10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010 (MS Certification)

This 5-day instructor-led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution. The course emphasizes Lync Server 2010 Enterprise Voice features from a deployment and configuration perspective.

Course Outline

About this Course

This five-day instructor-led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution.  The course emphasizes Lync Server 2010 Enterprise Voice features from a deployment and configuration perspective. The labs in this course build on each other to create a solution that includes IM and Presence, Conferencing, and Enterprise Voice.

Audience Profile

This course is intended for IT professionals and telecommunications professionals, who want to learn how to install, configure, manage and maintain a Microsoft Lync Server 2010 environment. These professionals should have at least 3 years, experience working with unified communications software, including knowledge of and experience with Microsoft Office Communications Server 2007 R2.

At Course Completion
After completing this course, students will be able to:

• Describe how the features and architecture of Microsoft Lync Server 2010 enable real time communication and collaboration
• Deploy Lync Server 2010
• Configure users and rights using Role Based Access Control (RBAC)
• Deploy and manage Lync 2010 clients
• Configure and manage external user access using the Edge server role
• Deploy basic Enterprise Voice functionality
• Extend Enterprise Voice functionality to include Trunk options, call park orbit, and the unassigned number feature
• Integrate Microsoft Exchange Server 2010 Service Pack 1 (SP1) Unified Messaging (UM) with Lync Server 2010
• Configure the Response Group Service, including agent groups, queues, and workflows
• Configure and manage conferencing
• Configure and use archiving and monitoring
• Perform backup and restore of Lync Server 2010 critical data
• Improve bandwidth management using Call Admission Control (CAC)
• Configure and deploy Enhanced 9-1-1
• Configure a Survivable Branch Server for a branch office

Course Outline

Module 1: Features and Architecture of Microsoft Lync Server 2010
This module introduces the architecture and topology of Lync Server 2010. It also explains a high-level overview of Lync Server 2010 features and capabilities, including enhanced social networking capabilities, and the improved administrative experience provided by the Central Management Store and the Lync Server Control Panel. Additionally, it provides an overview of the new Topology Builder tool.

Lessons

• Features of Lync Server 2010
• Architecture and Server Roles
• New Management Tools

After completing this module, students will be able to:

• Describe the features and capabilities of Lync Server 2010
• Describe the architecture and server roles of Lync Server 2010
• Describe the management tools of Lync Server 2010

Module 2: Deploying Microsoft Lync Server 2010
This module introduces the planning and implementation tasks necessary deploying Microsoft Lync Server 2010 Enterprise Edition. It also explains the Lync Server 2010 infrastructure requirements, the topology design and publishing process, as well as the steps required to prepare Microsoft Active Directory Domain Services (AD DS), deploy a Front End server and pool, and prepare for the deployment of the remaining server roles.

Lessons

• Preparing for Deployment
• Reviewing the Design Process
• Deploying Lync Server 2010

Lab: Preparing the Environment and Deploying a Lync Server 2010 Pool

• Exercise 1: Preparing for Lync Server 2010
• Exercise 2: Configuring a Lync Server 2010 Topology
• Exercise 3: Publishing the Topology
• Exercise 4: Configuring Domain Name Server (DNS)
• Exercise 5: Deploying the Front End Server Role

After completing this module, students will be able to:

• Prepare for the deployment of Lync Server 2010
• Review the design process
• Deploy Lync Server 2010

Module 3: Configuring Users and Rights in Microsoft Lync Server 2010
This module explains how to configure and manage users in Lync Server 2010. It describes the configuration management options in Lync Server 2010, including the Lync Server Control Panel and the Lync Server Management Shell. It also covers the basic syntax for working in Microsoft Windows PowerShell. Additionally, it describes the Role Based Access Control (RBAC) administrative model in Lync Server 2010, and highlights the predefined roles and the process to create new custom roles.

Lessons

• Managing Lync Server 2010
• Role-Based Access Control

Lab: Configuring Users and Rights

• Exercise 1: Using the Lync Server Control Panel
• Exercise 2: Using the Lync Server Management Shell
• Exercise 3: Configuring Role-Based Access Control

After completing this module, students will be able to:

• Use Lync Server 2010 management interfaces
• Configure Role-Based Access Control

Module 4: Client and Device Deployment and Management
This module explains how to effectively manage desktop clients and devices in a Microsoft Lync Server 2010 environment. It describes how to create and define client and user policies in Lync Server 2010, as well as new procedures for deploying clients and devices.

