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This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.


 
Course Outline
This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.  It will also help test takers prepare for the 70-685 exam.
 
Audience Profile
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers.  A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.
 
At Course Completion
After completing this course, students will be able to:

    * Identify and Resolve Desktop Application Issues
    * Identify the Cause of and Resolve Networking Issues
    * Manage and Maintain Systems That Run Windows 7
    * Support Mobile Users
    * Identify the Cause of and Resolve Security Issues

Course Outline

Module 1: Identify and Resolve New Software Installation Issues
This module explains how to fix problems that occur during the installation of new software.

Lessons
    * Overview
    * Planning New Software Deployment
    * Multilingual Deployment
    * Using Group Policy to install software
    * Using Software Restriction Policies
    * Digitally Signing Software
    * Using WMI
    * Using Applocker
    * Using Virtualization for Testing
    * Resolve Software Installation Issues
    * Review

Lab : Identify and Resolve New Software Installation Issues
    * Create a Repair Disk and Installation Partitions
    * Install and Configure Windows 7
    * Install Programs and test Applocker
    * Configure Compatibility Settings

After completing this module, students will be able to:
    * Understand the different installation options for Windows 7
    * Understand the different installation options for Windows 7 applications
    * Resolve Windows 7 installation problems
    * Prevent users from running unapproved applications

Module 2: Resolve Software Configuration Issues
This module explains how to fix application install problems caused by older programs or new features and options.

Lessons
    * Overview
    * Change Default Settings on the Image
    * Enable and Disable Features
    * Pointing to a Network Resource
    * Configuring Updates
    * Resolve Configuration Issues with Group Policy
    * Driver Updates
    * Problem Steps Recorder
    * Resolve Software Configuration Issues
    * Review

Lab : Resolve Software Configuration Issues
    * Install the Windows Automated Installation Kit
    * Create a Windows PE bootable image
    * Create a VHD disk
    * Install Windows 7 on a VHD
    * Boot Windows 7 from a VHD
    * Use the Problem Steps Recorder

After completing this module, students will be able to:
    * Create a Windows 7 VHD disk
    * Configure operating system features
    * Understand the impact of Driver Updates
    * Fix software configuration problems
    * Use the Problem Steps Recorder tool

Module 3: Resolve Software Failure
This module explains how to fix problems with applications that have problems after being installed.

Lessons
    * Overview
    * Event Viewer
    * Event Forwarding
    * Application Compatibility Toolkit
    * Windows Troubleshooting Platform
    * Windows Experience Index
    * Testing Compatibility with Safe Mode
    * System Restore
    * Resolve Software Failure
    * Review

Lab : Resolve Software Failure
    * Install applications written for older versions of Windows
    * Use the Program Compatibility Tool to configure settings for older applications
    * Use PowerShell scripts to configure Network Adapters
    * Use the Troubleshooter to enable the network adapter
    * Install Windows 7 SDK
    * Create a Troubleshooting Pack with the SDK
    * Configure Event Forwarding
    * Use System Restore

After completing this module, students will be able to:
    * Configure Event Forwarding
    * Use System Restore to fix desktop problems
    * Create a Windows 7 Troubleshooter

Module 4: Identify and Resolve Logon Issues
This module explains how to fix logon problems and configure local and roaming logon profiles.

Lessons
    * Overview
    * Authentication Process
    * Machine Accounts
    * Trust Relationships
    * Network Services
    * User Account Properties
    * User Profiles
    * Resolve Logon Issues
    * Review

Lab : Identify and Resolve Logon Issues
    * Join a computer to the domain
    * Install Remote Server Administration Tools (RSAT)
    * Test and Verify Domain User Account Properties
    * Create Logoff script using PowerShell
    * Test the use of Roaming Profiles
    * Test the use of Mandatory Profiles

After completing this module, students will be able to:
    * Create Roaming and Mandatory User Profiles
    * Configure Machine Accounts in Active Directory
    * Configure User Account Properties in Active Directory

Module 5: Identify and Resolve Network Connectivity Issues
This module explains how to troubleshoot connectivity and network problems for client computers.

