as part of a multi-layered end-to-end support function
  • Impacts of federated cloud service desk management as it applies to SaaS, PaaS and IaaS deployment models
4. Cloud Asset Transition Management
  • Key stages of the cloud asset management life cycle
  • Sage patterns of assets in a given scenario
5. Cloud Ecosystem Management
  • Examine cloud computing as part of the wider global landscape so that you can incorporate the wider ecosystem perspective in your role
  • Explains the wider impact of cloud computing models on global business and IT
  • Governance requirements of service provision in a cloud environment (data, policy and purchasing)
6. Service Design, Project Management, Provisioning, Assurance, Reporting, Redefinition and Retirement, Capacity Planning, Deployment, and Chargeback
  • Project management principles to managing virtualization of applications
  • Service management process lifecycle stages with example scenarios
  • Service delivery responses and strategies
7. Cloud Tiers and Service Management Availability
  • Availability tiers for the main defined cloud environments
  • Maintenance strategies for multi-tenancy clouds that are appropriate to multiple levels of service provision
8. Distributed and Federated SLA
  • Key features of provider relationship management with different types of cloud SLAs
  • Service strategies across a distributed cloud scenario to ensure consistent provision in accordance to SLAs
9. Cost of Quality, Acquistion, Transition, and Operation in Cloud
  • Cost in a service transition and transformation situations
  • Priorities at the key stages of the transition and transformation processes

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

x

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 424 reviews.

No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
x

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

No comment
No comment
No comment
No comment
It was difficult to practice on my PC while trying to watch the presentation online.
No comment
David was excellent!! I am very for having this course!!

Course Reviews

No Reviews Yet