Lessons

• Preparing for Client Deployment
• Deploying and Managing Lync 2010 Clients
• Preparing for Device Deployment
• Deploying and Managing IP Phones

Lab: Client and Device Management

• Exercise 1: Creating and Assigning Client Policies
• Exercise 2: Creating and Assigning Device Policies
• Exercise 3: Configuring Device Update

After completing this module, students will be able to:

• Prepare for client deployment
• Deploy and manage clients
• Prepare for device deployment
• Deploy and manage IP phones

Module 5: External User Access
This module explains how to support external access in a Microsoft Lync Server 2010 deployment. It describes the features and functionality of the Edge Server that support user communication and collaboration with external users, and internal user access to public IM services. Additionally it explains how to configure network routing for the Edge Server, obtain and install certificates, and create and modify Access Edge Policies for federated, remote, and public scenarios.

Lessons

• Edge Server Role
• Topologies for External User Access
• Preparing for External User Access
• Edge Server Deployment Process

Lab: Deploying External User Access

• Exercise 1: Configuring the Topology for External Access
• Exercise 2: Deploying Edge Server and Configuring Remote Access
• Exercise 3: Testing and Verifying External User Access

After completing this module, students will be able to:

• Define the Edge Server role
• Consider topologies for external user access
• Deploy Edge Server

Module 6: Configuring Basic Enterprise Voice Functionality
This module provides an overview of the major components, features and topology requirements of Microsoft Lync Server 2010 Enterprise Voice. It explains the capabilities and components that are new or enhanced in Lync Server 2010. It also describes how to prepare, configure, and deploy basic Enterprise Voice functionality.

Lessons

• Features of Lync Server 2010 Enterprise Voice
• Preparing for Enterprise Voice
• Deploying Enterprise Voice

Lab: Configuring Basic Enterprise Voice Functionality

• Exercise 1: Configuring the Topology for Enterprise Voice
• Exercise 2: Configuring Lync Server 2010 Enterprise Voice

After completing this module, students will be able to:

• Describe the features of Lync Server 2010 Enterprise Voice
• Prepare for the deployment of Lync Server 2010 Enterprise Voice Functionality
• Deploy and configure Lync Server 2010 Enterprise Voice Functionality

Module 7: Extending Enterprise Voice Functionality
This module explains how to configure policies, routes, and usage records. It also describes how to implement the call park and unassigned number features.

Lessons

• Configuring Enterprise Voice
• Introducing Call Park
• Introducing the Announcement Service

Lab: Implementing Enterprise Voice

• Exercise 1: Configuring Voice Policies and PSTN Usages
• Exercise 2: Configuring Routes and Site Trunks
• Exercise 3: Configuring Call Park
• Exercise 4: Configuring the Unassigned Number Feature
• Exercise 5: Configure Users for Enterprise Voice
• Exercise 6: Testing and Verifying Enterprise Voice Functionality

After completing this module, students will be able to:

• Configure Enterprise Voice Functionality
• Introduce the Call Park feature into your Enterprise Voice Deployment of Microsoft Lync Server 2010
• Introduce the Unassigned Number feature into your Enterprise Voice Deployment of Lync Server 2010

Module 8: Microsoft Exchange Server 2010 SP1 Unified Messaging (UM) Integration
This module describes the prerequisites for integrating Exchange Server 2010 UM with Lync Server 2010. It also explains how to create and configure a UM dial plan. Additionally, it covers how to use the tools and services needed to integrate Exchange Server 2010 UM with Lync Server 2010. Finally it explains how to enable a user for UM integration with Lync Server 2010.

Lessons

• Overview of Exchange Server 2010 SP1 Unified Messaging
• Prerequisites for Integrating Exchange Server 2010 SP1 UM with Lync Server 2010
• Integrating Exchange Server 2010 SP1 UM with Lync Server 2010

Lab: Integrating Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010

• Exercise 1: Configuring Exchange Server 2010 SP1 UM to Work with Lync Server 2010 Enterprise Voice
• Exercise 2: Configuring Lync Server 2010 to Work with Exchange Server 2010 SP1 UM
• Exercise 3: Testing and Verifying Integration

After completing this module, students will be able to:

• Perform the necessary tasks to prepare for the integration of Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010
• Integrate Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010

Module 9: Implementing Response Groups
This module introduces the Response Group Service and the changes that have been implemented with Microsoft Lync Server 2010. It describes RGS components, including queues, agent groups, workflows, and interactive workflows. It also explains how to use tools such as Lync Server Control Panel, Lync Server Management Shell, and Response Group Configuration Tool to manage workflows.

