Problem-Solving and Decision Making

This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

Course Outline

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

 

Pre-assignment: Participants are asked to complete a “Personal Values” questionnaire and identify the 10 most important values in their life. They are also asked to come to the workshop prepared to share with the group one workplace problem they have been experiencing.            

 
Learning Objectives:

• Increase your awareness of problem solving steps and problem-solving tools
• Distinguish root cause from symptoms to identify the right solution for the right problem
• Improve your problem-solving and decision making skills through identifying your own problem-solving style
• Improve your ability to participate in and communicate about a collaborative problem-solving process
• Recognize the top ten rules of good decision making

 Workshop Outline and Methodology:

 Introductions, objectives, agenda

 Pre-assignment

• Learning Style Inventory
• Scoring and interpretation
• Practical application in problem solving

• Define a “problem”
• Describe the “ideal” problem solver
• Identify the types of problems encountered

 

The Problem Solving Model

 Define the problem   

Perception

•    Definition
•     Analysis

• Generate alternatives
• Brainstorming
• Checkerboard
• Adapt or build on the past

 

• Evaluate options
• Criteria checkerboard

 
Day 2

(Reconnect and feedback)          

• Evaluate options
• Sort by category
• Rank order
• Advantages/disadvantages
• Pro/con
• What I like

• Select the final solution
• Consensus

• Straw voting
• Multi-voting
• Negative voting
• Revisiting earlier

  Problem-Solving Outcomes

•             Win/lose
•             Lose/lose
•             Win/win
  

• Other problem solving techniques
• Legitimize problems
• Best/worst/most probable
• Problems as Given/Problems as Understood
• Lasso
• Is/Is not
• Diagram/Fishbone
  

• Basic Questions
• Break into components
  

• Force field analysis
• Ask an expert

Types of Decisions

•             Autocratic
•             Consultative
•             Group
  

                     

• Guidelines for making good decisions
• Making bad decisions

 
(a quick wrap-up)

Evaluations

Additional Details

Pre-Requisites

Certificates offered

Certificate of Completion

Cancellation Policy

Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to info@itplanit.com.

Map & Reviews

Itplanit Services Corp.
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A very interesting course. Claude Gerin, our instructor, was excellent in making this a very interesting and learning experience. THANKS!

Reviewed by Oleg T. 2012