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Course rating of 0 Vendor rating of 5


In this course, participants will understand the impact that they can have on their organization's reputation.


 
Course Outline
Why does providing good customer service matter? Participants will understand the impact that they can have on their organization's reputation. Find out why it is important to have "raving fans" and not just "satisfied" customers. Participants will enhance skills to deliver fantastic service to both internal and external customers regardless of whether the interaction takes place through email, by phone or face-to-face. Note: elective credit not available.

Instructor: Peter O'Donnell
Prerequisites & Certificates
Pre-Requisites

Certificates offered

Certificate of Completion


Cancellation Policy
Participants who withdraw or fail to find a substitute less than 5 business days before the start of their course will be charged a fee based on the workshop duration as follows:
- $50 --- half-day workshop
- $100 --- one-day workshop
- $150 --- two-day workshop
Participants may withdraw or transfer to a different workshop 5 business days or more before the start of the workshop at no penalty. Individuals must notify the Centre for Continuing Education in writing to withdraw from a workshop.
Substitutions for a paid registration are welcome at anytime. The Centre for Continuing Education reserves the right to substitute qualified instructors due to unforeseen circumstances

Map & Reviews
McMaster University CCE
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Here are some reviews of the training vendor.
For a basic introduction to Macros, this was a good session. Perhaps, the handouts could have included a link to a 'bible' of more advanced commands.
Reviewed by 2011
Perfect, exactly what I was expecting/needed.
Reviewed by 2011
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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