Lessons

• Overview of the Response Group Service and its Application
• Response Group Service Components
• Response Group Service Management Tools

Lab: Configuring the Microsoft Lync Server 2010 Response Group Service

• Exercise 1: Configuring Agents Groups and Queues
• Exercise 2: Configuring Workflows
• Exercise 3: Verifying the Response Group Service Behavior

After completing this module, students will be able to:

• Describe the function of the Response Group Service and its new features
• Describe the components of the Response Group Service and their settings
• Describe the tools used to configure and manage response groups

Module 10: Conferencing in Microsoft Lync Server 2010
This module introduces conferencing in Lync Server 2010. It also explains dial-in conferencing in Lync Server 2010 and how to manage and administer conferencing policies.

Lessons

• Introduction to Conferencing in Lync Server 2010
• Dial-In Conferencing in Lync Server 2010
• Managing and Administering Conferencing Policies

Lab: Conferencing Configuration and Deployment

• Exercise 1: Configuring Dial-In Conferencing
• Exercise 2: Configuring Conferencing Policies
• Exercise 3: Experiencing Lync Server 2010 Conferencing

After completing this module, students will be able to:

• Describe the conferencing modes in Lync Server 2010
• Describe the Lync Server 2010 conferencing features
• Discuss the conferencing architecture and infrastructure components
• Explain conferencing call flows
• Explain the conferencing deployment and migration considerations

Module 11: Monitoring and Archiving
This module describes the features and configuration of the Monitoring and Archiving services. It also explains how to interpret the Quality of Experience (QoE) reports and use this information to better manage and deliver a high-quality user experience for Microsoft Lync Server 2010.

Lessons

• Describing the Archiving Service
• Describing the Monitoring Service
• Configuring Archiving and Monitoring

Lab: Configuring and Using Archiving and Monitoring in Lync Server 2010

• Exercise 1: Configuring the Archiving Server Role
• Exercise 2: Configuring the Monitoring Server Role and the Lync Server Monitoring Reports
• Exercise 3: Exploring the Lync Server Monitoring Reports

After completing this module, students will be able to:

• Describe the archiving service
• Describe the monitoring service
• Configure the archiving and monitoring services

Module 12: High Availability and Disaster Recovery in Microsoft Lync Server 2010
This module explains the requirements for high availability as well as the requirements for the Domain Name System (DNS) load balancing feature. It also describes the tools and methods for successfully backing up and restoring a Lync Server 2010 environment. Additionally, it explains how to backup and restore and export and import critical Lync Server 2010 data.

Lessons

• High Availability Options
• Tools for Backing Up and Restoring Lync Server 2010
• Critical Lync Server Data to Export and Import
• Critical Lync Server 2010 Data to Export and Import

Lab: Preparing for and Recovering from a Disaster

• Exercise 1: Using System and Application Tools to Backup Lync Server 2010
• Exercise 2: Using Lync Server 2010 Tools to Backup Lync Server 2010
• Exercise 3: Restoring Lync Server 2010 Configuration Settings

After completing this module, students will be able to:

• Describe the high availability options
• Describe the tools for backing up and restoring Lync Server 2010
• Export and import critical Lync Server 2010 data
• Backup and restore critical Lync Server 2010 data

Module 13: Call Admission Control
This module introduces Call Admission Control (CAC) in Lync Server 2010 and describes the various components. It explains how to deploy and use CAC bandwidth management to help prioritize and control allocation of network resources to real-time communications sessions.

Lessons

• Overview of Call Admission Control
• Implementing Call Admission Control

Lab: Implementing Call Admission Control

• Exercise 1: Configuring CAC Components
• Exercise 2: Verifying Bandwidth Policy Application

After completing this module, students will be able to:

• Describe an overview of CAC features and functionality
• Configure and implement Call Admission Control

Module 14: Deploying and Configuring Enhanced 9-1-1
This module introduces Location Information Server (LIS), which builds on Enhanced 9-1-1, technology to provide location information to users of a network. It explains how to deploy and configure LIS for use with or without Enhanced 9-1-1.

