CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0

In this course, you'll gain an understanding of converged voice and data networks and the challenges faced by various network technologies.

Course Outline

Cisco Course v8.0 | Prepares you for Cisco Exam 642-437.

In this course, you'll gain an understanding of converged voice and data networks and the challenges faced by various network technologies. Addressing design, planning, and deployment practices, you will gain
comprehensive hands-on experience configuring and deploying VoIP networks.

In addition to the knowledge and skills required to integrate gateways into an enterprise VoIP network, you'll learn how to build and test a sophisticated IP telephony network that you can use as a template for a real deployment.

The course includes a comprehensive full day on Quality of Service (QoS), in which you'll learn to configure QoS to support real-time traffic.

We've extended the hours of this course-to 8:30am - 6:00pm each day-to give you the most complete training experience possible and to ensure you have time to absorb and fully grasp the in-depth content that will be covered.

Why Global Knowledge?

Every pod has internal and external phones, and just like in a real network, the same simulated public switched telephone network (PSTN) is accessible through all four clusters providing failover scenarios for bandwidth and connectivity problems. To more accurately reflect real-world scenarios, different area codes are deployed at all sites (two per cluster), and you will configure the gateway connections to simulated PBX systems.

We have set ourselves apart from other Cisco training providers by enhancing our CVOICE hands-on labs to include a real dial plan and Class of Service for calling out to the PSTN, branch offices, and PBXs. Our voice network labs use the latest hardware and software so you will gain experience with the recent stable IOS release (15.0(2) currently). Plus, every router has 2xFXS, 2xFXO, and 2xT1 ports (PRI and T1-CAS) as well as serial ports for WAN connectivity. All of our IP telephony courses provide a realistic simulated PSTN accessible through both PRI and FXO ports.

You will build and test a real dial plan including:

• 911
• 3-digit service codes: 411, 511, etc.
• 7-digit local numbers: 681-1901
• 10-digit local numbers: 416-681-1901
• 11-digit long distance numbers: 1-733-802-1901
• International numbers: 011441902
• Configure and test all dial peers as appropriate

What You'll Learn

• VoIP, components of a VoIP network, VoIP protocols, special requirements for VoIP calls, and Codecs
• Configure gateway interconnections to support VoIP and PSTN calls
• Basic signaling protocols used on voice gateways
• Configure a gateway to support calls using different call control and signaling protocols
• Define a dial plan, describing the purpose of each dial plan component, and implement a dial plan on a voice gateway
• Implement a Cisco Unified Border Element (CUBE) gateway to connect to an Internet Telephony Service Provider
• Exclusive - Investigate the use of various traditional telephony connections, such as FXS, FXO, E&M, T1 (CAS and PRI), and E1 (CAS and PRI)
• Configure and troubleshoot Cisco's new ISR routers (2811s) and explore their DSP configuration (PVDM2-32 cards)
• Configure H.323 gateways and gatekeepers and review their functions and operation
• Configure Session Initiation Protocol (SIP) and Media Gateway Control Protocol (MGCP)
• Experience G.711, G.723, and G.729 voice coding schemes
• Configure Call Admission Control three different ways
• Configure proper Caller ID
• Experience real-world connections to PBXs, Key Telephone Systems, and the PSTN
• Configure your router/gateway equipment to connect to our public dial plan network using different call control protocols and procedures

Who Needs to Attend

Students completing the CCNP Voice certification track Network engineers, architects, and support staff who: Maintain and configure voice and data network devices Are considering various methodologies to implement VoIP Require a fundamental understanding the issues and solutions related to implementation Require a fundamental understanding of packet telephony technologies that are common for both enterprise and service provider applications

Course Outline

1. Introduction to Voice Gateways

• Cisco UC Networks and the Role of Gateways
• Gateway Call Routing and Call Legs
• DSP Functionality, Codecs, and Codec Complexity
• Gateway Voice Ports Configuration

