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Itplanit Services Corp. ~ Excel, Access, Project and ITIL training in Ottawa Cancellation Policy
Description: Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life as well. Rejuvenate the way you deal with the people who surround you.
Group Discussion
How Can I Avoid “Creating” a Difficult Person?
Underlying Conversations
The “What Happened” Conversation
The ‘Feelings’ Conversation
The ‘Identity’ Conversation
The Power of Positive Language
The 6 Key Skills to Active Listening
Handling Conflict
The 5 Methods of Dealing with Conflict
Types of Difficult People and Tips on How to Deal with Them
HOSTILE AGGRESSIVES – 3 Types
1. Sherman Tank
2. Sniper
3. Exploder
Coping Techniques
COMPLAINERS
CLAMS
SUPER AGREEABLES
NEGATIVISTS
KNOW-IT-ALLS
1. Bulldozers
2. Balloons
INDECISIVE STALLERS
TALKS TOO MUCH
FINAL TIPS to Help you Cope
Your learning kit also includes:
MY DIFFICULT PERSON STRATEGY
References
Certificates offered: Certificate of completion
Duration Details: 1 day
9:00am - 4:30pm
Facility Location: Itplanit
151 Slater Street
Ottawa
Ontario
Canada
K1P 5H3
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