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Course rating of 5 Vendor rating of 5

In this highly participative one-day course, you will learn and practice a four-step coaching process.

  • Course Start Date: Feb. 24
  • Location: Toronto (Map)
  • Time: 8:30 am - 4:30 pm (Note on end times)
  • Please Note: End Times are approximate and depend
    on the number or students and pace of the class.
    It is important to allow for the class to run a little bit longer,
    or finish a little sooner, than expected.
  • Duration: 1 day
    08:30 AM - 04:30 PM
  • Delivery Method(s):Instructor Led
  • Mentored training is a revolutionary training method
    that provides you with the quality training that
    you have come to expect, and combines it with
    flexible learning and a self paced environment.
    For more information click here.
  • Seats Available: YES
  • Category:Coaching Skills Training

Course Outline
Coaching has emerged as an essential skill in today's business world. Applying a coaching mindset and skills will help you to become more effective and creative as a leader and contributor in your organization. And it will enable the people you coach to do the same.

In this highly participative one-day course, you will learn and practice a four-step coaching process. From starting coaching conversations, ensuring skillful dialogue and exploration of coaching topics, to overcoming resistance, you will learn the process, skills, and techniques to effectively coach to a desired outcome. You will actively engage with a real-work scenario throughout the course, practice each of the steps in the coaching process, and plan to apply your approach back on the job.

Who Needs to Attend

Leaders at all levels: vice presidents, directors, managers, supervisors, team leaders, peer coaches, project
managers and anyone who wants to be more effective and creative as a leader and contributor

Benefits for the Coach
  • Better understand the reality of the people you coach
  • Build trust and mutual respect
  • Open up new possibilities
  • Gain commitment to desired future
  • Enhance communication skills
  • Increase confidence in the ability to coach
Benefits for the Individual Being Coached
  • Explore issues in collaborative and creative ways
  • Discover new possibilities
  • Create opportunity for open and honest conversations
  • Experience increased personal and organizational support
  • Provide opportunities to stretch capabilities
  • Enhance personal commitment to responsibilities
Benefits for the Organization
  • Increase engagement of employees
  • Create a culture of coaching
  • Reduce employee turnover
What You'll Learn
  • Understand your coaching capabilities through a coaching assessment
  • What coaching is and is not
  • Apply and practice the four-step Coaching Process (Initiate, Clarify, Explore, Act) in a real work situation
  • Create an environment of mutual respect and trust
  • Use questioning techniques to better identify the coaching topic
  • Gain commitment from employees on the coaching topic
  • Actively listen to solicit information and increase employee comfort
  • Engage in non-judgmental questions with employees to open up new possibilities
  • Check and challenge your / your employees' assumptions to overcome barriers and blind spots
  • Promote brainstorming to discover alternatives, new frames of reference, and ways forward
  • Reframe problems to overcome old frames of reference and limiting beliefs
  • Select alternatives for the way forward
  • Overcome resistance to new ideas and stretch personal capabilities
  • Contract a mutual agreement of accountability for the way forward
  • Follow up effectively on progress toward the desired future
  • Apply this practical learning in the workplace immediately
  • Seek feedback on coaching skills

Prerequisites & Certificates

Certificates offered


Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Map & Reviews
Global Knowledge
[ View Provider's Profile ]

Global Knowledge Toronto Bloor EAST
2 Bloor Street EAST
31st Floor

Toronto, ON
Canada   M4W 1A8

Attending sessions provided by GlobalKnowledge has been useful and career enhasing. The Coach, Coach, Coach instructor was EXCELLENT and provided addional, relevant information during session with supporting handouts.
Reviewed by 2012
24-February-2017 $995 Register for this course

Registration is fast, and will take approximately 3 minutes. There is no membership fee.
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This course currently does not have any dates other than this one scheduled. Please call 1-877-313-8881 to enquire about future dates.

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