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The course provides a general introduction to computer hardware & operating systems. Skills covered include installation, configuration, diagnosing, preventive maintenance & basic networking. The material also covers security, safety & environmental...

Course Outline
The course provides a general introduction to computer hardware and operating systems. Skills covered include installation, configuration, diagnosing, preventive maintenance and basic networking. The material also covers security, safety and environmental issues and communication and professionalism.

Introducing the Acend Modern Classroom

Classes Guaranteed to Run

An assessment process takes place at the start of class that results in the creation of a personalized learning plan for each participant . We integrate each individual's specific project objectives with their skill gaps to create the learning prescription. The instructor assumes the role of consultant and guides each participant through the process of filling the critical gaps identified in the learning plan.

Course Outline Chapter 1 - Before We Start….
  • Before We Start….
  • Hardware Toolkits
  • Live Demo: Hardware Toolkit
  • Hardware
  • Live Demo: External Components
  • Live Demo: Internal Components
  • Live Demo: Notebook Computer
  • Software
  • Software Toolkits
  • Firmware
  • Basic Stages of Troubleshooting
  • Documentation
Chapter 2 - Operating Systems Fundamentals
  • Operating Systems Fundamentals
  • Windows
  • Demo: Microsoft Windows XP
  • Mac OS X
  • Demo: Windows 2000 Professional
  • RedHat Linux
  • OS Basics
  • XP Stability Improvements
  • Application Failure Reduction
  • Security Features
  • Demo: Windows Security Center
  • Software Management
  • Hardware Support
  • IT Assistance and Management
  • IT Troubleshooting and Tools
  • Mobile User Features
  • Networking Features
  • Demo: Network Wizard
  • Windows XP Professional Features
  • Windows XP Pro Features (Cont.)
  • Demo: GP Console / File Security
  • Windows XP Pro Networking
  • Demo: Windows XP Professional and Computer Management
  • System Tools
  • MS-DOS Navigation Commands
  • Demo: Command/cmd
  • Demo: /a:attributes
  • Demo: /o:sortorder
  • Demo: Chdir/cd command
  • Mkdir/md command
  • Navigating in Windows Explorer
  • Demo: Windows Explorer
  • Creating a Directory in Windows Explorer
  • Copying in Windows Explorer
  • Deleting in Windows Explorer
  • File Types
  • File Extensions
  • File Extensions (cont.)
  • File-Name Limits
  • Creating a Text File
  • Demo: File Attributes
  • Attrib Command
  • Attrib Switches
  • Demo: Editing a File in Notepad and DOS
  • File Permissions
  • NTFS File Permissions
  • NTFS Folder Permissions
  • Chapter 2 Review
Chapter 3 - Electricity
  • Electricity
  • Electrical Characteristics
  • Safety Precautions
  • Safety
  • Digital Multimeter
  • Calculating Current
  • Static Electricity
  • Static is Caused by….
  • Before Working..
  • Live Demo: Typical Internal Components
  • PC Power Supply
  • Live Demo: PC Power Supply
  • Installing a Power Supply
  • Typical Power Requirements
  • Standard Outputs
  • Live Demo: Peripheral Power Connector
  • Floppy Power Connector
  • SATA Power Connector
  • Motherboard Power Connector
  • Live Demo: Wire Colors
  • Live Demo: Motherboard Power Connector
  • Power-Supply Form Factors
  • How to Protect your Equipment
  • Power Issues
  • UPS
  • Live Demo: Voltage Selection Switch
  • Troubleshooting Symptoms
  • Chapter 3 Review
Chapter 4 - CPU and Motherboards