Lessons

• Overview of E9-1-1
• Deploying and Configuring E9-1-1

Lab: Configuring the Lync Server 2010 Location Information Service for E9-1-1 Calling

• Exercise 1: Creating Emergency Routes and PSTN Usages
• Exercise 2: Defining LIS Locations
• Exercise 3: Experiencing LIS Features

After completing this module, students will be able to:

• Explain the function, features, components, and requirements of Enhanced 9-1-1
• Deploy and configure Enhanced 9-1-1

Module 15: Voice Resiliency Features of Lync Server 2010
This module describes the voice resiliency features of Lync Server 2010. It explains how voice resiliency is used to provide continuous Enterprise Voice service so that users can continue making and receiving calls, even if the central site or the WAN link from a branch to its central site becomes unavailable. It also explores multiple failure scenarios such as central site failover, branch site failover, and WAN failover.

Lessons

• Voice Resiliency in Lync Server 2010
• Features Available During Various Outage Scenarios

Lab: Implementing Voice Resiliency in Lync Server 2010

• Exercise 1: Configuring Central Site Resiliency
• Exercise 2: Testing and Verifying Branch Office Voice Resiliency with a WAN Outage
• Exercise 3: Testing and Verifying Branch Office Voice Resiliency with a Pool Outage
• Exercise 4: Testing and Verifying Branch Office Voice Resiliency with SBS Outage

After completing this module, students will be able to:

• Explain voice resiliency in Lync Server 2010
• Explain the features available during various outage scenarios

Additional Details

Pre-Requisites

* In addition to their professional experience, students who attend this training should have an understanding of the following telecommunications concepts: - The difference between TDM and VoIP - Gateways and PBX - Session Initiation Protocol (SIP) - Codecs - Dialing plans * Students should also understand the following general concepts: - Networking fundamentals, including TCP/IP/UDP, DNS - Active Directory principles and management - Windows Server 2008 fundamentals - Public Key Infrastructure (PKI) - Exchange Messaging concepts - PowerShell basics - SQL Server concepts and operation

Certificates offered

Certificate of Completion * Exam Certification This course is recommended for exam 70-664, for the MCTS: Microsoft Lync Server 2010, Configuration certification.

Cancellation Policy

There is no consequence if you cancel/reschedule this registration with a minimum of 10 business days notice prior to the first day of this course. Full payment is required if you cancel/reschedule this registration within the non-cancellation period of 10 business days prior to the first day of the course. Substitutions are welcome.

Map & Reviews

ctc TrainCanada
[ View Provider's Profile ]

Calgary Office
900-6th Avenue SW, Suite 600
Calgary, Alberta
Canada   T2P 3K2

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Here are some reviews of the training vendor.

   

Excellent instructor and it was a smaller group of students so the instructor really tailored it to the students attending the course.

Reviewed by Treena S. 2012

   

We had an excellent instructor! She was very knowledgeable and would take the extra time to assist you if you needed extra instruction.

Reviewed by Treena S. 2012

   

I enjoyed the Access 2010 course. the instructor was very knowledgeable and presented the topic well. The only negative aspect was that no written training materials were offered until the course was completed. Would have liked to be able to make notes as we went along for future reference.

Reviewed by Rema M. 2012

   

My teacher was wonderful, and i have already singed up for more classes at this location.

Reviewed by Jessica C. 2012

   

The course was initially scheduled for 2 days but due to instructor availability it was shortened to one day. I am very computer literate, work full time in an office, and go to business school in the evenings and it was a little tough to learn everything in one day because there was no time for practice. Yes it was useful to find out what the program is capable of, but since it was shortened there was no time for individual practicing or trying things out on your own. Next time the class would be much better suited for the initial 2 day class.

Reviewed by Melissa P. 2012

   

All in all, this training was not that great. The first part moved very slowly, and then toward the end, the instructor plowed through to get finished. Possibly the most incredible part was that the course taught how to create forms, but not how to deploy or use them. The instructor said for that, participants would have to take the follow up course. What use is it to create forms if they can't be used? No handouts at all? Other courses I've taken provide full books with step by step coverage of everything done in the classroom. It's impossible to go back and review things.

Reviewed by Andy J. 2012

   

My most significant feedback is that the course was advertised as Working with Data using SQL for the 'non-database administrator'. Of the 10 course modules, nearly half were presented by the instructor as tasks that would be completed by a database administrator. While it is helpful to have a general understanding of a database administrators interaction with SQL, far too much of the course content was aimed at the database administrator level. Otherwise, use of technology for remote teaching and the instructor himself were both excellent.

