ICSA Canada Customer Service Training in Toronto

International Customer Service Association Canada is the recognized leader in customer service training. For over 25 years we have been in the training industry and have trained over 500,000 participants in the private, public and government sectors. The feedback from our training is always exceptional. We offer online, public and onsite customized sessions that are guaranteed to get you the results you are seeking. Our certified customer service, sales, leadership, train the trainer and coaching programs are recognized by leading organizations.

We have a myriad of proven programs including;
- Team effectiveness
- Stress management
- Business Writing
- Time management
- Customer service certification
- Leadership
- Employee engagement
- Conflict Resolution
- Cross selling and up selling
- Sales
- Personality Dimensions
- Speaking with power
- Dealing with difficult people
- Gen Y

For a complete list visit our website.

Testimonials:

"From front-line and leadership training, to sharing best practices and staying on top of current and developing trends and technology, the ICSA is THE source for information on customer service. I have been a member for more than 10 years, and the ICSA never fails to exceed my expectations. If you are serious about customer service, you need to be a member."
- Sandy, Suncor Energy

"As an ICSA council member I have the opportunity to meet a wide variety of Contact Centre professionals and experts from many different industries. As peers, we are able to learn from each other and share innovative ideas on how we improve our business, increase Customer Satisfaction and Associate Engagement." - Sharon, Air Miles | LoyaltyOne

"We rely on ICSA for all our training needs for our organization from customer service to leadership."
- Rheal, SNC- Lavalin O&M

"ICSA has something for everyone. They provide seminars and courses targeted at developing front line staff, to networking opportunities and certification for executive level staff. Hubbell Canada sponsors a company membership, allowing all of our staff to benefit from the services ICSA has to offer. It's a great opportunity to get together as a group, and participate in events that support our initiatives to improve the Customer's experience when dealing with Hubbell and ultimately improve our Customer's overall satisfaction."
- Jason, Hubbell Canada

"I believe the ICSA has played a major role in bringing professional standards and recognition to the customer service industry through its certification training programs and advocacy."
- Don, Cutting Edjj Consulting

Over 350 satisfied clients including:
Bayer, Rogers, SNC Lavalin O&M, Cumis Insurance, Tim Hortons, Boston Scientific, Privacy Commission, Archives of Ontario, Medisys, Certified General Accountants, RBC