  • CPU and Motherboards
  • BIOS
  • Demo: Determine Bios Version
  • When You Need BIOS Updates
  • BIOS Issues
  • Flashing the BIOS
  • Minimizing BIOS Upgrade Risks
  • Recovering From a Failed Update
  • CMOS Battery
  • Central Processing Unit (CPU)
  • Installing a CPU
  • CPU Performance
  • CPU Characteristics
  • Live Demo: CPU Packaging
  • CPU’s
  • Live Demo: A Motherboard
  • Cooling Method - Fins
  • Cooling Method - Cooling Fins and a Fan
  • Live Demo: Cooling Method - Fan
  • Installing a Motherboard
  • Riser Cards
  • Motherboard/CPU Failures
  • Chapter 4 Review
Chapter 5 - BIOS
  • BIOS
  • Demo: Determine Bios Version
  • When You Need BIOS Updates
  • Shadowing
  • BIOS Issues
  • Flashing the BIOS
  • Minimizing BIOS Upgrade Risks
  • CMOS
  • CMOS Battery
  • Chapter 5 Review
Chapter 6 - Memory Systems
  • Memory Systems
  • Memory
  • Measured Units
  • Installation Notes
  • Proper Handling
  • Demo: Show Memory Mods
  • Live Demo: Show Memory Mods
  • Notebook Memory
  • Live Demo: Notebook Memory
  • Testing Memory
  • Demo: Testing Memory
  • Memory Types: Volatile vs. Non-Volatile
  • Memory Types: Dynamic vs. Static Memory
  • Memory Types: Asynchronous & Synchronous
  • Speed Ratings
  • Individual Chips
  • SIMM
  • Memory Error Recovery
  • Parity
  • Task Manager
  • Demo: Task Manager
  • Memory Symptoms
  • Chapter 6 Review
Chapter 7 - Bus Structures
  • Bus Structures
  • Buses
  • PCI Bus Slots
  • AGP Video Bus Slot
  • The Riser Bus
  • System Interaction
  • Interrupts
  • Running Processes
  • IRQs
  • Assigning IRQs
  • I/O Addresses
  • DMA Channels
  • Base Memory Addresses
  • Demo: Device Manager – IRQ, DMA, I/O
  • PC/XT Bus
  • DIP Switches and Jumpers
  • PC/AT and ISA Bus
  • ISA Expansion Bus Slot
  • PCI Bus
  • PCI Slots
  • PCIe
  • Need for Video Buses
  • VESA Local Bus
  • AGP
  • Chapter 7 Review
Chapter 8 - Expansion Cards
  • Expansion Cards
  • Buses
  • PCI Bus Slots
  • Live Demo: PCI Bus Slots
  • Handling Expansion Cards
  • System Interaction
  • Interrupts
  • IRQs
  • Assigning IRQs
  • I/O Addresses
  • DMA Channels
  • Base Memory Addresses
  • Demo: Device Manager and Resources
  • Drivers
  • PC Sound
  • Demo: Sound/ Control Panel
  • Sound Card Components
  • A Sound Card
  • Sound Card Connectors
  • Live Demo: A Sound Card
  • Speakers
  • Modems
  • Riser Cards
  • Softmodems
  • System Resources
  • Modem Connections
  • Internal Modem Symptoms
  • AT Commands
  • HyperTerminal
  • Speed Standards
  • Type II PC Card
  • PC Card Bus Types
  • Card and Socket Services Specifications
  • Live Demo: Mini PCI Card
  • Legacy Devices
  • Controllers and Interfaces
  • PC Drive Interfaces
  • ATA Motherboard Connectors
  • Standard IDE Cable
  • 80-pin ATA Cable
  • Live Demo: SATA Data Cable
  • Drive Identification
  • Primary and Secondary
  • SCSI
  • SCSI Device IDs
  • Termination
  • SCSI ID and Termination
  • Differential SCSI
  • Other Interfaces
  • Video Adapters
  • Creating an Image
  • Maximum Colors
  • Video Standards
  • SuperVGA
  • 15-pin VGA/SVGA Connector
  • VGA/SVGA Socket
  • DVI Connector Types
  • DVI-I Connector
  • Video Drivers
  • Video Adapter Slot Types
  • An AGP Video Card
  • PCIe Video Card
  • Video Card Symptoms
  • Live Demo: RJ-11 Connectors
  • Sound Card Symptoms
  • Chapter 8 Review
Chapter 9 - Ports, Connectors and Cables
  • Ports, Connectors and Cables
  • PCI, ISA, AGP, Bus Slots
  • Purpose
  • Hardware Resource: Interrupts
  • Hardware Resource: IRQs
  • IRQs Continued
  • Assigning IRQs
  • Hardware Resource: I/O Addresses
