Windows Administration: An Introduction in Basic Preventative Maintenance Skills for Non-IT Specialists

It is the objective of this course to supply the necessary knowledge for a technical individual to be capable and knowledgeable on the administration of a Windows Network.

Course Outline

After participating in this course, you will be able to:

• Use strategies learned in the course to minimize the risk of extended system and user down time
• Perform with a better understanding the window administration process and client server scenarios
• Resolve first level network and client/server issues as they arise and in some cases prevent issues
• Apply the steps learnt at the course to maintain a level of confidence when dealing with your computer infrastructure

Description

Although virtually every business has computers, networks and server installations, full-time administration is not always part of the mix. In many of these situations the task of maintaining these systems falls on the individual with the most computer "savvy". Sometimes this can lead to catastrophic situation. Not the fault of the individual, as it is not his/her discipline -- trial, error and, in some cases guessing creates a band-aid effect which in the long run can be detrimental to the organization.

Objectives

To supply the necessary knowledge for a technical individual to be capable and knowledgeable on the administration of a Windows Network.

Who Should Attend

Technical individuals who are computer literate with little or no administration knowledge, but have been tasked as the first line of defence for the business network workstations and servers will find the course very beneficial.

Program Outline

8:00      Registration and Coffee

8:30      Welcome, Introduction, Workshop Preview, Learning Outcomes and the Assessment Method

9:00      Overview - What will you get out of this class
             
9:30       Windows Small Business Server vs Windows Server

• Do you know what you are running?
• Similarities and differences between the platforms

10:30    Refreshments and Networking

10:45    Introduction to Windows Networking

• What is DHCP, How does it fit in?
• DNS, The interface between the user and the computer
• A quick look at TCP/IP

• What is IPV4
• What is IPV6

• Bringing the components together and the importance of the relationships                   
  

12:00    Lunch

1:00      Introduction to the Windows Security

• User Accounts role in security
• Windows firewall
• Auto Updates
• Malware

2:30      Refreshments and Networking

2:45   Managing Users
         The Windows Client Desktop

• Windows XP Desktop
• Windows Vista Desktop
• Windows 7 Desktop
• Manage Your Computer
• Printing

         Domain vs Workgroup

• The Policy

• Windows Policies

• Security
• Group
• Software

• Windows Workstation Policies

• Active Directory

• My Documents

• Passwords and User Rights

• Password rules

• Local Users  

• Rights to the local machine

• Groups

• Organizing your users

• Printing and Printers

         User Files and File locations

• Shared File Folders

• Domain Sharing
• Simple File Sharing

• Synched File Folders
• Home Folders
• Public Folders

4:10      Wrap-Up

• Open forum for questions

4:30     Adjournment

DAY II   Preventative Maintenance and Troubleshooting

8:30      Over View Of Days events

9:00      Preventative Maintenance

• Where do I start?
• Network Diagrams

9:30      First Line of Defence the Logs

• Windows Server Event Logs  
• XP System Event Logs
• Vista Event Logs
• Windows 7 Event logs
• Third Party Event Log Monitoring    

10:30    Refreshments and Networking

10:45      Windows Trouble Shooting

• Safe Mode computing

• What is Safe Mode?
• How can it be used?

• Task Manager

• The different components of the Task manager

12:00    Lunch

1:00   Windows and Disaster Recovery

• What is disaster Recovery?
• Methodology of Disaster Recovery

2:15      Refreshments and Networking

2:30  Windows Updates

• Manually updating your systems
• Automatically updating your network
• How often should this be done?

2:45     Virus Checking Spam and Spyware

• Viruses on the network
• Recognizing issues
• Knowing what not to do
• Determining next steps
• Knowing when to call for help

4:10      Wrap-Up

• Questions and Answers and Feedback to Participants on Achievement of Learning Outcomes

4:30     Concluding Remarks and Final Adjournment

Faculty

Phillip A Williams, BSc  MCSE CCNA is Computer Consultant, with VirtualN System Engineers.  He has over 15 years in experience in Information Technology.   He is also a present member of IEEEAssociation of Computing Machinery,  ITSM.  

Additional Details

Pre-Requisites

Certificates offered

1.2 CEU / 12 PDH

Cancellation Policy

To withdraw from a course, you must send a request, in writing, with the official receipt to our office. Fifteen or more business days in advance: full refund less $50.00 administration charge. Five to fifteen business days in advance: non-refundable credit of equal value for any future EPIC seminar within one year. Credits are transferable within your organization. In case of an unexpected event occurring after this time, you may send someone else to take your place without any additional cost.

Map & Reviews

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Would have liked more interactive problem solving.

Reviewed by Allen A. 2011