Lessons
    * Overview
    * Scope of the Problem
    * Hardware Issues
    * TCP/IP Configuration
    * Network Routing
    * IPSec Configuration
    * Network Connectivity Tools
    * Branch Cache
    * Resolve Network Connectivity Issues
    * Review

Lab : Identify and Resolve Network Connectivity Issues
    * Use command-line tools to identify and fix network connectivity problems
    * Fix connectivity problems caused by problem scripts

After completing this module, students will be able to:
    * Use command-line tools to troubleshoot connectivity problems
    * Use the Windows Troubleshooters to fix configuration issues
    * Configure Advanced TCP/IP options on a client computer

Module 6: Identify and Resolve Name Resolution Issues
This module explains how to use network services and local computer files to resolve computer names.

Lessons
    * Overview
    * DNS Name Resolution
    * Using a Hosts files
    * WINS Configuration
    * Using LMHOSTS files
    * Name Resolution Order
    * Manual vs DHCP Configuration
    * Resolve Name Resolution Issues
    * Review

Lab : Identify and Resolve Name Resolution Issues
    * Configure and Test DNS Resolution
    * Configure and Test Hosts File Resolution
    * Configure and Test NetBIOS Resolution

After completing this module, students will be able to:
    * Configure records on a DNS Server
    * Configure HOSTS records
    * Using command-line and scripting tools to configure TCP/IP settings

Module 7: Identify and Resolve Network Printer Issues
This module explains how to configure printer settings and security.

Lessons
    * Overview
    * Connecting to a Network Printer
    * Managing the Print Spooler
    * Setting Printer Priorities
    * Creating Printer Pools
    * Configuring Drivers
    * Printer Schedules
    * Printer Permissions
    * Manage Printers with Group Policy Settings
    * Resolve Network Printer Issues
    * Review

Lab : Identify and Resolve Network Printer Issues
    * Install local and network printers
    * Create and use a separator page
    * Configure Printer Redirection and Printer Pooling
    * Move the Print Spooler Directory

After completing this module, students will be able to:
    * Optimize the performance of the Print Spooler
    * Redirect Print Jobs from non-functioning Printers
    * Manage Active Directory registration of Printers
    * Manage Printer Permissions

Module 8: Identify and Resolve Performance Issues
This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.

Lessons
    * Overview
    * Analyzing Event Logs
    * Setting Power Management
    * Optimize Processor Usage
    * Optimizing Memory Usage
    * Optimize Hard Drive Usage
    * Optimize Network Usage
    * Performance Tools
    * Resolve Performance Issues
    * Review

Lab : Identify and Resolve Performance Issues
    * Schedule and Perform a Disk Defragmentation
    * Using Task Manager
    * Using Resource Monitor
    * Display a message when a Service stops

After completing this module, students will be able to:
    * Configure automatic responses to Service failure
    * Manage the use of Processing resources by applications
    * View and control active connections to a computer
    * Optimize Hard-Disk performance

Module 9: Identify and Resolve Hardware Failure Issues
This module explains how to diagnose hardware problems on a computer.

Lessons
    * Overview
    * Diagnosing Memory Failure Issues
    * Hard Drive Issues
    * Network Card Issues
    * Power Supply Issues
    * Windows Hardware Diagnostic Tools
    * Resolve Hardware Failure Issues
    * Review

Lab : Identify and Resolve Hardware Failure Issues
    * Use the Windows Memory Diagnostics Tool
    * Fix Hard Disk Errors
    * Use the Reliability Monitor
    * Use Event Viewer to Find Hardware Information

After completing this module, students will be able to:
    * Understand how to be proactive in dealing with hardware problems
    * Use Windows 7 hardware diagnostic tools

Module 10: Identify and Resolve Wireless Connectivity Issues
This module explains how to configure reliable and secure wireless connectivity for client computers.
 
