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This 2-day course covers the installation & configuration of MS Dynamics CRM 2011. The course describes the components used within a MS Dynamics CRM 2011 deployment, installation instructions for the MS Dynamics CRM Server, the E-mai Router, for Office..


 
Course Outline
This two-day instructor course covers the installation and configuration of Microsoft Dynamics CRM 2011. The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics CRM for Office Outlook, how to configure Claims-based authentication and how to implement an Internet-facing deployment.

Audience Profile
This course is intended for implementation consultants, system integrators, or support professionals who need to install and deploy Microsoft Dynamics CRM 2011.

At Course Completion
After completing this course, students will be able to:
€¢Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
€¢Identify the hardware and software requirements for each component of a Microsoft Dynamics CRM implementation.
€¢Install Microsoft Dynamics CRM Server.
€¢Install Microsoft Dynamics CRM Reporting Extensions.
€¢Install and configure the Microsoft Dynamics CRM E-mail Router.
€¢Describe the deployment methods for installing Microsoft Dynamics CRM for Outlook.
€¢Configure Claims-based authentication and Internet-facing deployment.
€¢Upgrade to Microsoft Dynamics CRM 2011.
€¢Manage Microsoft Dynamics CRM organizations using the Deployment Manager.
€¢Describe the high availability options for Microsoft Dynamics CRM 2011.

Outline
Module 1: Microsoft Dynamics CRM Components
This module examines the core components of a Microsoft Dynamics CRM deployment.

Lessons
€¢Microsoft Dynamics CRM Components
€¢Microsoft Dynamics CRM Server
€¢Microsoft Dynamics CRM for Office Outlook
€¢Microsoft Dynamics CRM E-mail Router
€¢Microsoft SQL Server 2008
€¢Microsoft Dynamics CRM Reporting Extensions
€¢Microsoft Dynamics CRM Language Packs
€¢Microsoft SharePoint
€¢Internet Information Services
€¢Active Directory
€¢Internet Facing Deployment and Active Directory Federation Services

After completing this module, students will be able to:
€¢Discover which components are required for a successful Microsoft Dynamics CRM implementation.
€¢Examine the role of the Microsoft Dynamics CRM Server in a Microsoft Dynamics CRM deployment.
€¢Identify the differences between the two modes of the Microsoft Dynamics CRM for Office Outlook.
€¢Review the role of Microsoft Dynamics CRM E-mail Router in processing incoming and outgoing e-mail.
€¢Review the role of Microsoft SQL Server and the databases employed by Microsoft Dynamics CRM.
€¢Review the role of Microsoft Dynamics CRM Reporting Extensions.
€¢Review the role of Microsoft Dynamics CRM Language Packs.
€¢Review the role of Microsoft SharePoint in a Microsoft Dynamics CRM deployment.
€¢Discuss the role of Internet Information Services (IIS) in a Microsoft Dynamics CRM deployment.
€¢Examine the role of Active Directory in a Microsoft Dynamics CRM deployment.
€¢Examine the role of Active Directory Federation Services in a Microsoft Dynamics CRM Internet-facing deployment.

Module 2: Planning the Installation
This module describes the some of the considerations in planning a Microsoft Dynamics CRM deployment and the hardware and software requirements necessary for deployment.

Lessons
€¢Planning the Microsoft Dynamics CRM Deployment
€¢Privileges for the Installation User
€¢Supported Server Technologies
€¢Hardware Requirements
€¢Software Requirements
€¢Active Directory and Microsoft Dynamics CRM 2011
€¢Securing Network Traffic
€¢Microsoft Dynamics CRM Offerings
€¢Microsoft Dynamics CRM 2011 Licensing Model

After completing this module, students will be able to:
€¢Identify the need for planning a Microsoft Dynamics CRM Deployment.
€¢Identify the required privileges for the installation user.
€¢Identify the supported server topologies.
€¢Examine the hardware requirements for each component of the Microsoft Dynamics CRM implementation.
€¢Review the software requirements for each component of a Microsoft Dynamics CRM implementation.
€¢Identify the Active Directory configurations supported by Microsoft Dynamics CRM 2011.
€¢Examine how network traffic to and from the Microsoft Dynamics CRM Server can be encrypted.
€¢Identify the editions of Microsoft Dynamics CRM 2011.
€¢Examine the licensing model used by Microsoft Dynamics CRM 2011.