  • Hardware Resource: DMA Channels
  • Serial Ports
  • Serial Transmission
  • Serial Cables
  • Male and Female Connectors
  • Serial Connectors
  • Live Demo: Serial Connectors
  • Pin Numbers
  • 9-pin Null Modem Connections
  • 25-pin Null Modem Connections
  • Parallel Ports
  • Parallel Port Resources
  • Port Types
  • Live Demo: Female 25-pin Parallel Port
  • PC Input Devices
  • Live Demo: Keyboard Input and Mouse Connector
  • AT Keyboard Port and Connector
  • Bar Code Reader with Y-cable
  • USB Features
  • USB Device Classes
  • USB Versions
  • USB Symbols
  • Demo: USB Devices in Device Manager
  • USB Ports
  • USB Connectors
  • USB Power
  • Installing USB Devices
  • FireWire Features
  • FireWire Versions
  • Isochronous Transfers
  • 4-pin FireWire Ports, Connectors
  • 6-pin FireWire Ports, Connectors
  • FireWire Power
  • Installing FireWire Devices
  • Wireless Connections
  • Infrared
  • IrDA Port
  • Radio
  • 802.11 Wireless Router
  • Bluetooth
  • A Bluetooth Mouse
  • Multimedia Connections
  • Multimedia Connections (Cont.)
  • RCA and S-Video Connectors
  • Coax Connector
  • MIDI Connectors
  • S/PDIF Connections
  • Chapter 9 Review
Chapter 10 - Data Storage
  • Data Storage
  • Hard Drive Components
  • Live Demo: Hard Drive Components
  • Head Crash
  • Hard Drive Installation
  • ATA Drive Identification
  • SCSI Drive Identification
  • Chassis Installation
  • Data and Power Cable Connections
  • Hard Drive Geometry
  • Hard Drive Preparation
  • Low-Level Formatting
  • Partitioning
  • Unpartitioned Disk in Windows
  • Partition Types
  • Formatting
  • Partitioning Utilities
  • File Systems
  • FAT File System
  • NTFS File System
  • Comparison
  • Organization of Data
  • Demo: Directory Trees
  • File Fragmentation
  • Hard Drive Maintenance
  • CD Drive Components
  • Components of a CD
  • Recordable CDs
  • CD Drive Speeds
  • DVDs
  • DVD Types
  • Using CD and DVD Drives
  • Optical Drive Connections
  • Optical Drive Installation
  • Optical Disc and Drive Cleaning
  • USB Flash Drives
  • Live Demo: USB Flash Drives
  • Flash MP3 Player
  • Floppy Disks
  • 5.25” Floppy Disk
  • Capacities
  • Write Protection
  • Diskette Preparation
  • Floppy Controller Resources
  • Floppy Drive Cable
  • Floppy Controller Connector
  • Boot Floppies
  • Backup Methods
  • Tape Formats
  • Chapter 10 Review
Chapter 11 - Video and Multimedia Input and Output Devices
  • Video and Multimedia Input and Output Devices
  • Video Bus
  • VESA
  • PCIe
  • AGP
  • Live Demo: AGP Slot
  • CRT Monitor (Cathode Ray Terminal)
  • CRT Components
  • How CRTs Produce Images
  • CRT Characteristics
  • Video Settings: Refresh Rates
  • Demo: CRT Characteristics / Control Panel Display
  • Video Connectors
  • Display Adjustments
  • CRT Issues
  • Flat Panel Monitor
  • LCD Advantages
  • How a Flat Panel Screen Works
  • Flat Panel Monitor Characteristics
  • Flat Panel Monitor Connections
  • DVI-D
  • DVI-I
  • Live Demo: DVI Connector
  • TMDS
  • Touch Screen
  • Touch Screen Input Methods
  • Multiple Monitors
  • Display Projectors
  • LCD Monitor Issues
  • Speakers Connected to a PC
  • Speakers Connected Together
  • Microphone Connection to a PC
  • Line In Devices
  • MIDI Connections
  • Scanners
  • Flatbed Scanner
  • Multifunction Sheetfeed Scanner
  • Hand-Held Scanner
  • Scanner Connections
  • Digital Cameras
  • Resolutions
  • Digital Camera Memory Cards
  • Printing Images
  • Digital Camera Connections
  • Memory Card Readers
  • Camera Connection Problems
  • Chapter 11 Review 