Lessons
    * Overview
    * Signal Strength
    * Wireless Security
    * Wireless Profiles
    * Management Options for Wireless Devices
    * Resolve Wireless Connectivity Issues
    * Review

Lab : Identify and Resolve Wireless Connectivity Issues
    * No Lab Exercises

After completing this module, students will be able to:
    * Understand the encryption options available for wireless networks
    * Use Windows 7 Wireless security options
    * Fix client connectivity problems

Module 11: Identify and Resolve Remote Access Issues
This module explains how to configure remote network connections for client computers.
 
Lessons
    * Overview
    * Remote Access Methods
    * Dial-up Configuration
    * VPN Configuration
    * DirectAccess Configuration
    * Authentication Protocols
    * Resolve Remote Access Issues
    * Review

Lab : Identify and Resolve Remote Access Issues
    * Configure Remote Access settings for a domain user account
    * Create and Test a VPN Connection

After completing this module, students will be able to:
    * Understand the security options available when creating remote access connections
    * Understand the new capabilities of VPN connections that use DirectAccess
    * Resolve connectivity problems for VPN and Dial-Up connections

Module 12: Manage File Synchronization
This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.

Lessons
    * Overview
    * Configuring Offline File Access
    * Synchronization Settings
    * Transparent Caching
    * Roaming Profiles
    * Restoring Network Files
    * Resolve File Synchronization Problems
    * Review

Lab : Manage File Synchronization
    * Configure and Test Offline Files
    * Restore the Previous Version of a File

After completing this module, students will be able to:
    * Configure Transparent Caching
    * Restore deleted network files

Module 13: Identify and Resolve Internet Explorer Security Issues
This module explains how to configure the security features in Internet Explorer to protect user information and privacy.
 
Lessons
    * Overview
    * Configure Security Zone
    * Configure Security Levels
    * Configure Privacy Settings
    * Managing Add-ons
    * Configure Smart Screen Filter
    * Other Security Issues
    * Resolve Internet Explorer Security Issues
    * Review

Lab : Identify and Resolve Internet Explorer Security Issues
    * Configure Trusted Security Zone
    * Configure the Security and Privacy Features in IE
    * Configure Group Policy Settings for Internet Explorer

After completing this module, students will be able to:
    * How to use new security features like Smart Screen Filtering
    * Manage Internet Explorer Add-ons
    * Use IE features to warn the user about potential security problems

Module 14: Identify and Resolve Firewall Issues
This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.
 
Lessons
    * Overview
    * Securing Network Applications and Features
    * Program and Port Exceptions
    * Configuring Notifications and Logging
    * Network Security Tools
    * Resolve Firewall Issues
    * Review

Lab : Identify and Resolve Firewall Issues
    * Configure and Test Firewall Rules for an application
    * Fix Application Problems Caused by Firewall Rules

After completing this module, students will be able to:
    * Block applications from communicating over the network
    * Record and setup notifications of unapproved network communication
    * Fix problems caused by improper configuration of Windows Firewall

Module 15: Identify and Resolve Issues Due To Malicious Software
This module explains how to restore a computer system after an attack by viruses or other malicious software.
 
Lessons
    * Overview
    * Proactive Malware Protection
    * Protecting Internet Explorer
    * Windows and Anti-Virus Updates
    * Recovering From Malware Infection
    * Resolve Issues Due To Malicious Software
    * Review

Lab : Identify and Resolve Issues Due To Malicious Software
    * Use the Action Center to manage UAC settings
    * Use Windows Defender
    * Use System File Checker
    * Use the Malicious Software Removal Tool

After completing this module, students will be able to:
    * Identify problems caused by viruses and other malware
    * How to protect Internet Explorer and E-mail applications from malware attack
    * How to prevent data loss and fix a computer after a malware attack

Module 16: Identify and Resolve Encryption Issues
This module explains how to fix problems caused by using encryption on a Windows computer.
 