Module 3: Microsoft Dynamics CRM Server Installation
This module describes the components that are installed during Microsoft Dynamics CRM Server Setup and the installation procedures and options.

Lessons
€¢Microsoft Dynamics CRM Server Architecture
€¢Components Installed During Server Setup
€¢Microsoft Dynamics CRM Website
€¢Required Installation Rights for Microsoft Dynamics CRM Server
€¢Install Microsoft Dynamics CRM 2011 Server
€¢Installation Troubleshooting
€¢Post-Installation Tasks
€¢Install Microsoft Dynamics CRM using the Command Line
€¢Sample Data

Lab : Install Microsoft Dynamics CRM 2011 Server
Lab : Load Sample Data

After completing this module, students will be able to:
€¢Review the components of the Microsoft Dynamics CRM Server architecture.
€¢Identify the components that are installed during Microsoft Dynamics CRM Server Setup.
€¢Review the options for creating the Microsoft Dynamics CRM Server website.
€¢Review the rights required to install Microsoft Dynamics CRM Server.
€¢Install Microsoft Dynamics CRM Server.
€¢Review installation troubleshooting and identify known issues.
€¢Identify the tasks and configuration settings that are completed after the installation of Microsoft Dynamics CRM Server.
€¢Examine how to install Microsoft Dynamics CRM using the command line.
€¢Examine how sample data can be added to a Microsoft Dynamics CRM implementation.

Module 4: Microsoft Dynamics CRM 2011 Reporting Extensions
This module provides an overview of the report types that are available in Microsoft Dynamics CRM 2011 and the role of Reporting Extensions.

Lessons
€¢Microsoft Dynamics CRM 2011 Reporting Overview
€¢Microsoft Dynamics CRM Reporting Extensions
€¢Installing Microsoft Dynamics CRM Reporting Extensions
€¢Microsoft Dynamics CRM Reporting Authoring Extension

Lab : Install Reporting Extensions

After completing this module, students will be able to:
€¢Examine the two types of Reporting Services reports.
€¢Review when Microsoft Dynamics CRM Reporting Extensions is required.
€¢Identify the requirements for installing Microsoft Dynamic CRM Reporting Extensions.
€¢Review when Microsoft Dynamics CRM Report Authoring Extension is required.

Module 5: Installing and Deploying the E-mail Router
This module discusses the role of the E-mail Router and installing and configuring the E-mail Router.

Lessons
€¢Understanding the E-mail Router
€¢Install the E-mail Router and Rule Deployment Wizard
€¢Configure the E-mail Router
€¢Set Up a Forward Mailbox
€¢Deploy Inbox Rules
€¢Approve E-mail Addresses
€¢Install the E-mail Router on Multiple Computers
€¢Troubleshooting
€¢Discussion - E-mail Router

Lab : Install the E-mail Router
Lab : Configure the E-mail Router

After completing this module, students will be able to:
€¢Examine the role of the Microsoft Dynamics CRM E-mail Router in a Microsoft Dynamics CRM deployment.
€¢Discover how the Microsoft Dynamics CRM E-mail Router processes incoming e-mail and outgoing e-mail messages.
€¢Install the Microsoft Dynamics CRM E-mail Router.
€¢Review the E-mail Router configuration options.
€¢Examine how to create a forward mailbox.
€¢Review the purpose of deploying forwarding rules.
€¢Review the requirement to approve e-mail addresses.
€¢Review options for installing the E-mail Router on multiple computers.
€¢Review troubleshooting tips.

Module 6: Microsoft Dynamics CRM for Microsoft Office Outlook
This module describes the installation requirements for the Microsoft Dynamics CRM for Outlook client and how to install and configure the client.

