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This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.


 
Course Outline
Description

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

Outline

Module 1: Identify and Resolve New Software Installation Issues

This module explains how to fix problems that occur during the installation of new software.

Lessons
  • Overview
  • Planning New Software Deployment
  • Multilingual Deployment
  • Using Group Policy to install software
  • Using Software Restriction Policies
  • Digitally Signing Software
  • Using WMI
  • Using Applocker
  • Using Virtualization for Testing
  • Resolve Software Installation Issues
  • Review
Lab : Identify and Resolve New Software Installation Issues
  • Create a Repair Disk and Installation Partitions
  • Install and Configure Windows 7
  • Install Programs and test Applocker
  • Configure Compatibility Settings
After completing this module, students will be able to:
  • Understand the different installation options for Windows 7
  • Understand the different installation options for Windows 7 applications
  • Resolve Windows 7 installation problems
  • Prevent users from running unapproved applications
Module 2: Resolve Software Configuration Issues

This module explains how to fix application install problems caused by older programs or new features and options.

Lessons
  • Overview
  • Change Default Settings on the Image
  • Enable and Disable Features
  • Pointing to a Network Resource
  • Configuring Updates
  • Resolve Configuration Issues with Group Policy
  • Driver Updates
  • Problem Steps Recorder
  • Resolve Software Configuration Issues
  • Review
Lab : Resolve Software Configuration Issues
  • Install the Windows Automated Installation Kit
  • Create a Windows PE bootable image
  • Create a VHD disk
  • Install Windows 7 on a VHD
  • Boot Windows 7 from a VHD
  • Use the Problem Steps Recorder
After completing this module, students will be able to:
  • Create a Windows 7 VHD disk
  • Configure operating system features
  • Understand the impact of Driver Updates
  • Fix software configuration problems
  • Use the Problem Steps Recorder tool
Module 3: Resolve Software Failure

This module explains how to fix problems with applications that have problems after being installed.

Lessons
  • Overview
  • Event Viewer
  • Event Forwarding
  • Application Compatibility Toolkit
  • Windows Troubleshooting Platform
  • Windows Experience Index
  • Testing Compatibility with Safe Mode
  • System Restore
  • Resolve Software Failure
  • Review
Lab : Resolve Software Failure
  • Install applications written for older versions of Windows
  • Use the Program Compatibility Tool to configure settings for older applications
  • Use PowerShell scripts to configure Network Adapters
  • Use the Troubleshooter to enable the network adapter
  • Install Windows 7 SDK
  • Create a Troubleshooting Pack with the SDK
  • Configure Event Forwarding
  • Use System Restore
After completing this module, students will be able to:
  • Configure Event Forwarding
  • Use System Restore to fix desktop problems.
  • Create a Windows 7 Troubleshooter
Module 4: Identify and Resolve Logon Issues

This module explains how to fix logon problems and configure local and roaming logon profiles.

Lessons
  • Overview
  • Authentication Process
  • Machine Accounts
  • Trust Relationships
  • Network Services
  • User Account Properties
  • User Profiles
  • Resolve Logon Issues
  • Review
Lab : Identify and Resolve Logon Issues
  • Join a computer to the domain
  • Install Remote Server Administration Tools (RSAT)
  • Test and Verify Domain User Account Properties
  • Create Logoff script using PowerShell
  • Test the use of Roaming Profiles
  • Test the use of Mandatory Profiles
After completing this module, students will be able to:
  • Create Roaming and Mandatory User Profiles
  • Configure Machine Accounts in Active Directory
  • Configure User Account Properties in Active Directory
Module 5: Identify and Resolve Network Connectivity Issues

This module explains how to troubleshoot connectivity and network problems for client computers.

Lessons
  • Overview
  • Scope of the Problem
  • Hardware Issues
  • TCP/IP Configuration
  • Network Routing
  • IPSec Configuration
  • Network Connectivity Tools
  • Branch Cache
  • Resolve Network Connectivity Issues
  • Review
Lab : Identify and Resolve Network Connectivity Issues
  • Use command - line tools to identify and fix network connectivity problems
  • Fix connectivity problems caused by problem scripts
After completing this module, students will be able to:
  • Use command - line tools to troubleshoot connectivity problems
  • Use the Windows Troubleshooters to fix configuration issues
  • Configure Advanced TCP / IP options on a client computer
Module 6: Identify and Resolve Name Resolution Issues

This module explains how to use network services and local computer files to resolve computer names.