Reviewed by Catherine M. 2012

   

Very helpful course. Excellent instructor.

Reviewed by Lesley A. 2012

   

I only rated the location bad because i don't like driving down town. Otherwise it was a good course.

Reviewed by Charles I. 2012

   

The course was great.

Reviewed by Samantha H. 2012

   

Excellent Instructor ,Excellent location,

Reviewed by Texas F. 2012

   

excellent trainer really knows her stuff

Reviewed by Texas F. 2012

   

The instructor was excellent and very knowledgeable! I found the course information extremely useful for the business world and I am looking forward to putting together presentations that impress!The facilities and snacks and drinks provided were great too!

Reviewed by Treena S. 2012

   

The one and only issue I had was with parking, unexpectedly having to pay and not having enough cash for this as well as there not being very much parking. It made me late for the class, even though I actually arrived there early!

Reviewed by Jacquie D. 2012

   

Esther (the instructor) was awesome. Her charisma and upbeat attitude really added to my experience and made it a pleasurable course to take.

Reviewed by Andrea B. 2012

   

This level of Excel should not be considered as advanced level. It is rather biginner level. I was expecting to learn more. 95% of the content I already knew.

Reviewed by Rehan F. 2012

   

A good seminar but quite a lot of info to take in during a one-day course for someone who hasn't done Word before. A bit overwhelming! Perhaps a two-day course would work better so could have time to actually practice what we're being taught. A little hard to see the projector from the back. Otherwise, very useful.

Reviewed by Mindelle J. 2011

   

I signed up at one facility in Ottawa and it got switched to a different training facility location in Hull, Quebec. There were several emails confirming the course, however, I just happen to notice one email stating the new location. LastMinuteTraining was good to try to look into for me. In the end, the training provider provided me with taxi chits and it all worked out. I was not aware that the training provider had 2 locations and would switch the location at the last minute. I was upset because I do not know the bus system in Hull, Quebec.

Reviewed by Sheila D. 2011

   

Html lvl 1 and this course should be merged course can be extended to 2 days of instruction and include more in depth material. Do not recomend taking html lvl one.

Reviewed by Martin R. 2011

   

I enjoyed the course thoroughly and learned as much as I could in a 3 hour class, however, I think I would have preferred a longer class as we were a bit rushed going through the material.

Reviewed by Rose . 2011

   

The course was 3 hours long becasue there was only the 2 of us in the office completing this course. 3 hours is very short to learn Outlook. More time is required.

Reviewed by Hala M. 2011

   

Handouts were in pdf however, the screens were not big enough to open two files (handout and Project file) together and we had to toggle a lot. It was very annoying. Either give paper handouts or much bigger screens or two screens per student.

Reviewed by Micheline A. 2011

   

All good. Enjoyed it very much.

Reviewed by Wendy P. 2011

   

I didn't fill out your form because I filled one out at the end of the course.

Reviewed by Carlina D. 2011

   

MY BIGGEST BEEF IS THAT THE BOOK WAS VERSION 2010 AND THE SOFTWARE WAS 2007, WE MISSED A LOT OF WHAT 2010 COULD DO BECAUSE OF OLD SOFTWARE INSTALLED ON THE SERVER, THE INSTRUCTOR HAD SOME PROBLEMS NAVIGATING THROUGH THIS.

Reviewed by Fred M. 2011

   

no, everything is ok

Reviewed by Ghassan A. 2011

   

This two-day training was jam-packed with information, with a good balance between demonstrations and exercises to verify that the students understood the subject matter. I do not believe that the instructor could have used the time more efficiently then he did.

Reviewed by Yves J. 2011

   

Project 2010 was a brand new course, as such there were a few things that the instructor could not find (in the new "ribbon" layout). He did spend extra time during his breaks to find what he couldn't before, then showed them to the class once we all returned. Overall, this was a very useful and enjoyable training course.

Reviewed by Shayne B. 2011

   

I took a course that was remote and I don't think that I would take a remote course again. The instructor didn't really make himself available for questions. Even when their was questions he would take them offline if they took more then 5 minutes to answer. Never brought the results back to the group. Never went over the labs just lectured in between. Didn't bother to learn anyone's name. I think the experience would be better if each user in the class had a headset and could speak to the instructor instead of it being a conference call.