Lessons
€¢Microsoft Dynamics CRM for Outlook Overview
€¢Installation Requirements
€¢Deployment Methods
€¢Install Microsoft Dynamics CRM for Outlook
€¢Configure Microsoft Dynamics CRM for Outlook
€¢Configure User E-mail Settings
€¢Installing Microsoft Dynamics CRM for Outlook using the Command Line
€¢Using Microsoft Dynamics CRM for Outlook with Offline Capability

Lab : Install Microsoft Dynamics CRM for Outlook
Lab : Offline Capability

After completing this module, students will be able to:
€¢Identify the features of Microsoft Dynamics CRM 2011 for Outlook.
€¢Review the hardware and software requirements for Microsoft Dynamics CRM for Outlook.
€¢Identify the deployment methods for installing Microsoft Dynamics CRM for Outlook.
€¢Install Microsoft Dynamics CRM for Outlook.
€¢Configure Microsoft Dynamics CRM for Outlook to connect to Microsoft Dynamics CRM organizations.
€¢Configure user settings and options related to e-mails.
€¢Install Microsoft Dynamics CRM for Outlook using the command line.
€¢Review how Microsoft Dynamics CRM for Outlook with offline capability works and how to configure the offline database.

Module 7: Configure an Internet Facing Deployment
This module describes how to configure a Microsoft Dynamics CRM 2011 deployment for access over the Internet and configuring claims-based authentication.

Lessons
€¢Overview of Claims-Based Authentication
€¢General Requirements
€¢Certificates
€¢Install Active Directory Federation Services 2.0
€¢Configure AD FS 2.0
€¢Configure Claims-Based Authentication
€¢Configure Internet-Facing Deployment

After completing this module, students will be able to:
€¢Provide a background to claims-based authentication.
€¢Describe the requirements for configuring an Internet-Facing Deployment.
€¢Review the certificates required for an Internet-facing Deployment.
€¢Identify the steps to install Active Directory Federation Service 2.0.
€¢Review the Active Directory Federation Service 2.0 configuration steps.
€¢Review the steps to configure claims-based authentication in Microsoft Dynamics CRM.
€¢Review the steps to configure an Internet-Facing Deployment in Microsoft Dynamics CRM.

Module 8: Upgrading to Microsoft Dynamics CRM 2011
This module examines the planning considerations and the steps for upgrading an existing Microsoft Dynamics CRM 4.0 deployment to Microsoft Dynamics CRM 2011.

Lessons
€¢Upgrade Considerations
€¢Upgrade Process Phases
€¢Phase 1 - Prepare to Upgrade
€¢Phase 2 - Establish the Test Environment
€¢Phase 3 - Upgrade and Validate the Test Environment
€¢Phase 4 - Upgrade and Validate the Production Deployment
€¢Perform an In-place Upgrade of Microsoft Dynamics CRM 4.0 Server
€¢Perform a Migration Upgrade of Microsoft Dynamics CRM 4.0 Server
€¢Perform a Connect to Existing Deployment Upgrade of Microsoft Dynamics CRM 4.0 Server
€¢Upgrading the Microsoft Dynamics CRM 4.0 E-mail Router
€¢Planning the Upgrade of Microsoft Dynamics CRM 4.0 for Outlook
€¢Upgrading Microsoft Dynamics CRM 4.0 for Outlook

After completing this module, students will be able to:
€¢Identify the restrictions and requirements before starting an upgrade.
€¢Review the high-level phases of an upgrade process.
€¢Review the need for an upgrade strategy.
€¢Understand the need for a test environment.
€¢Identify the need to validate an upgrade of a test environment.
€¢Review the upgrade of the production deployment phase.
€¢Identify the steps for an in-place upgrade of Microsoft Dynamics CRM 4.0
€¢Identify the steps for a migration upgrade of Microsoft Dynamics CRM 4.0.
€¢Identify the steps for a Connect to existing deployment upgrade of Microsoft Dynamics CRM 4.0.
€¢Understand the upgrade process for the Microsoft Dynamics CRM 4.0 E-mail Router.
€¢Review issues with upgrading Microsoft Dynamics CRM 4.0 for Outlook.
€¢Understand the upgrade process for Microsoft Dynamics CRM 4.0 for Outlook.

Module 9: Microsoft Dynamics CRM Deployment Manager
This module examines redeploying Microsoft Dynamics CRM and the role of the Microsoft Dynamics CRM Deployment Manager in carrying out deployment-wide administrations tasks.