Prerequisites & Certificates

Certificates offered

Certificate of completion

Cancellation Policy
Cancellations or postponements received more than ten business days prior to the first day of the course will be fully refunded less a $75 processing fee. The cost of the course is payable, in full, for any cancellations or postponements received within ten business days, or less, prior to the first day of the course.
Map & Reviews
Acend Corporate Learning
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Here are some reviews of the training vendor.
The course content was excellent ... if there was things that weren't relevant you could skip and spend more time on things that you needed to learn. Training provider was excellent as her skill level was superb and her communication skills were superb.
Reviewed by 2015
This course should have dual screens
Reviewed by 2015
I was not able to finish the whole entire course. When creating course training please make sure that it fits the allotted time (beginning to the end). We had two breaks and Instructor did not allow us to listen to the course. I had maybe another 10 mins to finish the whole course, but the Instructor said that it was 4:30pm and it is Ok and we can go home. It is not Ok not to be able to finish the course..
Reviewed by 2014
Mentored training actually worked quite well for me. The instructor is there in the room all the time, available if needed. A lot of material for one day, but I did manage to complete it without feeling too rushed.
Reviewed by 2014
It is not possible to complete a beginner's course in one day. There is a lot of information to absorb. It is wonderful that one can re-sit a session within a limited time.
Reviewed by 2013
To bottom line my feelings about the course: Course -- helpful but this comment is made with reservations. Instructor -- excellent !
Reviewed by 2013
The course material was far too heavy for the duration of the course. The material needs to be reduced so that students do not feel rushed or pressured with time, or the duration of the class needs to be extended.
Reviewed by 2013
Overall, the course has been well handled by the Training Provider. But i would expect that, somehow, there is a time allotted in the afternoon for more visible and face to face interaction between the TP and the whole class. Others may be asking questions that may not have been thought of by other learners but may be helpful.
Reviewed by 2013
Very impressed and would highly recommend.
Reviewed by 2013
The trainer was excellent...easy to talk to and very helpful and informed.
Reviewed by 2013
This was a very good learning environment. I prefer having an instructor present in case I have questions but also be able to work at my own pace.
Reviewed by 2013
I could have used some more time to go through the exercises in the sharepoint database.
Reviewed by 2013
re Instructor assessment. ques. are N/A as it was independant mentored study. Flash based training module had 1 hiccup where ctrl-b key was captured by OS and I had to hunt for alt-b to complete the module. Class mentor was unaware of flaw. I felt that the design of the module would have prevented me from completing the section if I was unable to locate alternative keystroke. Worthwhile day.
Reviewed by 2012
Course is very good but not enough time to complete the exercises. Should be at least another 1.5 hours longer.
Reviewed by 2012
Using the self-teaching method made for a more relaxed working environment. As the instructor's assistance was on a one-on-one basis I was not hesitate to ask questions.
Reviewed by 2012
Would prefer an instructor led (classroom) style of training over a computer based course.
Reviewed by 2012
I would suggest that the course manual contain more visual material (e.g. screen shots) versus words. The course was very well. I did not think I would like the on line method of training but I did. I also liked the fact that I could work through my lunch to complete the course earlier. I had to catch the go train so it worked better for me.
Reviewed by 2012
Susan was an excellent instructor, and was very helpful with providing extra "tips" not covered within the course material.
Reviewed by 2012
I only realized after completing 2 units thoroughly that there is not enough time allotted for a lot practicing. I would tell students in advance that getting through the videos and practicing later in your own time is recommended.
Reviewed by 2012
Enjoyed the flexibility of the "Modern Classroom" style of learning where you can move at your own pace and focus on what you need most. You can even move to the next chapter if you need help and the instructor is busy. Definitely dress warmly as the classroom was really over air-conditioned!
Reviewed by 2012
I loved the Adobe InDesign course but as a new user I felt there was so much material to cover and I wanted to take my time getting familiar with the program and learning about everything. I think if the class had been 2 days instead of 1 it would have been perfect!
Reviewed by 2012
Manual provided was totally different then computer training. Expected more hands on training instead of just watching an instruction video.
Reviewed by 2012
Reviewed by 2012
The video - was not at all interactive - only concepts were presented. The manual completedly different from the video material. I have no objections to using different approaches but a course on any software must include interactive materials.
Reviewed by 2012
The course was set up in a way which was easy to follow. However, I thought there was a lot of information to take in the day. The instructor was very helpful and very knowledgeable.
Reviewed by 2012
The training provider, Melanie, was exceptional. She was very knowledgeable and sat with me personally for hands on training. I found the course to be long and difficult to complete in one day.
Reviewed by 2012
The amount of material was a little much (maybe an hour) to cover in the allotted time - but otherwise good.
Reviewed by 2011
The room was too cold for me. The Instructor was very helpful.
Reviewed by 2011
A co worker of mine, did not receive the certificate of completing the course. As well, I received a website to log to after the course for 30 days (The Online Support). Although the vendor ID number does not exisit. I have gone back to my contact at Last Minute Training, and haven't received any feedback from her. The course was good, the follow up, was the greatest service.
Reviewed by 2011
Would like to have access to the on-line training materials for this course for a period of time after course completion
Reviewed by 2011
Hi - the server crashed during my session and I would like to reschedule. Can someone contact me to do this?
Reviewed by 2011

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