BS01 - Communication Skills for IT Professionals

In this course, participants learn the importance of adopting a proactive communication approach that emphasizes the timely communication of relevant information, the use of simple jargon free language, as well as active listening skills.

Course Outline

Summary

Using a best-practice based approach, participants discover how to build and maintain effective interpersonal relationships through the application of seven proven communication best practices. Participants learn the importance of adopting a proactive communication approach that emphasizes the timely communication of relevant information, the use of simple jargon free language, as well as active listening skills. Workshops and a case study reinforce lecture and discussion topics.

Objectives

• effectively present technical ideas and information to a non-technical audience
• prepare an effective and timely communication plan for ongoing projects
• ask effective questions
• improve the amount of information retained through active listening
• presenting technical ideas to a non-technical audience
• active listing
• asking effective questions

Audience

Anyone who want to improve interpersonal business relationships and improve their communication skills.

Additional Details

Pre-Requisites

Certificates offered

Certificate of Completion

Cancellation Policy

Map & Reviews

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This course was great, very informative, had Lionel as instructor and he was also very good.

Reviewed by Robin T. 2012

   

Instructor was eager to assist but lacked subject matter expertise. Course time management was very poor. Content provided could have been delivered effectively in a one day course.

Reviewed by Inta N. 2012

   

Good Course, good trainer. All questions addressed equally and in a timely professional manner.

Reviewed by Joe L. 2011

   

The course content was interesting; however, the instructor didn't have enough knowledge about Microsoft Sharepoint 2010 Development and wasn't able to answer questions without google search. In the future CTE needs to make sure the instructors have real on-hands experience and are highly trained in the technologies they are supposed be teaching.

Reviewed by Heliana P. 2011