Lessons
€¢Redeploying Microsoft Dynamics CRM
€¢Deployment Administrators
€¢Create a New Organization
€¢Manage Existing Organizations
€¢Importing Organizations
€¢Manage Servers
€¢Configure Access from the Internet
€¢Update Web Addresses
€¢View License Information
€¢Upgrade the Microsoft Dynamics CRM Edition

Lab : Duplicate Adventure Works Cycles Organization

After completing this module, students will be able to:
€¢Review why the redeployment of Microsoft Dynamics CRM is required.
€¢Describe the role of deployment administrators.
€¢Review the steps to create new organizations.
€¢Describe the management tasks for existing organizations.
€¢Describe how to add an existing organization database to the deployment.
€¢Review Microsoft Dynamics CRM Server management tasks.
€¢Review the high-level steps to configure access to Microsoft Dynamics CRM from the Internet.
€¢Describe how to update the Microsoft Dynamics CRM web addresses.
€¢Review Microsoft Dynamics CRM license information.
€¢Describe the Microsoft Dynamics CRM Edition upgrade options.

Module 10: High Availability Options
This module provides a high-level overview of the high-availability options for Microsoft Dynamics CRM.

Lessons
€¢Install Microsoft Dynamics CRM Server on Multiple Computers
€¢Network Load Balancing
€¢Clustering Microsoft SQL Server
€¢High-availability Options for Other Supporting Components

After completing this module, students will be able to:
€¢Review the reasons for installing Microsoft Dynamics CRM on multiple computers.
€¢Describe the role of Network Load Balancing in providing enhanced scaling and availability.
€¢Describe the role of clustering Microsoft SQL Server in providing enhanced scaling and availability.
€¢Examine the high-availability options for other supporting components.

Prerequisites & Certificates
Pre-Requisites

Before attending this course, students must working knowledge have of: •Microsoft Windows Server 2008 •Active Directory •Internet Information Services (IIS) •Microsoft Exchange •Microsoft SQL Server 2008 •Microsoft Outlook Some experience using Microsoft Dynamics CRM 4.0 or Microsoft Dynamics CRM 2011 is desirable but not required.

Certificates offered


Cancellation Policy
Students are required to give notice if they are unable to attend their class:

2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund

NOTE: You may substitute classes or students at any time.

