ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v8.0

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, and you will learn how to configure users and associate them with phones.

Course Outline

This exclusive course focuses on adding phones and users in an environment similar to what you will see in your own system, including:

• Cisco Unified Communications Manager (CUCM) v6, v7, and v8
• Unity v5, v7, and v8
• Unity Connection v7 and v8
• Client devices

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, and you will learn how to configure users and associate them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You'll also learn to configure voice mail accounts for users and to build a voice mail menu system. While labs do not cover router configuration, you will gain a basic understanding of route patterns used for dialing and Class of Service used to control who can dial where (e.g., internal, local, long distance, etc.).

Why Global Knowledge?

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, and you will learn how to configure users and associate them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You'll also learn to configure voice mail accounts for users and to build a voice mail menu system.

While labs do not cover router configuration, you will gain a basic understanding of route patterns used for dialing and Class of Service used to control who can dial where (e.g., internal, local, long distance, etc.).

Why Take ACUCW1 from Global Knowledge?

No other training partner offers a course like ACUCW1, designed to address the needs of entry-level administrators in North America:

• No prerequisite knowledge and no router configuration
• Labs are based on a preconfigured network with the focus on user and phone moves, adds and changes, and simple feature configuration; For
• Unity / Unity Connection, the focus is subscriber administration and building and maintaining the voice mail menu
• Entry-level administrators do not configure routers, so no router configuration is included in the class
• A complementary follow-on course provides a path for career development

The Global Knowledge ACUCW1 lab environment offers a unique, real-world environment for learning how to administer IP telephony, video, and voice mail. With the ACUCW1 class focus on entry-level administration, students work with a preconfigured environment that has:

• All necessary services installed and started
• All necessary system setup preconfigured
• A complete dial plan built using a SIP trunk to a simulated PSTN
• A complete Class of Service deployment using the line/device approach
• Unity or Unity Connection servers providing voice mail capabilities (students decide which of the two products to include in their environments)

The lab environment features a fully configured cluster with HQ, Branch A, and Branch B sites. A complete dial plan, including Class of Service, is deployed using the most recent CUCM features supporting simpler dial plan configuration. All of our Unified Communications courses provide a simulated PSTN, allowing you to gain an understanding of the North American Numbering Plan and the concepts associated with a variable-length on-net dial plan supporting multiple sites with overlapping extensions, as described in Cisco's Unified Communications System Release 8.x SRND. In this class, the dial plan is preconfigured and allows you to apply Class of Service to phones and lines and to test calling to 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns.

• Deploy Cisco Unified Communications Manager 8.x
• Work with three IP phones and Cisco IP Communicator per student pod

             - Two internal 7965 phones and an IP Communicator
             - One test phone allowing students to test outcalling to the PSTN and incoming

• Work with a real dial plan including:

             - 911
             - 3-digit service codes: 411, 511, etc.
             - 7-digit local numbers: 555-1901
             - 10-digit local numbers: 416-777-1901
             - 11-digit long distance numbers: 1-733-802-1901
             - International numbers: 011441902

What You'll Learn

• Basic CUCM architecture and terminology
• How the CUCM administrative and user GUIs work
• Device pools and other common elements of phone configuration
• Add and delete phones manually and using auto registration
• Use the BAT tool to add phones and users and to change configurations
• Add users, assign them capabilities, and associate them with phones
• Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
• Configure phones for Class of Service using the line/device approach
• The NANP
• Configure phones for voice mail
• Enable video
• Investigate CDR and billing using Officewatch third-party software
• Components of the Cisco Unity and Unity Connection systems and how they integrate into a unified messaging system
• Configure Cisco Unity subscribers and Unity Connection users
• Deploy and use the Greetings and Broadcast administration tools
• Configure Cisco Unity and Unity Connection Voice Mail Menu System using call and interview handlers (i.e., build an Audiotext application)

Who Needs to Attend

This entry-level course is designed for administrators who need an understanding of Cisco Unified Communications networks. Engineers, network architects, and integrators with overall responsibility for Cisco Unified Communications networks can also benefit from this course, especially when taken in combination with more advanced courses such as ACUCW2.

