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At the end of this two-day workshop, specialists will be able to monitor and troubleshoot an Exchange Server 2007 messaging system.


 
Course Outline
Description
       
At the end of this two-day workshop, specialists will be able to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Audience

This workshop is intended for experienced enterprise-level messaging professionals who have at least 3 years experience working in the Information Technology field, including administering Exchange Servers.

At Workshop Completion

After completing this workshop, students will be able to:
  • Monitor and troubleshoot client performance and connectivity.
  • Monitor and troubleshoot mail flow.
  • Monitor and troubleshoot messaging servers.
  • Troubleshoot calendars and public folders.
  • Monitor and troubleshoot external and additional services.
  • Identify trends in a messaging system.
Course Outline

Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting

After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.

Topics
  • Overview
  • Introduction to Microsoft Operations Manager
  • Introduction to Troubleshooting Exchange Server 2007
  • Using MOM to Monitor Exchange Servers
Lab: Introduction to Exchange Server Monitoring and Troubleshooting
  • Developing a Monitoring and Troubleshooting Process
After completing this unit, students will be able to:
  • Describe how this unit provides the basis for the information to be presented in the other units in the workshop
  • Describe what MOM is.
  • Provide an example of efficient troubleshooting logic for Exchange Server 2007.
  • Explain how to monitor Exchange Servers using MOM.
Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity

After completing this unit, students will be able monitor and troubleshoot mail flow.

Topics
  • Overview
  • Tools for Monitoring Client Performance and Connectivity
  • Process for Troubleshooting MAPI Clients
  • Process for Troubleshooting Client Access Server Clients
Lab: Monitoring and Troubleshooting Client Performance and Connectivity
  • Monitoring Client Connectivity
  • Troubleshooting Mailbox Log-On Issues
  • Troubleshooting a Client Access Server Issue
After completing this unit, students will be able to:
  • Identify tools for monitoring client performance and connectivity.
  • Describe the process for troubleshooting MAPI clients.
  • Describe the process for troubleshooting Client Access Server clients.
  • Configure MOM to monitor client connectivity issues.
  • Identify the cause for a MAPI connectivity issue and resolved the issue.
  • Identify the cause for a remote client connectivity issue and resolved the issue.
Unit 3: Troubleshooting Access to Resources and Messages

After completing this unit, students will be able to troubleshoot access to resources and messages.

Topics
  • Overview
  • How Public Folder Access Works
  • How Calendaring Works
  • Process for Troubleshooting Client Access Server Issues
Lab: Troubleshooting Access to Messaging Contents
  • Troubleshooting a Public Folder Access Issue s
  • Troubleshooting a Calendaring Issue
  • Troubleshooting an Outlook Web Access (OWA) Access Issue
  • Troubleshooting an E-Mail Message That Won't Open
After completing this unit, students will be able to:
  • Describe how public folder access works.
  • Describe how calendaring works.
  • Describe the process for troubleshooting client access server issues.
  • Identify the reason why a user at one location is unable to access a public folder and resolve the issue.
  • Identify the reason for a resource booking failure and resolve the issue.
  • Identify the reason why a user cannot access resources through OWA and resolve the issue.
  • Identify the reason why a user is unable to open a message in their mailbox and resolve the issue.
Unit 4: Monitoring and Troubleshooting Mail Flow

After completing this unit, students will be able to monitor and troubleshoot mail flow.

Topics
  • Overview
  • Tools for Monitoring Mail Flow
  • Process for Troubleshooting Internal Mail Flow
  • Process for Troubleshooting External Mail Flow
Lab: Monitoring and Troubleshooting Mail Flow
  • Configuring Monitoring of Message Queues
  • Troubleshooting a Message Queue Bottleneck
  • Troubleshooting an Undelivered E-Mail Message
After completing this unit, students will be able to:
  • Identify tools for monitoring mail flow.
  • Describe the process for troubleshooting internal mail flow.
  • Describe the process for troubleshooting external mail flow.
  • Configure MOM to monitor message flow.
  • Identify the cause for messages not being delivered in the organization and resolved the issue.
  • Identify the cause for messages not being received from the Internet and resolved the issue.
Unit 5: Monitoring and Troubleshooting Mailbox Servers

After completing this unit, students will be able to monitor and troubleshoot mailbox servers.

