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Instructor-Led, Hands-On Delegation Skills Training

Course Outline
| | ID: SSDEL0 | Course Length: 1
|Module 0: Course Details|
  • Duration: 1 Day
  • Test Your Delegation Skills.
  • Prerequisites: be in a Supervisory Or Management Position
  • Learning Objectives:
  • Identify How Delegation Fits Into Your Job and How It Can Make You More Successful.
  • Understand the Degrees of Delegation and of Authority
  • Identify Different Ways of Delegating Tasks.
  • Understand the Steps of the Delegation Process.
  • Give Instructions and Feedback for Better Delegation Results.
  • Ask Better Questions and Listen More Effectively.
  • Recognize Common Delegation Pitfalls and How To Avoid Them.
  • |Module 1: Introduction And Course Overview|
  • Course Overview
  • Course Objectives
  • Establishing Personal Objectives
  • |Module 2: What Is Delegation|
  • Delegation Not Abdication
  • Five Degrees of Delegation
  • Characteristics of An Effective Delegator
  • How Well Do You Delegate Exercise
  • |Module 3: Why Delegate|
  • Discussion
  • The Benefits of Delegation To You, Your Employees and the Organization
  • Delegation and Motivation
  • Delegation and Development
  • Self-assessment
  • |Module 4: Barriers To Delegation|
  • Why People Don’t Delegate
  • Common Barriers To Effective Delegation
  • Overcoming Barriers
  • Symptoms of Poor Delegation
  • Identify Your Barriers Exercise
  • |Module 5: The Delegation Process|
  • When and When Not To Delegate
  • Dealing with Difficult People
  • What Can and Cannot Be Delegated
  • Understanding the Steps of the Delegation Process
  • Exercise
  • |Module 6: Pre-assignment Review|
  • Case Study
  • |Module 7: Picking The Right Person|
  • Identifying the Right Delegate
  • Preparing and Empowering Delegates
  • |Module 8: The Delegation Meeting|
  • Planning the Delegation Meeting
  • Making the Delegation
  • The Eight Steps of the Delegation Meeting
  • |Module 9: Levels Of Authority|
  • The Four Levels of Authority
  • Role Play Exercise
  • |Module 10: Giving Instructions|
  • Three Types of Instructions
  • Guidelines for Providing Clear Instructions
  • Small Group Exercise
  • |Module 11: Giving Effective Feedback|
  • Guidelines for Giving Effective Feedback
  • Case Studies
  • |Module 12: Developing Good Communication Skills|
  • The Communication Funnel
  • Characteristics of Effective Communication
  • Communicating Well in Difficult Situations
  • How To Actively Listen While Providing Feedback
  • Asking Thoughtful Questions
  • How Do You Rate Your Listening Ability
  • |Module 13: Monitoring Delegation|
  • How To Monitor Delegation
  • Methods of Monitoring
  • When Things Go Wrong
  • Case Study
  • |Module 14: Practicing Delegation|
  • Role Play
  • |Module 15: Delegation And Time Management|
  • Time Planning and Delegation
  • Strategies To Minimize Misuse of Time
  • Establishing Good Time-practices
  • |Module 16: Delegation Checklist|
  • Checklist for Becoming a Good Delegator
  • |Module 17: Developing A Plan Of Action|
  • Developing a Personal Action Plan
  • Course Evaluation

  • Prerequisites & Certificates

    be in a Supervisory Or Management Position

    Certificates offered

    certificates provided

    Cancellation Policy
    For courses bought at the regular price 10 Business days are required for cancellations.
    For courses bought at the 'last-minute' price - all Registration are final
    Map & Reviews
    CBIT Training Ottawa
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    Here are some reviews of the training vendor.
    I would recommend this vendor, with cautions. The course content did not nearly cover everything listed in the course description. The course started late and finished early, the instructor did not follow the course materials at all, and many topics that were supposed to be covered were not. Hopefully they are in the course book and I will be able to work through it on my own. I haven't had time to go through the book yet, and we didn't use it in the course. The material that was presented was good, but the instructor's knowledge was limited.
    Reviewed by 2012
    The Teacher really explained every topic very well and kept us very interested. She was a wonderful teacher.
    Reviewed by 2012
    I registered for the Access level two after already taking the level one last week thinking that it would be a continuation of what I learned in level one. This was not the case, it was all the same material as in level one. I don't understand how this can happen at the same school. I felt that the level two was really a waste of my time and mostly money.
    Reviewed by 2012
    I found there was too much theory. Hard to follow the second day. Should be more theory day 1 and then plenty more exercises Day 2.
    Reviewed by 2012
    Location isn't the greatest, but I had a good instructor, great computers to work with and relevant exercises. I would go back for more courses.
    Reviewed by 2012
    The instructor was very knowledgeable and accommodating. The presentation material and CD was excellent.
    Reviewed by 2012
    Trainer was good. Gave explanation WHY things are done in specific order. Not just "do this, do that"
    Reviewed by 2012
    This is my second workshop with CBIT. The facilities and ammenities offered are exceptional. Administrative staff are very friendly, helpful and eager to assist. Course content and quality of instruction have more than met with my needs and expectations. I am very confident in their ability to provide quality programming and have already recommended them to others in my organization.
    Reviewed by 2011
    Course was fantastic and the instructor very knowledgeable and well organized. Due to a small class size, she was able to customize the course content to meet our individual training needs. In addition, CBIT provided each of us with the complete Org Plus manual which will be very handy as a reference tool back in the workplace. CBIT staff were welcoming and friendly - and served a hot breakfast at 10:00 am! There is also a fridge, microwave and break room avail. Not many great restaurants in the area, so better to pack your lunch. Overall, a great day.
    Reviewed by 2011
    We were provided a cd with a pdf copy of the manual for future reference which is great but no printed manual was provided to refer to during the course - this would have been helpful for learning.
    Reviewed by 2011

    This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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