Project Management, Leadership, and Communication (PM02)

The skills you'll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict and practice ethical principles.

Course Outline

Relationship management for project management success.

Managing a successful project involves more than schedules, templates, and paperwork. It requires the application of strong interpersonal management skills to work effectively with people in a variety of roles.

The skills you'll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict and practice ethical principles during the entire project management process.

With the aid of the hands-on case study exercises, you'll learn to create a motivating team atmosphere and ultimately manage your project successfully.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

What You'll Learn

• Manage stakeholders and teams
• Assess and apply leadership styles
• Improve communication
• Enhance influence and power bases
• Motivate team members
• Lead effective project teams
• Coach team members
• Practice change management
• Manage individual and team conflict
• Practice ethical project management
• Create a Leadership Development Plan

Case Study

This course features an evolving case study that puts you in charge of a large, international project. You'll manage a team of over 300 members working in four countries as you execute multiple tasks, including:

• Influencing key stakeholders
• Managing a dysfunctional project team
• Creating a motivation plan for a team with morale problems
• Introducing a major change to a project team
• Conducting a negotiation between a project manager and customer around scope creep
• Dealing with an ethical situation

Who Needs to Attend

• Associate Project Managers
• Project Managers
• IT Project Managers
• Project Coordinators
• Project Analysts
• Project Leaders
• Senior Project Managers
• Team Leaders
• Product Managers
• Program Managers

Course Outline

1. Introduction to Project Leadership

• What Is Project Management?
• Role of Project Manager as Organizational Leader
• Begin Developing Leadership Development Plan
• The Triple Constraint
• Leadership Skills
• Stakeholders

2. Leadership and Management

• Leadership vs. Management
• Leadership Orientation
• Management Styles
• Three Functions of Management
• Trait Theory
• Fiedler's Contingency Model
• The Leaders Window

3. Interpersonal Communication

• The Communication Loop
• Filters and Barriers
• The Interpersonal Gap
• Active Listening

4. Influence

• Influences on a Project Manager
• Influence Styles
• Power and the Project Manager

5. Motivation

• Motivation Theories
• Motivating Under-Performing Team Members
• Rewards and Behavior
• Creating a Motivation Plan
• Vroom's Expectancy Theory

6. Effective Teams

• Team Roles
• Stages of Project Team Development

• Forming
• Storming
• Norming
• Performing
• Deforming

• Team Process and Functional Teams
• Coaching Team Members

7. Change Management

• What is Change Management?
• Being an Organizational Change Agent
• Influencers of Change
• Stages of Organizational Change
• Strategies to Manage Change

8. Conflict

• What is Conflict?
• Constructive Conflict vs. Destructive Conflict
• Conflict Reactions to Avoid
• Conflict Resolution Techniques
• Staying Calm in Conflict Situations
• What is Negotiation?
• Attitudes About Negotiation
• Negotiation Requirements
• Formal Project Negotiation Planning

9. Ethics and Leadership

• Ethics and Values
• Personal and Business Ethics
• Project Management Institute Code of Ethics and Professional Conduct

Hands-On Exercises

• Leadership Self-Assessment
• Leadership Style Analysis
• Active Listening Role Play
• Deter Influence Style Preference
• Complete Power Base Profile
• Morale Problem Case Study
• Conflict Resolution
• Negotiation Role Play
• Conflict Resolution Case Study
• Create Leadership Development Plan

Additional Details

Pre-Requisites

- Project Management Fundamentals (PM01) - IT Project Management (PM11) - Applied Project Management (PM08)

Certificates offered

- 21 PMI PDUs - 2.1 CEUs

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Map & Reviews

Global Knowledge
[ View Provider's Profile ]

Global Knowledge Vancouver
Bentall Tower Two - suite 400
555 Burrard Street
Vancouver, British Columbia
Canada   V7X 1M8

Reviews

 

This course has not yet been rated by one of our members.

If you have taken a course through this vendor please log into your account and leave feedback for this vendor. You will be helping ensure our members get directed to the best training facilities.

Here are some reviews of the training vendor.

   

- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.

Reviewed by Delores P. 2012

   

Should be time allocated for questions and answer

Reviewed by Vinod P. 2012

   

The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.

Reviewed by Sheila D. 2012

   

Very professional. Facility clean and comfortable.

Reviewed by Christine P. 2012

   

For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.

Reviewed by Caroline P. 2012

   

The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)

Reviewed by Tonia L. 2012

   

Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.

Reviewed by Harman M. 2012

   

Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training

Reviewed by Michael R. 2011

   

A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders

Reviewed by jinxiu z. 2011

   

The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.

Reviewed by Ricardo T. 2011

   

No course books were provided for us to take.

Reviewed by Hala M. 2011

   

Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.

Reviewed by Roydon F. 2011

   

should have discuss some case studies,,overall A+

Reviewed by Syed A. 2011

   

Our instructor was very knowlegable and he provided excellent real life stories.

Reviewed by Stephen W. 2011

   

The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.

Reviewed by Yasmine I. 2011

   

Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.

Reviewed by Jeff P. 2011

   

I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.

Reviewed by Betty M. 2011

   

Great course provider, keep it on your roaster

Reviewed by Catherine G. 2011

   

Course content and labs were very good, everything worked as expected.

Reviewed by Francisco C. 2011

   

I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!

Reviewed by gail h. 2010