Map & Reviews
New Era Technology Training
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Here are some reviews of the training vendor.
It would have been beneficial for the instructors screen to have the capability of zooming in on parts of the workbook.
Reviewed by 2016
The course was informative but fast flowing. I love the idea of being able to re-attend at no cost.
Reviewed by 2016
When there's a very small (2-3)audience at the training, I believe the instructor should reach out ahead of time to find out if any attendees have specifics they would like to have covered as opposed to an overall general content taught. It was not of great value as it was too general.
Reviewed by 2015
The course was very informative and useful, but the time could have been used better. I could have learned everything taught in an hour and a half, and the rest of the time would have been better used doing exercises to really ingrain the information into my brain.
Reviewed by 2015
Jane is great. She was very enthusiastic, very engaging, and quite knowledgeable.
Reviewed by 2015
Would like to have spent just a little more time on a few extra items, in SharePoint 2013. i.e. the workflows, lookup columns. Jane was great!! I have a had previous learning with Jane and she takes the course and it just comes alive under her guidance. I just do not like going downtown.
Reviewed by 2015
I only wish that this course lasted longer than 2 days. We barely scratched the surface and what we learned only raised more questions. It would be nice if there was a version of the course that lasted 4 days so that we could explore more features and options, more thoroughly.
Reviewed by 2015
Very useful course with appropriate environment.
Reviewed by 2014
Really enjoyed the instructor, she was very knowledgable about SharePoint.
Reviewed by 2014
Great one day training! Very informative!
Reviewed by 2014
I can bearly see the blackboard due to the light.
Reviewed by 2014
With respect to the Training Provider, they offered what seemed to be a very detailed manual; however, the instructor followed his own agenda for teaching. Although I'm certain the same material was covered (plus extras, which are appreciated), by not following the manual, it makes it more difficult for a student to take notes. It would have been easier to add notes to the manual, as needed - than trying to capture subject, background info, and the relevent point I am trying to capture on a loose sheet of paper.
Reviewed by 2014
The course was good,however, the instructor was way too dry. He didn't engage the students very much, except to ask if there were any questions which made it a little boring.
Reviewed by 2013
While the instructor was delightful I did not feel she had a good enough grasp of the program. There were often times when a student may have missed a step and she was unable to intuitively know what they'd missed and so the entire class would have to start from the beginning. Unfortunately this class left me more confused than when I'd walked in, and also left me less confident than I'd been after Level 1.
Reviewed by 2013
As this was a beginner course and I have never used power point, the time given to practice the information provided I felt was not adequate.
Reviewed by 2013
I'm very pleased with all the 'head knowledge' I learned yesterday. Now, I have to put my new skills to good use !
Reviewed by 2013
Julie was GREAT! Very personable and helped everyone when they needed it. I would definitely take another course with her and through this organization.
Reviewed by 2013
Mr. Mike is very knowledgeable about Excel 2010, Level 2, and I learned a lot during the class which I will be able to use on a daily basis at work. The Course contents were exactly as indicated. Looking forward to Level 3 someday !
Reviewed by 2013
It was really hot in the room - I know this is a persistent problem with clients - some like it hot, some like it cold! We didn't get to all the topics - I guess I'd rather have this and really understand the topics we did cover; but I needed chart work which we didn't get to.
Reviewed by 2013
The course was short but our instructor was very good and explained the concepts that was easy to understand. I like the fact that she didn't just give us the course textbook and have us go through it and instead had her own training agenda with the textbook serving as a supplemental item. I didn't have too much experience with SharePoint 2010 and I didn't have any issues keeping up with the course. Would definitely recommend this course for those that are interested in SharePoint Workflow.
Reviewed by 2013
May be more practice should be included. Thanks!
Reviewed by 2013
This course was cancelled 45 minutes before the scheduled start time. To have a survey come out when I didn't even take the course is not very professional.
Reviewed by 2013
The instructor was excellent - I would highly recommend him and hope to get him again as my instructor.
Reviewed by 2013
Would have have liked longer day, hours.
Reviewed by 2013
The instructor, JASON HALL, had a fluent, practical, hands-on and knowledgeable style of involving the partipants directly with the software. This was vastly superior to laboriously going thru the course material linearly page after page. We didn't doze off and he answered questions and immediately dealt with individual issues in working through the residential housing project example. I would take another class from Jason Hall.
Reviewed by 2013
The instructor was not helpful as she just read the book to us and went step by step. I could have just bought the book and did that myself. It needed REAL world relevance
Reviewed by 2013
The overhead screen was difficult to see. The instructor went very fast and did not check to ensure that we were all up to where he was - this caused us to go back several times. More consideration needs to be made to ensure each participant is at the right place, can see the board, and the instructor needs to slow down so he is not continuing to instruct while we are catching up, as several of us missed a few things.
Reviewed by 2013
The instructor wasted lot of time in discussing things that are not required for this training and had less hours to spend on actual matter.
Reviewed by 2012
This was a good course for a Sharepoint introduction. I came out feeling more prepared to tackle our SP project.
Reviewed by 2012
Mike did an awesome job. He was entertaining yet very knowledgeable.
Reviewed by 2012
Very good course well taught, Jason Hall did an excellent job.
Reviewed by 2012
The course was very good, Jason Hall was a excellent instructor and took the extra time to answer all questions and help where extra help was needed. Great Instructor.
Reviewed by 2012
I have to say this was one of the best courses I have attended and the main reason is because of JASON HALL!! I loved his approach to teaching! He was animated and didn't make us read from the book once. LOVED IT. Tara Johnson-Ouellette & Kim Grayson
Reviewed by 2012