Course Outline
1. Introduction to Cisco Unified Communications Manager (CUCM)

• Telephony and IP Phones
• CUCM Architecture
• Endpoints in CUCM
• Connecting End-User Devices
• CUCM Administration

2. Configuring Users and Phones

• Managing User Accounts in CUCM
• Implementing IP Phones
• Remote Monitoring and Troubleshooting

3. CUCM Dial Plan and Calling Privileges

• Route Patterns
• Calling Privileges and Restrictions

• 4. Configuring CUCM Applications and Features
• Music on Hold, Annunciator, and Conferencing
• Video Advantage
• User Features and Web Pages
• Call Detail Records and Billing
• Configuring Voice Mail

5. Unity and Unity Connection

• Integration
• General Setup
• Administration
• Subscriber Setup

             - Configuring Global Subscriber Settings
             - Configuring Subscriber Accounts and Settings

• Building a Voice Mail Menu and Audiotext Application

             - Call and Interview Handlers
Labs

Our investment in enhanced and exclusive labs means you get the experience you need using current software and hardware. No other training company offers a unique, real-world lab solution like ours.
In our lab descriptions, an enhanced lab contains a significant addition to the standard labs offered by other providers, while an exclusive lab contains material that is not offered by any other provider. Our ACUCW1 lab environment offers a unique, real-world environment for learning how to administer IP telephony, video, and voice mail. The ACUCW1 class focus is on entry-level administration, and you will work with a
preconfigured environment having:

• All necessary services installed and started
• All necessary system setup preconfigured
• A complete dial plan built using a SIP trunk to a simulated PSTN
• A complete Class of Service deployment using the line/device approach
• Unity or Unity Connection servers providing voice mail capabilities (you decide which of the two products to include in your environment)

Lab 1: Topology and Deployment
Lab 2: Exclusive - Load CUCM Base Configuration
Lab 3: Users: End Users
Lab 4: Enhanced - Users: Application Users
Lab 5: Users: BAT
Lab 6: Exclusive - Investigate HQ Common Configuration
Lab 7: Manual Phone Configuration
Lab 8: Phone Auto Configuration
Lab 9: Phone Configuration CIPC
Lab 10: Phone Basic Features
Lab 11: Phones: BAT
Lab 12: Exclusive - Phones: Branch Phones
Lab 13: Exclusive - Dial Plan Exploration
Lab 14: Enhanced - Line/Device Class of Service
Lab 15: Exclusive - Troubleshooting MACs (Optional)
Lab 16: MOH and Conferencing
Lab 17: Configure Phones for Video
Lab 18: Enhanced - Users Features 1: Softkeys and DnD
Lab 19: Users Features 2: Call Park and Pickup
Lab 20: Enhanced - Users Features 3: Shared Lines and Barge
Lab 21: Users Features 4: Users Options Web Pages and IP Phone Services
Lab 22: Exclusive - Call Detail Records and Billing
Lab 23: Unity / Unity Connection Voice Mail Integration
Lab 24: Enhanced - Configure Phones for Voice Mail
Lab 25: Unity / Unity Connection System Settings
Lab 26: Unity / Unity Connection System Schedule
Lab 27: Enhanced - Unity / Unity Connection Class of Service
Lab 28: Unity / Unity Connection Adding Subscribers
Lab 29: Unity / Unity Connection Personal Communications Assistant
Lab 30: Unity/Unity Connection Unity Opening Greeting
Lab 31: Enhanced - Unity / Unity Connection Interview and Call Handlers
Lab 32: Exclusive - Unity / Unity Connection Greetings and Broadcast
Administrators

Additional Details

Pre-Requisites

Certificates offered

34 Cisco Learning Credits

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Map & Reviews

Global Knowledge
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Global Knowledge Calgary
Sunlife Plaza, Suite 200, West Tower
144 - 4th Avenue SW
Calgary, Alberta
Canada   T2P 3N5

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- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.

Reviewed by Delores P. 2012

   

Should be time allocated for questions and answer

Reviewed by Vinod P. 2012

   

The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.

Reviewed by Sheila D. 2012

   

Very professional. Facility clean and comfortable.

Reviewed by Christine P. 2012

   

For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.

Reviewed by Caroline P. 2012

   

The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)

Reviewed by Tonia L. 2012

   

Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.

Reviewed by Harman M. 2012

   

Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training

Reviewed by Michael R. 2011

   

A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders

Reviewed by jinxiu z. 2011

   

The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.

Reviewed by Ricardo T. 2011

   

No course books were provided for us to take.

Reviewed by Hala M. 2011

   

Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.

Reviewed by Roydon F. 2011

   

should have discuss some case studies,,overall A+

Reviewed by Syed A. 2011

   

Our instructor was very knowlegable and he provided excellent real life stories.

Reviewed by Stephen W. 2011

   

The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.

Reviewed by Yasmine I. 2011

   

Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.

Reviewed by Jeff P. 2011

   

I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.

Reviewed by Betty M. 2011

   

Great course provider, keep it on your roaster

Reviewed by Catherine G. 2011

   

Course content and labs were very good, everything worked as expected.

Reviewed by Francisco C. 2011

   

I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!

Reviewed by gail h. 2010