Lessons
  • Overview
  • DNS Name Resolution
  • Using a Hosts files
  • WINS Configuration
  • Using LMHOSTS files
  • Name Resolution Order
  • Manual vs DHCP Configuration
  • Resolve Name Resolution Issues
  • Review
Lab : Identify and Resolve Name Resolution Issues
  • Configure and Test DNS Resolution
  • Configure and Test Hosts File Resolution
  • Configure and Test NetBIOS Resolution
After completing this module, students will be able to:
  • Configure records on a DNS Server
  • Configure HOSTS records
  • Using command-line and scripting tools to configure TCP / IP settings
Module 7: Identify and Resolve Network Printer Issues

This module explains how to configure printer settings and security.

Lessons
  • Overview
  • Connecting to a Network Printer
  • Managing the Print Spooler
  • Setting Printer Priorities
  • Creating Printer Pools
  • Configuring Drivers
  • Printer Schedules
  • Printer Permissions
  • Manage Printers with Group Policy Settings
  • Resolve Network Printer Issues
  • Review
Lab : Identify and Resolve Network Printer Issues
  • Install local and network printers
  • Create and use a separator page
  • Configure Printer Redirection and Printer Pooling
  • Move the Print Spooler Directory
After completing this module, students will be able to:
  • Optimize the performance of the Print Spooler
  • Redirect Print Jobs from non-functioning Printers
  • Manage Active Directory registration of Printers
  • Manage Printer Permissions
Module 8: Identify and Resolve Performance Issues

This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.

Lessons
  • Overview
  • Analyzing Event Logs
  • Setting Power Management
  • Optimize Processor Usage
  • Optimizing Memory Usage
  • Optimize Hard Drive Usage
  • Optimize Network Usage
  • Performance Tools
  • Resolve Performance Issues
  • Review
Lab : Identify and Resolve Performance Issues
  • Schedule and Perform a Disk Defragmentation
  • Using Task Manager
  • Using Resource Monitor
  • Display a message when a Service stops
After completing this module, students will be able to:
  • Configure automatic responses to Service failure
  • Manage the use of Processing resources by applications
  • View and control active connections to a computer
  • Optimize Hard-Disk performance
Module 9: Identify and Resolve Hardware Failure Issues

This module explains how to diagnose hardware problems on a computer.

Lessons
  • Overview
  • Diagnosing Memory Failure Issues
  • Hard Drive Issues
  • Network Card Issues
  • Power Supply Issues
  • Windows Hardware Diagnostic Tools
  • Resolve Hardware Failure Issues
  • Review
Lab : Identify and Resolve Hardware Failure Issues
  • Use the Windows Memory Diagnostics Tool
  • Fix Hard Disk Errors
  • Use the Reliability Monitor
  • Use Event Viewer to Find Hardware Information
After completing this module, students will be able to:
  • Understand how to be proactive in dealing with hardware problems
  • Use Windows 7 hardware diagnostic tools
Module 10: Identify and Resolve Wireless Connectivity Issues

This module explains how to configure reliable and secure wireless connectivity for client computers.

Lessons
  • Overview
  • Signal Strength
  • Wireless Security
  • Wireless Profiles
  • Management Options for Wireless Devices
  • Resolve Wireless Connectivity Issues
  • Review
Lab : Identify and Resolve Wireless Connectivity Issues
  • No Lab Exercises
After completing this module, students will be able to:
  • Understand the encryption options available for wireless networks
  • Use Windows 7 Wireless security options
  • Fix client connectivity problems
Module 11: Identify and Resolve Remote Access Issues

This module explains how to configure remote network connections for client computers.

Lessons
  • Overview
  • Remote Access Methods
  • Dial - up Configuration
  • VPN Configuration
  • DirectAccess Configuration
  • Authentication Protocols
  • Resolve Remote Access Issues
  • Review
Lab : Identify and Resolve Remote Access Issues
  • Configure Remote Access settings for a domain user account
  • Create and Test a VPN Connection
After completing this module, students will be able to:
  • Understand the security options available when creating remote access connections
  • Understand the new capabilities of VPN connections that use DirectAccess
  • Resolve connectivity problems for VPN and Dial-Up connections
Module 12: Manage File Synchronization

This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.

Lesson
  • Overview
  • Configuring Offline File Access
  • Synchronization Settings
  • Transparent Caching
  • Roaming Profiles
  • Restoring Network Files
  • Resolve File Synchronization Problems
  • Review
Lab : Manage File Synchronization
  • Configure and Test Offline Files
  • Restore the Previous Version of a File
After completing this module, students will be able to:
  • Configure Transparent Caching
  • Restore deleted network files
Module 13: Identify and Resolve Internet Explorer Security Issues

This module explains how to configure the security features in Internet Explorer to protect user information and privacy.

