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Technology Training Centre ~ Excel Word Training in Edmonton Cancellation Policy
Description: The business of an organization is increasingly conducted through e-mail. This course will cover various aspects of e-mail usage from how to effectively and clearly express yourself in text to efficiently managing your inbox.
Course Content
Think Before You Write
- Plan Your Writing
- Is E-Mail the Appropriate Choice for This Message?
- What’s My Purpose?
- What’s My Reader’s Point of View?
- What’s the Most Important Message?
- What Does My Reader Need to Know?
- What’s the Best Way to Organize the Information?
- Write Out Your Message
- Use E-Mail Templates
- E-Mail and Hand-Held Devices
- Instant Messaging
Launching Your Message
- Read For Sense
- Check the Tone
- Make the E-Mail Easy to Read
- Salutations
- Closings and Signatures
- Proofread!
- Sending Attachments
- The Subject Line
- Last But Not Least: Address the Message
Managing Your E-Mail
- Reduce E-Mail Interruptions
- Responding to Messages
- Keeping Your Inbox Clean
- Create an Electronic Filing System
Present a Professional Image
- For a Seamless Style
- Use Active Language
- Use Plain English
- Cut Out the Clutter
- Use Specific Language
- Strengthen Those Sentences
- Watch Those Modifiers
- Use Complete Sentences
- Keep Sentences Short, Simple, and Focused
- Make Sure That Subjects and Verbs Agree
- Use Pronouns Correctly
- Use Gender-Neutral Language
- Punctuate Properly
- Using Commas
- Using Semicolons
- Using Apostrophes
- Using Dashes and Parentheses
Pre-Requisites: Basic computer concepts/skills and knowledge of Windows.
Certificates offered: Certificate of completion
Duration Details: 1 day
9:00am - 4:00pm
Facility Location: Edmonton Training Center
B-11 Cameron Library
University of Alberta
Edmonton
Alberta
Canada
T6G 2J8
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