Delegation

Instructor-Led, Hands-On Delegation Skills Training

Course Outline

Delegation
| | ID: SSDEL0 | Course Length: 1|Module 0: Course Details|

Duration: 1 Day

Test Your Delegation Skills.

Prerequisites: be in a Supervisory Or Management Position

Learning Objectives:

Identify How Delegation Fits Into Your Job and How It Can Make You More Successful.

Understand the Degrees of Delegation and of Authority

Identify Different Ways of Delegating Tasks.

Understand the Steps of the Delegation Process.

Give Instructions and Feedback for Better Delegation Results.

Ask Better Questions and Listen More Effectively.

Recognize Common Delegation Pitfalls and How To Avoid Them.

|Module 1: Introduction And Course Overview|

Course Overview

Course Objectives

Establishing Personal Objectives

|Module 2: What Is Delegation|

Delegation Not Abdication

Five Degrees of Delegation

Characteristics of An Effective Delegator

How Well Do You Delegate Exercise

|Module 3: Why Delegate|

Discussion

The Benefits of Delegation To You, Your Employees and the Organization

Delegation and Motivation

Delegation and Development

Self-assessment

|Module 4: Barriers To Delegation|

Why People Don’t Delegate

Common Barriers To Effective Delegation

Overcoming Barriers

Symptoms of Poor Delegation

Identify Your Barriers Exercise

|Module 5: The Delegation Process|

When and When Not To Delegate

Dealing with Difficult People

What Can and Cannot Be Delegated

Understanding the Steps of the Delegation Process

Exercise

|Module 6: Pre-assignment Review|

Case Study

|Module 7: Picking The Right Person|

Identifying the Right Delegate

Preparing and Empowering Delegates

|Module 8: The Delegation Meeting|

Planning the Delegation Meeting

Making the Delegation

The Eight Steps of the Delegation Meeting

|Module 9: Levels Of Authority|

The Four Levels of Authority

Role Play Exercise

|Module 10: Giving Instructions|

Three Types of Instructions

Guidelines for Providing Clear Instructions

Small Group Exercise

|Module 11: Giving Effective Feedback|

Guidelines for Giving Effective Feedback

Case Studies

|Module 12: Developing Good Communication Skills|

The Communication Funnel

Characteristics of Effective Communication

Communicating Well in Difficult Situations

How To Actively Listen While Providing Feedback

Asking Thoughtful Questions

How Do You Rate Your Listening Ability

|Module 13: Monitoring Delegation|

How To Monitor Delegation

Methods of Monitoring

When Things Go Wrong

Case Study

|Module 14: Practicing Delegation|

Role Play

|Module 15: Delegation And Time Management|

Time Planning and Delegation

Strategies To Minimize Misuse of Time

Establishing Good Time-practices

|Module 16: Delegation Checklist|

Checklist for Becoming a Good Delegator

|Module 17: Developing A Plan Of Action|

Developing a Personal Action Plan

Course Evaluation

Additional Details

Pre-Requisites

be in a Supervisory Or Management Position

Certificates offered

certificates provided

Cancellation Policy

For courses bought at the regular price 10 Business days are required for cancellations.
For courses bought at the 'last-minute' price - all Registration are final

Map & Reviews

CBIT Training Ottawa
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Here are some reviews of the training vendor.

   

I registered for the Access level two after already taking the level one last week thinking that it would be a continuation of what I learned in level one. This was not the case, it was all the same material as in level one. I don't understand how this can happen at the same school. I felt that the level two was really a waste of my time and mostly money.

Reviewed by Sonia P. 2012

   

I found there was too much theory. Hard to follow the second day. Should be more theory day 1 and then plenty more exercises Day 2.

Reviewed by Sonia P. 2012

   

Location isn't the greatest, but I had a good instructor, great computers to work with and relevant exercises. I would go back for more courses.

Reviewed by Roxanne P. 2012

   

The instructor was very knowledgeable and accommodating. The presentation material and CD was excellent.

Reviewed by Saroj B. 2012

   

Trainer was good. Gave explanation WHY things are done in specific order. Not just "do this, do that"

Reviewed by Marc F. 2012

   

This is my second workshop with CBIT. The facilities and ammenities offered are exceptional. Administrative staff are very friendly, helpful and eager to assist. Course content and quality of instruction have more than met with my needs and expectations. I am very confident in their ability to provide quality programming and have already recommended them to others in my organization.

Reviewed by JODI L. 2011

   

Course was fantastic and the instructor very knowledgeable and well organized. Due to a small class size, she was able to customize the course content to meet our individual training needs. In addition, CBIT provided each of us with the complete Org Plus manual which will be very handy as a reference tool back in the workplace. CBIT staff were welcoming and friendly - and served a hot breakfast at 10:00 am! There is also a fridge, microwave and break room avail. Not many great restaurants in the area, so better to pack your lunch. Overall, a great day.

Reviewed by JODI L. 2011

   

We were provided a cd with a pdf copy of the manual for future reference which is great but no printed manual was provided to refer to during the course - this would have been helpful for learning.

Reviewed by Geraldine C. 2011