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Help desk management training is one of the areas in which Last Minute Training offers several courses and seminars which will assist office personnel in achieving maximum levels of productivity within their work environment. The nature of work at the help desk means that employees must be ready for a diverse range of situations, situations in which a good grounding of fundamentals will be of great assistance. Last Minute Training offers these fundamentals through courses and seminars which identify areas specific to the nature of the help desk and leads students through practical situations where they can apply these skills, better preparing them to assimilate the information from the help desk management training into a work situation.