I took Communicating Effectively for Optimum Outcomes. Tyler Huggins was a fantastic instructor! He provided a lot of helpful tips, some of which are not included in the course. In addtion, Tyler has given us his contact information to provide us with further help with communicating issues going forward.
Reviewed by 2012
this course could have been cut into half a day with the material we covered. 80% of the day was spent with the instructor talking about his life, and irrelevant things. Although he had a great energy and spirit.... The day was a bit too long. Half day course of basics would have been perfect.
Reviewed by 2012
Instructor was very self-absorbed and spent more time talking about himself than Microsoft Word. We paid a lot of money to take the course and would have benefited from the instructor talking more about Word rather than hearing about his travels, the food he ate, the airbrushing on his daughter's skate board , his clients, how busy and important he is, his hiking plans for the weekend, how his buddy was at his house drinking his scotch, his best friend's battle with colon cancer, his daughter's travel future plans to base camp 2 of Everest, his dogs personalities, his friend in the police force, his upcoming trip to Thailand, and the worst of all....his divorce proceedings. It was such a shame that he knew so much about Word but had a problem actually staying focused and teaching us about it. He had a couple of minutes to complete the material and broke into another story instead, he ran over the 4pm class time frame and never finished going through the material unless people wanted to stay late!
Reviewed by 2012
With all the valuable insights and topics to cover, I feel that this should be a two day course; we only got through half of the course book in the one day. While the rest of the material could be done by self-directed learning, others in my class agreed that they wouldn't have time to learn the rest on their own time. The course description indicated that I would be learning all the material but we simply didn't get that far. The computers, desks, and chairs were certainly not ergonomic. I would encourage the facility to consider this next time they upgrade their equipment & furniture.
Reviewed by 2012
the course seemed to contain quite a bit of project management rather than strictly program operations and fundamentals. could use more hands on with features and abilities of the program
Reviewed by 2012
The class was very rushed. The last few topics we essentially whipped through them but it still provided learning on what I needed to know
Reviewed by 2012
I would have liked to go through the toolbar/ribbon a bit more and learn what each button does.
Reviewed by 2012
The material was presented well. I felt that the pace of the class could have gone faster (but I do have a software developer background so that could be partly the reason). I was hoping to have some time during class, say the last hour or so to work my way through the exercises provided in the binder. I did appreciate the last part on Sharepoint Developer and did like the hands-on approach. Otherwise it was a good course and I felt that it was valuable to me.
Reviewed by 2012
Re: Break Times - could be shorter, especially considering the day/course ended an hour and a half early. For the price and amount of time scheduled for the day, a lot more could be learned/taught/included
Reviewed by 2012
It was hard to see the instructors screen. It was a projector that was turned toward a white board.
Reviewed by 2012
Jason Hall is fantastic and I look forward to taking another course with him. My last experience at New Era was not great; the instructor did not meet our expectations and the computers were not working when we arrived. But Jason made the day fly by and I felt like I learned not only the set curriculum but gained lots of additional presentation skills.
Reviewed by 2012
The instructor in this class was EXCELLENT. I would highly recommend her as she really knew what she was doing and her etaching style was great. AWESOME instuctor.
Reviewed by 2012
The trainer was very knowledgeable and kept the course moving at a great pace. I wish I could take her home with me, so she could help me teach photoshop at the school I work at.
Reviewed by 2012
The course was very helpful and the instructor was very knowledgable and made the effort to make sure all class members were understanding the excersizes and were on the same page. My only complaint is that the computers seemed a little worn out. Throughout the day most students in the class ran into some sort of issue with the computer not working the way it should. And during our practice time closer to the end of the day all the computers started crashing.
Reviewed by 2012
The Instructor was fabulous and is the reason that I truly enjoyed the course.
Reviewed by 2011
Alex was extrememly helpful and knowlegeable.
Reviewed by 2011
The course was excellent, but I felt a little out of my league. The participants in the course were designers and IT people who had used other versions of SharePoint. While I benefited from their questions and comments during the class, I feel "lost" now that I'm back on my own at the office. Perhaps I was in the wrong coarse, but it did say power "user".
Reviewed by 2011
Alex is great!
Reviewed by 2011
Jane is a wonderful teacher! i will gladly take any class she teaches!
Reviewed by 2011
Jane is an excellent teacher! She is very knowledgable and is enthusiastic about the course!
Reviewed by 2011
Very good - presented course material in an engaging way.
Reviewed by 2011
The instructor didn't provide a lot of structure to the class, he just skimmed through the material and didn't go into it very deep. As a result, the class finished up 1.5 h early as well. He tried to add material from PMI (which was missing from the course materials) but this sometimes just made things more confusing. The PMI material should really be in the course material to start with. Otherwise, the instructor was helpful, knowledgeable and had a good demeanor.
Reviewed by 2011
It was informative
Reviewed by 2011
Very good course with a very knowledgeable instructor. Class was at full occupancy and I felt that the class size was too large.
Reviewed by 2011
There were only 4 students so it went fast and we finished early. Personally I would have liked to spend more time practicing. Perhaps some reference to the book and if there were any practice exercises in there that we could use to gain more experience with Visio.
Reviewed by 2011
The course started 40 minutes late because they did not have the correct computers set up for the program. It's like they were not even expecting us. I found it very disorganized. For the price I paid for this course, I expected a more professional presentation.
Reviewed by 2011
Instructor was very soft spoken did not have all the answres but did get answers later in the class.
Reviewed by 2011
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