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Participants will learn to define the key performance requirements of any work assignment in clear, behavioural terms, and turn these into an 'agenda' to guide communication.


 
Course Outline
Everyone has experienced delegation failure. In most cases there are two obvious victims - the person doing the assignment and the manager or supervisor who gave it to them. The real problem, however, is the resulting cost to the organization of lost productivity, sagging morale, and the all-too-familiar blame game. The good news, though, is that research has also identified a process and a set of skills that any supervisor can learn thatwill virtually guarantee effective delegation. This process and skill-set is at the heart of this workshop. Participants will learn a simple, practical approach to delegating work to others that "gets things done right the first time." Participants will learn to define the key performance requirements of any work assignment in clear, behavioural terms, and turn these into an 'agenda' to guide communication. They will also learn how to select the right performer for an assignment, and to communicate effectively with them, leading to clear understanding, genuine commitment and successful completion of even complex assignments. Finally, participants will learn how to use an After Action Review to capture important insights from everyone involved in the completion of an assignment - an important step in continuing to build capacity in a working group.
Prerequisites & Certificates
Pre-Requisites

Certificates offered

Certificate of Completion


Cancellation Policy
Participants who withdraw or fail to find a substitute less than 5 business days before the start of their course will be charged a fee based on the workshop duration as follows:
- $50 --- half-day workshop
- $100 --- one-day workshop
- $150 --- two-day workshop
Participants may withdraw or transfer to a different workshop 5 business days or more before the start of the workshop at no penalty. Individuals must notify the Centre for Continuing Education in writing to withdraw from a workshop.
Substitutions for a paid registration are welcome at anytime. The Centre for Continuing Education reserves the right to substitute qualified instructors due to unforeseen circumstances

Map & Reviews
McMaster University CCE
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For a basic introduction to Macros, this was a good session. Perhaps, the handouts could have included a link to a 'bible' of more advanced commands.
Reviewed by 2011
Perfect, exactly what I was expecting/needed.
Reviewed by 2011
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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