Topics
  • Overview
  • Tools for Monitoring Mailbox Servers
  • Process for Troubleshooting Mailbox Servers
  • Guidelines for Troubleshooting Mailbox Server Performance
Lab: Monitoring and Troubleshooting Mailbox Servers
  • Configuring monitoring of Mailbox servers
  • Troubleshooting a Mailbox Log-on Issue
  • Troubleshooting a Mailbox Store Mounting Issue
After completing this unit, students will be able to:
  • Identify tools for monitoring Exchange Mailbox servers.
  • Implement a process for troubleshooting Exchange Mailbox servers.
  • Describe guidelines for troubleshooting Exchange Mailbox server performance.
  • Describe guidelines for resolving performance issues for Exchange Server roles.
  • Configure MOM to monitor Mailbox servers.
  • Identify the cause for users not being able to log on to their mailbox and resolve the issue.
  • Identify reasons why a mailbox store cannot be mounted and resolve the issue.
Unit 6: Monitoring and Troubleshooting External and Additional Services

After completing this unit, students will be able to monitor and troubleshoot external and additional services.

Lessons
  • Overview
  • External and Additional Services Required by Exchange Server 2007
  • External Services Required for Unified Messaging in Exchange Server 2007
  • Tools for Monitoring External Services
Lab: Monitoring and Troubleshooting External and Additional Services
  • Configuring Monitoring of External Services
  • Troubleshooting External Services
  • Discussion: The Impact of External and Additional Services on Exchange Environments
After completing this unit, students will be able to:
  • Identify external and additional services required by Exchange Server 2007.
  • Identify external services required for Unified Messaging in Exchange Server 2007.
  • Identify tools for monitoring external services.
  • Configure monitoring for external services required for Exchange Server
  • Identify the reason that Exchange Services failed to start and resolve the issue.
  • Describe scenarios in which the failure of external services results in Exchange Server failures and how to address those failures.
Unit 7: Identifying Trends in a Messaging System

After completing this unit, students will be able to identify and address trends in a messaging system.

Topics
  • Overview
  • Tools for Identifying Trends in a Messaging System
  • Information Required to Identify and Resolve Trends
Lab: Identifying Trends in a Messaging System
  • Creating Messaging Reports
  • Evaluating Messaging Reports
  • Recommending Configuration Changes
After completing this unit, students will be able to:
  • Describe tools for identifying trends in a messaging system.
  • Apply considerations for identifying trends.
  • Apply considerations for addressing trends.
  • Create monitoring reports for an Exchange organization.
  • Analyze monitoring reports to identify trends.
  • Create proposals for addressing identified trends.


Prerequisites & Certificates
Pre-Requisites

This workshop requires that students meet the following prerequisites: - Understanding of server hardware. For example, the role of hardware components and understanding of potential hardware bottlenecks. - Basic knowledge of server and Exchange performance characteristics. For example, the importance of sample rates and sizes are and how they are used. - Experience using these tools and applications: * Perfmon command * MDBVUE tool * Active Directory Management tools * telnet commands * nslookup command - Internet Information Services (IIS) Admin - Windows PowerShell - Exchange QueueViewer - Exchange Management Console - Event Viewer - Outlook - ADMAP command - Working knowledge of Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means. - Working knowledge of network technologies. For example, what Transmission Control Protocol (TCP/IP) and Domain Name System (DNS) do and how to use them, basic routing concepts (Wide Area Networks (WAN) vs. Local Area Network (LAN) router vs. switch vs. hub). - Working knowledge of Active Directory. For example, how user objects are managed, what is stored in Active Directory partitions, basic architectures (domain, forest, sites, etc.), and how domain controllers are managed. Also, site and site connector configuration, schema and configuration partitions, and Global Catalogs. - Working knowledge of Exchange Server 2003. For example, what the different server roles are, how the different server roles interact, what protocols the server roles use to communicate, what roles the clients connect to, How messaging policies work, how Microsoft ActiveSync 4.2 interacts with Exchange Server, how to manage recipients in exchange and Active Directory (AD), how message hygiene interacts with the message flow. - Understanding of Exchange transport technologies. For example, connectors, routing via AD sites, the basic components of the Simple Mail Transport Protocol (SMTP) transport system, how the client connectivity protocols work (Post Office Protocol (POP), Internet Access Message Protocol (IMAP), SMTP). - Completion of the following courses, or equivalent knowledge * Course 5047A: Introduction to Installing and Managing Microsoft Exchange Server 2007 * Course 5049A: Managing Messaging Security using Microsoft Exchange Server 2007

