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In this course, you'll explore the 4 essential competencies of successful influencers. You'll get tips & learn techniques to help you master the competencies & you'll get opportunities to practice & apply the competencies to case studies & your own......

  • Course Start Date: 2019-06-07
  • Time: 11:30:00 - 19:30:00
  • Duration: 1 day 11:30 AM - 07:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline


Assigned prework for this course should be completed one week in advance and brought to class.


Complexity, globalization, matrix organizations, cross-functional projects, partnerships, and virtual teams all mean you need to get things done through a greater number of people, both inside and outside the organization. The challenge in all of these situations is achieving your goals when they require the support, buy-in, and agreement of others you likely have no authority over.

The solution is the power of influence. Influence is the ability to have a positive impact on the decisions, actions, and opinions of others. It is about persuading and motivating people to take action willingly. Even if you have authority or positional power, you will be more successful if you learn how to use the power of influence as you interact with others in the workplace.

In this course, you will explore the four essential competencies of successful influencers. You will get tips and learn techniques to help you master the competencies, and you will get opportunities to practice and apply the competencies to case studies and your own situations.

What You'll Learn
  • Develop the four essential competencies of successful influencers
  • Increase your awareness of the impact you have on others
  • Increase your skills in understanding others
  • Build better relationships with others
  • Create networks inside and outside your organization
  • Know the elements of credibility, how to gain it, and how to lose it
  • Plan and hold an influential conversation using a motivating sequence
  • Create a personal influence action plan
Who Needs to Attend
  • Anyone who needs to collaborate with others to get things done or participates in cross-functional teams
  • Team leads and project managers
  • Business leaders and managers who want to learn ways to influence without using position power
  • Anyone who wants to take more ownership of personal career development
Follow-On Courses
  • Communicating for Clarity
  • Active Leadership - Blended (GALEB100)
  • Active Leadership for IT Professionals
Course Outline
1. Introduction
  • What Makes People Influential
  • Four Essential Competencies for Influencing
2. Consciousness
  • Be Conscious of Yourself
  • See Yourself as Others See You
  • The Communication Factors and You
  • Be Conscious of Others
  • Your Influence Situation
  • Listening, Questioning, and Observing
  • Open and Closed Questions
  • Practice Listening, Questioning, and Observing
  • More or Less: Consciousness
3. Connection
  • Your Networking Picture
  • Reciprocity Builds Relationships
  • Relationships Thrive on Trust
  • Building and Maintaining Your Relationships
  • Your Influence Situation
  • More or Less: Connection
4. Credibility
  • Gaining and Losing Credibility
  • The Credibility Equation
  • Your Influence Situation
  • More or Less: Credibility
5. Communication
  • Activate Your Influence Strategy
    • Aim: Set an Influence Goal
    • Assess: Analyze Your Audience
    • Act: Plan and Hold the Conversation
  • 10 Tips for a Successful Influence Conversation
  • Power of Influence Communication Worksheet: Example
  • Influence Checklist
  • Power of Influence Communication Worksheet
  • More or Less: Communication
6. Perform Phase
  • Using the Power of Influence
  • Personal Influence Action Plan
  • Credibility Checklist
  • Power of Influence Communication Worksheet
  • More or Less Answer Key

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge


Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 424 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!

Course Reviews

This course has an overall avarage rating of 4.75 out of 5 based on 1 reviews.


Anne-Sophie D attended this course Jun 2018

Course Content

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