ACUCW2 - Administering Cisco Unified Communications Workspace Part 2: Advanced v8.0

Focus on the advanced administration aspects of the Cisco Unified Communications Manager (CUCM) v6 & v7 server & client devices & take a look at Cisco Unified Presence Server (CUPS) v7. Learn how to configure the system from scratch to provide a working

Course Outline

This hands-on, exclusive course builds on the foundation provided by Administering Cisco Unified Communications Workspace Part 1: Basic (ACUCW1) and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v7 and v8. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan supporting multiple sites with overlapping extensions.

After you learn how to configure the system from scratch, you'll discover how the new v7 and v8 features-local route groups and global transformations in particular-can simplify the dial plan and prepare for globalization. You will investigate deploying E.164 and explore the challenges of globalization presented by the North American Numbering Plan (NANP).

You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites, and you will gain an understanding of mobility features, including device mobility, extension mobility, and unified mobility (single number reach), used in networks with multiple sites. You will configure hunt lists and learn about Cisco Unified Workspace Licensing (CUWL).

Why Global Knowledge?

We have the only courses specifically designed for administrators of Cisco Unified Communications products:

• ACUCW1: Entry-level administrators
• ACUCW2: Second-level/advanced administrators

Global Knowledge is the only training partner offering a real-world lab topology specifically designed for the needs of North American students, illustrating the issues with multisite deployments in North America and with lab solutions aligned with Cisco SRND recommendations. All of our Unified Communications
courses provide a simulated PSTN supporting HQ in North America, multiple branch sites with overlapping extensions in North America, and a branch office in Europe.

In this class, you will build a complete dial plan, including Class of Service and test calling to 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns, and you will investigate uncommon issues with overlapping 7- and 10-digit locations. Dialing at each site supports:

• 911
• 3-digit service codes: 411, 511, etc.
• 7-digit local numbers: 555-1901
• 10-digit local numbers: 416-777-1901
• 11-digit long distance numbers: 1-733-802-1901
• International numbers: 011441902

Who Needs to Attend

• Administrators who need a more comprehensive understanding of the Cisco Unified Communications
• Administrators, engineers, network architects, and integrators with overall responsibility for Cisco Unified Communications networks

What You'll Learn

• Advanced CUCM architecture and terminology
• How the CUCM Service and Platform GUIs and CLI work
• Activate, start, and stop CUCM services
• Configure base CUCM components, such as date time groups, device pools, and Call Manager groups
• Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
• Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
• Use local route groups and global transformations to simplify your dial plan
• Build a dial plan supporting multiple sites with overlapping extensions
• Investigate globalization and the challenges of the NANP
• Configure advanced Class of Service capabilities such as time of day routing, client matter codes, and forced access codes
• Hunt lists and their configuration
• Use bandwidth management and call admission control tools to control calls between sites
• CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
• Configure presence and BLF
• Set up media resources to use for MOH and conferencing

Course Outline

1. Cisco Unified Communications Manager (CUCM)

• Architecture
• Deployment and Redundancy Options
• Advanced Administration Options: CLI, OS, and Services
• Managing Services and Initial Configuration
• Configuring System Parameters
• Issues in Multisite Deployments

2. CUCM Dial Plan and Calling Privileges

• Call Routing Components
• SIP Trunks
• Calling Privileges and Restrictions
• Digit Manipulation
• Gateway Selection and PSTN Access Features
• Local Route Groups and Global Transformations

3. Bandwidth Management and Call Admission Control

• Configuring Codec Use
• Implementing Call Admission Control

4. Cisco Unified Presence

5. CUCM Mobility

• Implementing Device Mobility
• Implementing Extension Mobility
• Implementing Cisco Unified Mobility: Single Number Reach

6. Implementing Call Coverage

7. Cisco Unified Workspace Licensing (CUWL)

• Managing User Accounts in CUCM using LDAP

8. E.164 and Globalization

Labs

Our investment in Enhanced and Exclusive labs means you get the experience you need using current software and hardware. No other training company offers a unique, real-world lab solution like ours.

In our lab descriptions, an Enhanced lab contains a significant addition to the standard labs and may or may not be offered by other providers, while an Exclusive lab contains material that is not offered by any other provider.

Lab 1: Topology and Deployment
Lab 2: Platform Administration
Lab 3: CUCM Initial Setup
Lab 4: Enhanced - HQ Common Configuration
Lab 5: Enhanced - Branch Common Configuration
Lab 6: Exclusive - IP Phone and IP Communicator Phone Load
Lab 7: Gateway Lab: SIP Trunks
Lab 8: Exclusive - Dial Plan Lab: Outgoing to PSTN via SIP Trunks
Lab 9: Exclusive - Variable-Length On-Net Dial Plan, Part 1
Lab 10: Exclusive - Line/Device: Geographic Routing
Lab 11: Exclusive - Class of Service: Line/Device Approach
Lab 12: Class of Service: Additional Applications
Lab 13: Digit Manipulation Using Global Transformations
Lab 14: TEHO
Lab 15: Variable-Length On-Net Dial Plan, Part 2
Lab 16: Multisite: Regions
Lab 17: Multisite: Locations
Lab 18: Enhanced - Automated Alternate Routing
Lab 19: Enhanced - Device Mobility
Lab 20: Extension Mobility
Lab 21: Unified Mobility (Single Number Reach)
Lab 22: Presence Within the Cluster
Lab 23: Hunt Lists and Call Coverage
Lab 24: Implementing Media Resources
Lab 25: Enhanced - LDAP: Users
Lab 26: E.164 and globalization (Optional)

Additional Details

Pre-Requisites

For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds, and changes, and you should have had exposure to the CUCM Administrative GUI. No understanding of router configuration is required. Courses that provide the required background: ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v8.0

Certificates offered

34 Cisco Learning Credits

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Map & Reviews

Global Knowledge
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Global Knowledge Toronto Bloor St
2 Bloor Street West
Suite 1200
Toronto, Ontario
Canada   M4W 3E2

Reviews

 

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- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.

Reviewed by Delores P. 2012

   

Should be time allocated for questions and answer

Reviewed by Vinod P. 2012

   

The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.

Reviewed by Sheila D. 2012

   

Very professional. Facility clean and comfortable.

Reviewed by Christine P. 2012

   

For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.

Reviewed by Caroline P. 2012

   

The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)

Reviewed by Tonia L. 2012

   

Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.

Reviewed by Harman M. 2012

   

Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training

Reviewed by Michael R. 2011

   

A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders

Reviewed by jinxiu z. 2011

   

The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.

Reviewed by Ricardo T. 2011

   

No course books were provided for us to take.

Reviewed by Hala M. 2011

   

Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.

Reviewed by Roydon F. 2011

   

should have discuss some case studies,,overall A+

Reviewed by Syed A. 2011

   

Our instructor was very knowlegable and he provided excellent real life stories.

Reviewed by Stephen W. 2011

   

The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.

Reviewed by Yasmine I. 2011

   

Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.

Reviewed by Jeff P. 2011

   

I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.

Reviewed by Betty M. 2011

   

Great course provider, keep it on your roaster

Reviewed by Catherine G. 2011

   

Course content and labs were very good, everything worked as expected.

Reviewed by Francisco C. 2011

   

I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!

Reviewed by gail h. 2010