Lessons
  • Overview
  • Configure Security Zone
  • Configure Security Levels
  • Configure Privacy Settings
  • Managing Add - ons
  • Configure Smart Screen Filter
  • Other Security Issues
  • Resolve Internet Explorer Security Issues
  • Review
Lab : Identify and Resolve Internet Explorer Security Issues
  • Configure Trusted Security Zone
  • Configure the Security and Privacy Features in IE
  • Configure Group Policy Settings for Internet Explorer
After completing this module, students will be able to:
  • How to use new security features like Smart Screen Filtering
  • Manage Internet Explorer Add-ons
  • Use IE features to warn the user about potential security problems
  • Understand new features in Internet Explorer 9
Module 14: Identify and Resolve Firewall Issues

This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.

Lessons
  • Overview
  • Securing Network Applications and Features
  • Program and Port Exceptions
  • Configuring Notifications and Logging
  • Network Security Tools
  • Resolve Firewall Issues
  • Review
Lab : Identify and Resolve Firewall Issues
  • Configure and Test Firewall Rules for an application
  • Fix Application Problems Caused by Firewall Rules
After completing this module, students will be able to:
  • Block applications from communicating over the network
  • Record and setup notifications of unapproved network communication
  • Fix problems caused by improper configuration of Windows Firewall
Module 15: Identify and Resolve Issues Due To Malicious Software

This module explains how to restore a computer system after an attack by viruses or other malicious software.

Lessons
  • Overview
  • Proactive Malware Protection
  • Protecting Internet Explorer
  • Windows and Anti-Virus Updates
  • Recovering From Malware Infection
  • Resolve Issues Due To Malicious Software
  • Review
Lab : Identify and Resolve Issues Due To Malicious Software
  • Use the Action Center to manage UAC settings
  • Use Windows Defender
  • Use System File Checker
  • Use the Malicious Software Removal Tool
After completing this module, students will be able to:
  • Identify problems caused by viruses and other malware.
  • How to protect Internet Explorer and E-mail applications from malware attack
  • How to prevent data loss and fix a computer after a malware attack
  • Install and configure Microsoft Security Essentials
Module 16: Identify and Resolve Encryption Issues

This module explains how to fix problems caused by using encryption on a Windows computer.

Lessons
  • Overview
  • Configuring a Recovery Agent
  • Using EFS
  • Using BitLocker
  • Encryption Tools
  • Resolve Encryption Issues
  • Review
Lab : Identify and Resolve Encryption Issues
  • Encrypt Files using EFS
  • Configure EFS Sharing
  • Configure a Recovery Agent
After completing this module, students will be able to:
  • Recover from lost encryption keys
  • How to encrypt individual files using EFS
  • Use BitLocker to protect laptops and insecure computers
Module 17: Identify and Resolve Software Update Issues

This module explains how to enable and use the software update features available in Windows 7.

Lessons
  • Overview
  • Types of Windows Updates
  • Using Windows Update
  • Using Microsoft Update
  • Resolve Software Update Issues
  • Review
Lab : Identify and Resolve Software Update Issues
  • Configure Windows Updates using desktop settings
  • Configure Windows Updates using Group Policy settings
After completing this module, students will be able to:
  • Configure client computers to get updates from the local network instead of the Internet
  • Understand the different options available when updating the operating system
  • Understand how to configure automatic updates for Microsoft applications





Prerequisites & Certificates
Pre-Requisites

Before attending this course, students must have: * TCP / IP Troubleshooting skills * Experience working in a domain environment * Experience using desktop and command-line troubleshooting tools * Experience installing and troubleshooting desktop application problems * Experience configuring registry and group policy settings

Certificates offered

Certificate of Completion


Cancellation Policy
Cancellations or postponements received more than ten business days prior to the first day of the course, will be subject to a 15% administration fee, and course ware fees where applicable. The cost of the course is payable, in full, for any cancellations or postponements received within ten business days, or less, prior to the first day of the course.

