This course provides the knowledge & skills needed for Help Desk Support Specialists to perform installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing & performing maintenance of computer hardware.
- Course Outline
This two-day instructor-led intensive course provides the knowledge and skills necessary for Help Desk Support Specialists to perform installing building upgrading repairing configuring troubleshooting optimizing diagnosing and performing preventative maintenance of basic personal computer hardware and operating systems.
Upon completion of this course students should be prepared to challenge the CompTIA A Essentials certification exam.
- Identify the fundamental principles of using personal computers
- Identify the names purposes and characteristics of storage devices
- Identify the names purposes and characteristics of motherboards
- Identify the names purposes and characteristics of power supplies for example AC adapter, ATX, voltage
- Identify the names purposes and characteristics of processor- CPUs
- Identify the names purposes and characteristics of memory
- Identify the names purposes and characteristics of display devices for example projectors, CRT and LCD
- Identify the names purposes and characteristics of input devices for example mouse, keyboard, bar code reader, multimedia - e.g. web and digital cameras, MIDI, microphones - biometric devices, touch screen
- Identify the names purposes and characteristics of adapter cards
- Identify the names purposes and characteristics of ports and cables for example USB 1.1 and 2.0, parallel, serial, IEEE 1394-firewire, RJ45 and RJ11, PS2-Mini-DIN, centronics - e.g. mini 36 - multimedia - e.g. 1-8 connector, MIDI Coaxial, SPDIF
- Identify the names purposes and characteristics of cooling systems for example heat sinks, CPU and case fans, liquid cooling systems, thermal compound
- Install, configure, optimize and upgrade personal computer components
- Indentify tools, diagnostic procedures and troubleshooting techniques for personal computer components
- Recognize the basic aspects of troubleshooting theory
- Identify and apply basic diagnostic procedures and troubleshooting techniques
- Recognize and isolate issues with display, power, basic input devices, storage, memory, thermal, POST errors - e.g. BIOS, hardware -
- Apply basic troubleshooting techniques to check for problems - e.g. thermal issues ,error codes, power connections including cables and-or pins, compatibility, functionality, software-drivers
- Recognize the names, purposes, characteristics and appropriate application of tools for example BIOS self-test, hard drive self test and software diagnostics test
- Perform preventative maintenance on personal computer components, be able to identify and apply basic aspects of preventive maintenance theory
- Identify and apply common preventive maintenance techniques for devices such as input devices and batteries
- Identify the fundamental principles of using laptops and portable devices
- Identify names purposes and characteristics of laptop-specific components
- Identify and distinguish between mobile an desktop motherboards and processors including throttling, power management and WiFi
- Install, configure, optimize and upgrade laptops and portable devices
- Configure power management
- Identify the features of BIOS-ACPI
- Identify the difference between suspend, hibernate and standby
- Demonstrate safe removal of laptop-specific hardware such as peripherals, hot-swappable devices and non-hot-swappable devices
- Identify tools basic diagnostic procedures and troubleshooting techniques for laptops and portable devices
- Use procedures and techniques to diagnose power conditions, video, keyboard, pointer and wireless card issues
- Perform preventive maintenance on laptops and portable devices
- Identify and apply common preventive maintenance techniques for laptops and portable devices for example cooling devices, hard and video cleaning materials, operating environments including temperature and air quality, storage, transportation and shipping
- Identify the fundamentals of using operating systems - unless otherwise noted, operating systems referred to within includes Microsoft Windows 2000, XP Professional, XP Home, and Media Center -
- Identify the differences between operating systems - e.g. Mac, Windows
- Linux - and describe operating system revision levels including GUI, system requirements, application and hardware compatibility
- Identify names purposes and characteristics of the primary operating system components including registry, virtual memory and file system
- Describe features of operating system interfaces for example Windows Explorer, My Computer, Control Panel, Command Prompt, My Network Places, Task Bar, and Start Menu
- Identify the names, locations, purposes and characteristics of operating system files for example BOOT.INI, NTLDR, NTDETECT.COM, NTBOOTDD.SYS, Registry data files
- Identify concepts and procedures for creating, viewing, managing disks, directories and files in operating systems
- Install, configure, optimize and upgrade operating systems - references to upgrading from Windows 95 and NT may be made
- Identify procedures for installing operating systems including Verification of hardware compatibility and minimum requirements, installation methods, operating system installation options, disk preparation order, device driver configuration, verification of installation
- Prerequisites & Certificates
Certificate of Completion
- Cancellation Policy
ctc TrainCanada - We Never Cancel*:
We are unique in the corporate training field in that we do not cancel desktop applications courses due to low enrollment. When there are less than 3 students, ctc TrainCanada will personalize the class (students then receive more time with the instructor to address their individual needs allowing the student to complete the full course in less time) or connect the student remotely to a class at one of our other branches via TrainLive remote classroom instruction. *Microsoft Certified Courses and other technical courses require a minimum enrollment of three students. Business Skills courses require multiple students in order to run due to the interactive nature of the training. Selected Desktop Applications courses may require a minimum enrollment of two students to run. ctc TrainCanada® reserves the right to deliver Microsoft Certified and other technical courses via TrainLive remote classroom instruction in order to guarantee the course to run.
ctc TrainCanada Cancellation policy:
You may cancel or reschedule this registration in writing with no penalty with a minimum of 10 business days' notice prior to the first day of the course. Full payment is required if you cancel or reschedule this registration within 10 business days prior to the first day of the course. However, substitutions are welcome. If you do need to cancel or reschedule a publicly scheduled course within the 10 day non-cancellation period (not a client dedicated course), payment is to be made and a training voucher for a public course will be issued to you. This allows you to attend a future date for the same course at no charge (subject to availability).
No-shows will not be issued a training voucher.
Complimentary Service: We offer all our students coffee, tea, juice or pop, muffins or pastries in the morning and cookies baked in our own oven each afternoon.
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