Lessons
    * Overview
    * Configuring a Recovery Agent
    * Using EFS
    * Using BitLocker
    * Encryption Tools
    * Resolve Encryption Issues
    * Review

Lab : Identify and Resolve Encryption Issues
    * Encrypt Files using EFS
    * Configure EFS Sharing
    * Configure a Recovery Agent

After completing this module, students will be able to:
    * Recover from lost encryption keys
    * How to encrypt individual files using EFS
    * Use BitLocker to protect laptops and insecure computers

Module 17: Identify and Resolve Software Update Issues
This module explains how to enable and use the software update features available in Windows 7.
 
Lessons
    * Overview
    * Types of Windows Updates
    * Using Windows Update
    * Using Microsoft Update
    * Resolve Software Update Issues
    * Review

Lab : Identify and Resolve Software Update Issues
    * Configure Windows Updates using desktop settings
    * Configure Windows Updates using Group Policy settings

After completing this module, students will be able to:
    * Configure client computers to get updates from the local network instead of the Internet
    * Understand the different options available when updating the operating system
    * Understand how to configure automatic updates for Microsoft applications

Additional Reading
To help you prepare for this class, review the following resources:
    * Classroom Training:  Course 6292
    * Microsoft Press Book:  MCTS Self-Packed Training Kit (Exam 70-680): Configuring Microsoft Windows 7



Prerequisites & Certificates
Pre-Requisites

Before attending this course, students must have: * TCP/IP Troubleshooting skills * Experience working in a domain environment * Experience using desktop and command-line troubleshooting tools * Experience installing and troubleshooting desktop application problems * Experience configuring registry and group policy settings

Certificates offered

Certificate of completion


Cancellation Policy
Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to info@itplanit.com.
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Itplanit Services Corp.
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Here are some reviews of the training vendor.
This course was very, very interesting due to the instructor. He was simple, gave good examples and made a few jokes. Also, being only 5 participants was a bonus for us as we were able to share our experiences in a timely manner.
Reviewed by 2016
I think there is too much material to cover in one session. It's a lot of information to absorb all at once.
Reviewed by 2013
The only thing I would add...if you know you don't have many participants, hands on practice would be great. I would like to have had more time applying what i learned in a diagram. Once I got back to my office...i didn't know how to move a shape and associated text together. I also would like to know where I can see all the shapes offered by visio instead of searching for the shape and not knowing what to call it?
Reviewed by 2013
The instructor was excellent. I was pleasantly surprised by how interesting she made a potentially dry subject appear. Non-stop, great snacks provided all day from ham/egg bagels for breakfast, muffins, Valentines chocolate, chips, popcorn, gumball machine, coffee, juices etc etc. Perfect location for me as it was 2 blocks from my office.
Reviewed by 2013
I had no problem with the instructor's technigues, methods or delivery of the course material. He made what was otherwise fairly dry material as interesting as he possible and augmented it with practical examples that the class could relate to. The training facility and staff were also comendable, however what can't be overlooked is the IT infrastructure. During the exam the problems with latency were so bad that it affected my ability to concentrate on the material. Prior to the exam I completed 2 practice exams on paper in 35 & 37 minutes respectively. Doing the exam online it took over 1.5 hrs because it would take between 30 & 60 sec to refresh the page and show the next question. At times when I attempted to go back and review quesgtions I had marked I found my original answer wasn't recorded & I'd have to answer the question a second time. By the end of 70 min I was so digruntled I couldn't wait to finish regardless of the end result. It may not seem fair to evaluate the favility in this manner, but as a student the outcome is the ultimate measurement of a training favility.
Reviewed by 2013
A very interesting course. Claude Gerin, our instructor, was excellent in making this a very interesting and learning experience. THANKS!
Reviewed by 2012
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