2. VoIP Call Legs

• VoIP Call Leg Characteristics
• VoIP Media Transmission
• H.323 Signaling Protocol
• SIP Signaling Protocol
• MGCP Signaling Protocol
• Requirements for VoIP Call Legs
• VoIP Call Legs Configuration

3. Communications Manager Express Endpoints Implementation

• Endpoint Requirements
• Endpoint Configuration

4. Dial Plan Implementation

• Call Routing and Dial Plans
• Digit Manipulation
• Path Selection Configuration
• Calling Privileges Configuration

5. Gatekeeper and CUBE Implementation

• Fundamentals of Gatekeepers
• Cisco Unified Border Element

6. QoS

• QoS Mechanisms and Models
• Classification, Marking, and Link Efficiency Mechanisms
• Managing Congestion and Rate Limiting
• Cisco AutoQoS

Labs

• Lab 1: Topology and Deployment
• Lab 2: Exclusive - Lab Familiarity
• Lab 3: Exclusive - VLAN, DHCP, and NTP Configuration
• Lab 4: Enhanced - Voice Port Configuration
• Lab 5: Enhanced - Communications Manager Express Configuration
• Lab 6: Enhanced - Dial Plan Lab 1: VoIP Dial Peers
• Lab 7: Enhanced - Dial Plan Lab 2: PSTN Dial Peers
• Lab 8: Exclusive - Configuring H.323 Gateways and Codec Parameters
• Lab 9: Exclusive - SIP Gateways
• Lab 10: Exclusive - Configuring SCCP and SIP Endpoints
• Lab 11: Dial Plan Lab 3: Digit Manipulation
• Lab 12: Dial Plan Lab 4: Configuring Path Selection
• Lab 13: Calling Privileges and Classes of Restriction
• Lab 14: Call Coverage
• Lab 15: Configuring Gatekeepers
• Lab 16: Exclusive - Call Admission Control
• Lab 17: Configuring Cisco Unified Border Element
• Lab 18: Configuring AutoQoS
• Lab 19: Exclusive - SIP Trunking

Additional Details

Pre-Requisites

- Working knowledge of networking fundamentals, including LANs, WANs, and IP switching and routing - Interconnecting Cisco Network Devices 2 (ICND2) or equivalent internetworking skills and knowledge - Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP - Knowledge of traditional PSTN operations and technologies - ICND2 - Interconnecting Cisco Network Devices 2 - ICOMM - Introducing Cisco Voice and UC Administration v8.0

Certificates offered

37 Cisco Learning Credits

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Map & Reviews

Global Knowledge
[ View Provider's Profile ]

Global Knowledge Toronto Bloor St
2 Bloor Street West
Suite 1200
Toronto, Ontario
Canada   M4W 3E2

Reviews

 

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Here are some reviews of the training vendor.

   

- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.

Reviewed by Delores P. 2012

   

Should be time allocated for questions and answer

Reviewed by Vinod P. 2012

   

The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.

Reviewed by Sheila D. 2012

   

Very professional. Facility clean and comfortable.

Reviewed by Christine P. 2012

   

For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.

Reviewed by Caroline P. 2012

   

The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)

Reviewed by Tonia L. 2012

   

Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.

Reviewed by Harman M. 2012

   

Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training

Reviewed by Michael R. 2011

   

A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders

Reviewed by jinxiu z. 2011

   

The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.

Reviewed by Ricardo T. 2011

   

No course books were provided for us to take.

Reviewed by Hala M. 2011

   

Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.

Reviewed by Roydon F. 2011

   

should have discuss some case studies,,overall A+

Reviewed by Syed A. 2011

   

Our instructor was very knowlegable and he provided excellent real life stories.

Reviewed by Stephen W. 2011

   

The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.

Reviewed by Yasmine I. 2011

   

Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.

Reviewed by Jeff P. 2011

   

I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.

Reviewed by Betty M. 2011

   

Great course provider, keep it on your roaster

Reviewed by Catherine G. 2011

   

Course content and labs were very good, everything worked as expected.

Reviewed by Francisco C. 2011

   

I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!

Reviewed by gail h. 2010