Certificates offered

Certificate of Completion


Cancellation Policy
Cancellations or postponements received more than ten business days prior to the first day of the course will be fully refunded less a $75 processing fee. The cost of the course is payable, in full, for any cancellations or postponements received within ten business days, or less, prior to the first day of the course.
Map & Reviews
Acend Corporate Learning
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Here are some reviews of the training vendor.
The course content was excellent ... if there was things that weren't relevant you could skip and spend more time on things that you needed to learn. Training provider was excellent as her skill level was superb and her communication skills were superb.
Reviewed by 2015
This course should have dual screens
Reviewed by 2015
I was not able to finish the whole entire course. When creating course training please make sure that it fits the allotted time (beginning to the end). We had two breaks and Instructor did not allow us to listen to the course. I had maybe another 10 mins to finish the whole course, but the Instructor said that it was 4:30pm and it is Ok and we can go home. It is not Ok not to be able to finish the course..
Reviewed by 2014
Mentored training actually worked quite well for me. The instructor is there in the room all the time, available if needed. A lot of material for one day, but I did manage to complete it without feeling too rushed.
Reviewed by 2014
It is not possible to complete a beginner's course in one day. There is a lot of information to absorb. It is wonderful that one can re-sit a session within a limited time.
Reviewed by 2013
To bottom line my feelings about the course: Course -- helpful but this comment is made with reservations. Instructor -- excellent !
Reviewed by 2013
The course material was far too heavy for the duration of the course. The material needs to be reduced so that students do not feel rushed or pressured with time, or the duration of the class needs to be extended.
Reviewed by 2013
Overall, the course has been well handled by the Training Provider. But i would expect that, somehow, there is a time allotted in the afternoon for more visible and face to face interaction between the TP and the whole class. Others may be asking questions that may not have been thought of by other learners but may be helpful.
Reviewed by 2013
Very impressed and would highly recommend.
Reviewed by 2013
The trainer was excellent...easy to talk to and very helpful and informed.
Reviewed by 2013
This was a very good learning environment. I prefer having an instructor present in case I have questions but also be able to work at my own pace.
Reviewed by 2013
I could have used some more time to go through the exercises in the sharepoint database.
Reviewed by 2013
re Instructor assessment. ques. are N/A as it was independant mentored study. Flash based training module had 1 hiccup where ctrl-b key was captured by OS and I had to hunt for alt-b to complete the module. Class mentor was unaware of flaw. I felt that the design of the module would have prevented me from completing the section if I was unable to locate alternative keystroke. Worthwhile day.
Reviewed by 2012
Course is very good but not enough time to complete the exercises. Should be at least another 1.5 hours longer.
Reviewed by 2012
Using the self-teaching method made for a more relaxed working environment. As the instructor's assistance was on a one-on-one basis I was not hesitate to ask questions.
Reviewed by 2012
Would prefer an instructor led (classroom) style of training over a computer based course.
Reviewed by 2012
I would suggest that the course manual contain more visual material (e.g. screen shots) versus words. The course was very well. I did not think I would like the on line method of training but I did. I also liked the fact that I could work through my lunch to complete the course earlier. I had to catch the go train so it worked better for me.
Reviewed by 2012
Susan was an excellent instructor, and was very helpful with providing extra "tips" not covered within the course material.
Reviewed by 2012
I only realized after completing 2 units thoroughly that there is not enough time allotted for a lot practicing. I would tell students in advance that getting through the videos and practicing later in your own time is recommended.
Reviewed by 2012
Enjoyed the flexibility of the "Modern Classroom" style of learning where you can move at your own pace and focus on what you need most. You can even move to the next chapter if you need help and the instructor is busy. Definitely dress warmly as the classroom was really over air-conditioned!
Reviewed by 2012
I loved the Adobe InDesign course but as a new user I felt there was so much material to cover and I wanted to take my time getting familiar with the program and learning about everything. I think if the class had been 2 days instead of 1 it would have been perfect!
Reviewed by 2012
Manual provided was totally different then computer training. Expected more hands on training instead of just watching an instruction video.
Reviewed by 2012
Great
Reviewed by 2012
The video - was not at all interactive - only concepts were presented. The manual completedly different from the video material. I have no objections to using different approaches but a course on any software must include interactive materials.
Reviewed by 2012
The course was set up in a way which was easy to follow. However, I thought there was a lot of information to take in the day. The instructor was very helpful and very knowledgeable.
Reviewed by 2012
The training provider, Melanie, was exceptional. She was very knowledgeable and sat with me personally for hands on training. I found the course to be long and difficult to complete in one day.
Reviewed by 2012
The amount of material was a little much (maybe an hour) to cover in the allotted time - but otherwise good.
Reviewed by 2011
The room was too cold for me. The Instructor was very helpful.
Reviewed by 2011
A co worker of mine, did not receive the certificate of completing the course. As well, I received a website to log to after the course for 30 days (The Online Support). Although the vendor ID number does not exisit. I have gone back to my contact at Last Minute Training, and haven't received any feedback from her. The course was good, the follow up, was the greatest service.
Reviewed by 2011
Would like to have access to the on-line training materials for this course for a period of time after course completion
Reviewed by 2011
Hi - the server crashed during my session and I would like to reschedule. Can someone contact me to do this?
Reviewed by 2011
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