Reviewed by Amy C. 2011

   

CTC Train Canada was professional and helpful in ensuring I got the most out of my training course. Overall I am most happy with them.

Reviewed by Stephen V. 2011

   

The course was held via remote. The course it self was alright, all content was directly from the book. The teacher was in another time zone and he wanted to start the course before my location even opened. I told him that, he did it anyways. So I was out of sync the whole time. On the last day lunch was at 10 am! The instructor said he would watch screens to see when we got stuck. Not once did that happen. He couldnt even troubleshoot the labs. He only really talked to the student in the room, pretty much said nothing to rest of us. He even took personal calls!

Reviewed by Cheryl Z. 2011

   

Ran on schedule, with knowledgeabe instructor. Small class allowed for specific questions that are relevant to my work. Thank you

Reviewed by Mary . 2011

   

No, everything was perfect, Thank you I learned alot.

Reviewed by Sharon K. 2011

   

Alot of material to cover in the course. I would recommend that this be a 2-day course. Re. course content - should contain more examples to work on. Before moving to another section in the course the Instructor should summarize what was covered (i.e. go through the steps required to complete each task). Task and steps should be given on a handout for future reference.

Reviewed by Beverley . 2011

   

No everything and everyone was excellent

Reviewed by Sharon K. 2011

   

Did not find it helpful that no course material was handed out. What was learned on that day was easily forgotten without the ability to make notes to refer to.

Reviewed by Stefanie C. 2011

   

It is great to have access to the online training manuals, but it would be nice to have some handouts for reference. Not everyone has time to do the online training or to consult the manuals. The training location is very convenient to the highway. Lyse Brooks is an amazing instructor. She is extremely knowledgeable and patient. She spent time with each participant helping each person with their individual needs. She gave us a hands-on exercise that allowed us time to practice and learn. The instructor at the Intermediate Word course (same training facility) did not provide the same high level of training.

Reviewed by Kathryn M. 2011

   

The instructor was very nice, personable and had a great sense of humour which made for a productive and pleasant day of learning.

Reviewed by Paula S. 2011

   

The course is good for a basic overview of many advanced Excel features. The instructor and facilities were good. However, some of the items listed on the syllabus (new features in Excel 2010) were NOT covered and it wasn't due to a lack of time. I came to find out that the instructor had not planned to cover them at all. This was very disappointing, especially since we took very look breaks (easily almost 2 hours of combined break time in a class that went from 9-4) so there was ample time to cover the topics.

Reviewed by Zainab A. 2011

   

No, everything was excellent. I am even taking the next level course next week.

Reviewed by Sharon K. 2011

   

It was unfortunate that the local instructor was not available and I had to call in remotely to a class in Toronto. I did have the instructor screen available and I liked that. The first part of the course was helpful as the instructor moved through the functionality of MS Project and we could follow along on our own screen. I learned a lot about functionality with this instructor led demonstration, and the ability to follow along on my computer was great! I did find that after the first demonstration, a lot of time was spent working independantly, with the instructor available for questions. I thought there should have been more instructor led demonstration, perhaps one on our own, followed by another instructor led example. I didn't like spending well over 50% of the course time practicing on my own. If this is how all classes are run, I would not take another one, nor recommend this class.

Reviewed by Bev P. 2011

   

Good Environment and course format.

Reviewed by Randy T. 2011

   

With CTC can't go wrong. Although I've appreciated that this course took one day only. I really think that this course could be hosted for (1) day only. Two days is too long.

Reviewed by Nicole S. 2011

   

I think the course is excellent. Some of the thing I learn I am implementing in our warehouse as we speak. Our instructor was very knowlegeable, caring, a good listener, she was magnificent.

Reviewed by Valroy A. 2011

   

I believe the seminar was just a little long - could have been done in 1.5 days. Otherwise - Excellent!

Reviewed by Christiane C. 2011

   

course was cancelled due to a "family emergency" I was notified upon arriving at the facility - flew from Windsor to Toronto. Totally unprofessional!!

Reviewed by Barbara F. 2011

   

An excellent course with an excellent teacher. For me personally this course gives me some more options, and guidence into the job and its responsibilites. We here are constantly trying to improve on accuracy, of the inventory on a day to day basis.

Reviewed by Larry P. 2011

   

instructor lack knowledge on the subject matter.

Reviewed by Rashed S. 2011