Map & Reviews
TekSource Corporate Learning
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Here are some reviews of the training vendor.
A quick note to say thanks very much for the information I garnered at the course. The training was very informative and practical; the handout material contains a lot of information that will be helpful in future.
Reviewed by 2014
I found the course to be useful and easy to follow. Would use their service again.
Reviewed by 2014
I really enjoyed this training session, I found it incredible helpful for our needs of customizing our CRM. The instructor was good
Reviewed by 2013
By choice, and as I didn't want to disturb the man next to me, I didn't ask to many questions of the instructor. I realize that taking the same course at the same time would have been ideal, but I understand why we were put in the same space. I had a few computer glitches which shuffled the course material around a bit which I eventually found a work around for. A lot of material for one day and I did find myself paying attention to the clock to make sure I finished at a reasonable time.
Reviewed by 2012
very well organized and flexible. Helped me with my specific needs. Steve was very helpful.
Reviewed by 2012
I thought that the course content was excellent, it covered a wide variety of new features in 2010 at a sufficeint level of detail. The video instructor was also very diliegent about highlighting the various ribbon features and showing alternate methods of completing a task. This teaching method may not be for everyone, but I enjoyed the ability to learn at my own pace, without being slowed down by questions that were not relevant to me. It would be nice to have better control over the video streaming in order to skip over/ahead on topics that are familiar to the user.
Reviewed by 2012
the instructor was very knowledgeable, and most importantly patient.
Reviewed by 2012
Found that the advance training was where my level was at already on most items (wishing there was a super advanced training). Found the ‘instructor’ not to be conversant on the program I was being trained on (probably the same level as I was) which was frustrating. He did ask other personnel which did have more knowledge but did not give me a clear answer (said it was part of the limits of the program and what I was looking for was very customized, duh this is why I took the advanced) He was willing to go over the ideas of tables and relationships with me which was not covered in the course, which I was thankful for. The course did delivered though what it had said it would and it was good to get reinforcement on what I had learned on my own, that I was on the right track.
Reviewed by 2012
The course was really useful for me.
Reviewed by 2012
over all it is a good experience and I learnt something out of it.
Reviewed by 2012
Course content was not as comprehensive as I'd hoped. Would have liked more indepth lessons about macros.
Reviewed by 2012
It would be great to separate two different session for the topic. It was usufull and meantime it was too much information.
Reviewed by 2012
Hi, There was one problem with the flow. I'm not completely sure as to how best to describe it but basically, it didn't flow from one module to the next. Specifically, if I was in a particular module (say the introduction or first sub-module) and it completed, I was not automatically taken to the next sub-module within the overall module (a module being a section of the course). Feel free to give me a call to discuss at 416-686-3141.
Reviewed by 2012
The first hour of the course was difficult due to the noisy environment. There were 3 separate software platforms being mentored by 2 instructors simultaneously. As each required unique start up instructions, it was very difficult to concentrate on the video teaching for my session in spite of the headphones as there was a significant amount of background noise. I suggest that future sessions that are mentored rather than led be done as dedicated sessions (i.e. only 1 software platform being taught at a time) to minimize the impact of this situation. Additionally, the 2 instructors had side conversations that had nothing to do with teaching the sessions and needed to be asked not to do this as I found it was hindering my ability to listen to the video lesson. Unwilling to crank the volume on the headset, I could hear them clearly over the top of the lesson I was listening to.
Reviewed by 2012
Everyone was extremely laid back, kind and courteous. I felt very comfortable and no matter who you were in contact with, all employees were approachable.
Reviewed by 2012
While the instructor had a basic understanding of Project 2010, he did not have "advanced" knowledge which was the level of the course. He had not really used the software in "real life" so didn't have any context. Whenever I had questions, he looked for answers from microsoft.com (I could have done the same). I was hoping the instructor would provided added knowledge to what I was learning from the videos.
Reviewed by 2012
Fantastic and very relevant. The instructor was very pleasant and helpful.
Reviewed by 2012
Too many mistakes made in the videos, this made it confusing about what to follow and what to avoid. Seminar presenter got off-topic too much which made me pressed for time.
Reviewed by 2011
There really is not enough time in one day to do all the exersizes in the training manual, watch all the videos, take the quizzes, and discuss specifc issues with the instructor. I would suggest improving the video intruction to actual take you through some of the exersizes rather than leaving you to do it on your own, because you really only learn by doing.
Reviewed by 2011
Thought the directions in the book exercises exercises could be written a little clearer.
Reviewed by 2011
My second course with TekSource and it's always an enjoyable experience. It's a nice clean office environment close to the subway. And the staff is excellent and helpful.
Reviewed by 2011
Not instructor led hence one star rating
Reviewed by 2011
The only somewhat critical comment I have is that it can be difficult to concentrate when the mentor is explaining to another student. In a small classroom setting, I guess that is just a reality of mentor-assisted training.
Reviewed by 2011
Steve Meggenson understand French. He helped me a lot with my documents from work. Now I know how to use Access for my work. I should take this course 5 years ago! But, it's not too late! I want to take the monitored or coach course with Steve again because he can read and understand french!
Reviewed by 2011
I wish that there had been more examples and more exercises for pivot tables and vlook up. They are very valuable tools.
Reviewed by 2011
Very positive experience.
Reviewed by 2011
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