- Microsoft Solutions Framework Essentials Training
- 50237A: Microsoft Operations Framework 4.0 Foundation Certification Course (MS Certification)
This course covers the foundations of MOF and the IT Service Management Lifecycle. The MOF practical guidance goes beyond theory to help users establish and implement reliable, cost-effective IT services, practices and activities.
- Course Outline
Microsoft Operations Framework (MOF) 4.0 is a best practices framework designed to help IT organizations better serve their customers and users. MOF 4.0 builds off of previous versions and can be implemented independently or with other frameworks, such as ITIL and CobiT. This course covers the foundations of MOF and the IT Service Management Lifecycle.
MOF consists of sixteen Service Management Functions (SMFs) that reside in three lifecycle phases, Plan, Deliver, Operate, and an encompassing Manage Layer. MOF is designed to allow an IT organization to implement in bits and pieces or as a carefully orchestrated program. The MOF practical guidance goes beyond theory to help users establish and implement reliable, cost-effective IT services, practices and activities. The knowledge gained in this MOF course applies to all organizations, regardless of the platforms or applications in use, and provides professionals with access to valuable content, templates and job aids.
MOF Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting, and operating IT services within their organizations. Business professionals that interface regularly with IT personnel may also be interested.
Course Completion Skills
* Understand MOF's three lifecycle phases, manage layer and the sixteen service management functions (SMFs) within the architecture.
* Comprehend the main goals and objectives of each lifecycle phase (and manage layer) and the service management functions (SMFs) that live within each.
* Be aware of key MOF definitions and terms.
* Understand how to integrate the MOF IT Service Management Framework into their own organization.
* Be prepared to take the MOF Foundation Certificate examination.
Module 1 MOF Overview
Introduction to the key elements that make up the Microsoft Operations Framework and its approach to IT Service Management.
Lesson 1: Operational Issues and Stable Services
Lesson 2: Introduction to MOF
Lesson 3: Introduction to the MOF IT Service Lifecycle
Module 2 Manager Layer
This layer is utilized by all the phases of the lifecycle, serving as a foundation and set of building blocks for each of the lifecycle phases.
Lesson 1: Introduction to the MOF Manage Layer
Lesson 2: Governance, Risk, and Compliance
Lesson 3: Change and Configuration
Module 3 Plan Phase
This phase focuses on the key elements and Service Management Functions (SMFs) required for successful planning of new or changed IT Services.
Lesson 1:Â Introduction to the MOF Plan Phase
Lesson 2: Â Business/IT Alignment SMF
Lesson 3:Â Reliability SMF
Lesson 4:Â Policy SMF
Lesson 5:Â Financial Management SMF
Lesson 6:Â Integrating the Plan Phase with Manage Layer SMFs
Module 4 Deliver Phase
This phase focuses on the key elements and Service Management Functions (SMFs) required for successful introduction of new or changed IT Services into the live environment.
Lesson 1:Â Introduction to the Deliver Phase
Lesson 2:Â Envision SMF
Lesson 3:Â Project Planning SMF
Lesson 4:Â Build SMF
Lesson 5:Â Stabilize SMF
Lesson 6:Â Deploy SMF
Lesson 7:Â Integrating the Deliver Phase with Manage Layer SMFs
Module 5 Operate Phase
This phase focuses on the key elements and Service Management Functions (SMFs) required for ongoing management of live IT Services.
Lesson 1:Â Introduction to the MOF Operate Phase
Lesson 2:Â Operations SMF
Lesson 3:Â Service Monitoring and Control SMF
Lesson 4:Â Customer Server SMF
Lesson 5:Â Problem Management SMF
Lesson 6:Â Integrating the Operate Phase with Manage Layer SMFs
Module 6 Summary
This module focuses on reviewing the key elements of the Service Management Functions (SMFs) talked about in the course.
Lesson 1:Â Review of the Manage Layer
Lesson 2:Â Review of the Plan Phase
Lesson 3:Â Review of the Deliver Phase
Lesson 4:Â Review of the Operate Phase
- Prerequisites & Certificates
There are no prerequisites for this course, but knowledge of ITIL is helpful.
Certificate of Completion
- Cancellation Policy
ctc TrainCanada - We Never Cancel*:
We are unique in the corporate training field in that we do not cancel desktop applications courses due to low enrollment. When there are less than 3 students, ctc TrainCanada will personalize the class (students then receive more time with the instructor to address their individual needs allowing the student to complete the full course in less time) or connect the student remotely to a class at one of our other branches via TrainLive remote classroom instruction. *Microsoft Certified Courses and other technical courses require a minimum enrollment of three students. Business Skills courses require multiple students in order to run due to the interactive nature of the training. Selected Desktop Applications courses may require a minimum enrollment of two students to run. ctc TrainCanada® reserves the right to deliver Microsoft Certified and other technical courses via TrainLive remote classroom instruction in order to guarantee the course to run.
ctc TrainCanada Cancellation policy:
You may cancel or reschedule this registration in writing with no penalty with a minimum of 10 business days' notice prior to the first day of the course. Full payment is required if you cancel or reschedule this registration within 10 business days prior to the first day of the course. However, substitutions are welcome. If you do need to cancel or reschedule a publicly scheduled course within the 10 day non-cancellation period (not a client dedicated course), payment is to be made and a training voucher for a public course will be issued to you. This allows you to attend a future date for the same course at no charge (subject to availability).
No-shows will not be issued a training voucher.
Complimentary Service: We offer all our students coffee, tea, juice or pop, muffins or pastries in the morning and cookies baked in our own oven each afternoon.
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