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In just two days, this seminar offers insights into your communication style and those of others while providing you with skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.


 
Course Outline

Adapt your communication style to any situation.

 

In just twodays, this seminar offers insights into your communication style and those ofothers while providing you with skills to clearly and effectively receive andtransmit information, ideas, thoughts, feelings and needs. Learn how to chooseand use the most appropriate words and emotional tone for every businesssituation.

 

HOW YOU WILL BENEFIT

  • Strengthen your professional effectiveness with active listening and questioning skills
  • Gain cooperation and respect by promoting and modelling tolerance and politically correct attitudes
  • Break through communication gridlock and use diplomacy and tact to expand your communication network
  • Turn communication conflicts into opportunities for cooperation and growth

YOU WILL LEARN

  • To differentiate the fine line between understanding and agreeing
  • Listening skills to gather valuable information without feeling prejudice, judgment or the need to defend your position
  • How to deliver bad or controversial news without inflaming the emotions of others
  • Tips on building confidence, credibility and polish when interacting with others
  • The value of communicating sincerity with every message and avoiding the traps of assumed intimacy, sweet-talking and fake knowledge
  • Awareness of stepping outside your comfort zone and how to step beyond it
  • The impact of tonality in conveying your message

 

WHO SHOULD ATTEND

  • All business professionals who want to advance their credibility and confidence with diplomatic methods of communication

Prerequisites & Certificates
Pre-Requisites

None

Certificates offered

Certificate of Participation


Cancellation Policy
Unless stated otherwise on your confirmation all sales are final, cancellations more than 72 hours in advance will receive a credit to be used towards a future training class. Cancellations within 72 hours result in a loss of registration fee.

Map & Reviews
Last Minute Training
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Reviews
 

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Here are some reviews of the training vendor.
Could have used some more breaks. Other than that she was an excellent trainer and was very helpful on helping us with our Sharepoint developement. The trainer conducted the training in our office so that section should be N/A
Reviewed by 2016
Donna's knowledge on MS project is amazing! She was very very helpful.
Reviewed by 2016
The facility and start time were our fault (terrible, but I can't put that as it should not reflect on the vendor!) - incredibly, they offered to host us for the second course. The instructor (contract employee for GK) was hilarious, incredibly knowledgeable and quickly showed tips and tricks that were previously unknown to the students. It did not fit the original request, but was completely valuable. There were no handouts, but we didn't need them for what we were doing.
Reviewed by 2016
Training Provider has a great personality with a vast knowledge and experience and could be recommended to any business seeking ways of staff development.
Reviewed by 2016
This course was fabulous - and the instructor was both professional and interesting, she presented really well!
Reviewed by 2015
The trainer was fabulous. I quite enjoyed my time with her thank you so much!
Reviewed by 2015
Just wondering about accessibility for the building-is there an elevator?
Reviewed by 2015
Excellent course. Instructor able to tailor content to my requirements which made it more relevant. Good pace and content. Instructor had deep knowledge of the subject and provided me with several different tools to use in my job.
Reviewed by 2014
Enjoyed this class a lot - Jennifer was very approachable and gave excellent, practical examples that helped bring the lessons to life.
Reviewed by 2014
I am so suprised i was the only one student so there's a lot of opportunity to learn because the instructor is concentrated on you.
Reviewed by 2014
excellent Trainer - extremely knowledgeable.
Reviewed by 2014
My big issue was the location. Not a nice part of the Danforth. Also need hand soap in ladies washroom (was only dish soap).
Reviewed by 2014
The general course content were great and the Instrauctr Inam made understanding it easy
Reviewed by 2014
The course maybe could have more hands on training exercises. For example maybe watch a meeting in progress and have the participants take minutes of the video. As a group they would discuss that content would be included in the minutes.
Reviewed by 2014
It was just the instructor and I and that was awesome as we could be as specific as I wanted to me for my needs.
Reviewed by 2014
I found it extreamly helful. Thx
Reviewed by 2014
Facility marks are N/A (not applicable): Training was at our site, and that was VERY convinient.
Reviewed by 2014
Facility marks are not relevant since the training was done at the site of Taro Pharmaceuticals Inc.
Reviewed by 2014
Facility is clean but room is cold that is why I scored it low.
Reviewed by 2014
The course was perfect for my needs. I will definately make use of the information I learned. I appreciated the courteous and very helpful communications I had prior to the course as well.
Reviewed by 2013
Overall the course is useful however the course outline needs to be more structured in my opinion. The instructor should also be a little bit more knowledgeable in regards to specifics about MS Project as there is a very high level of experience with the software expected of them.
Reviewed by 2013
Keep it up !
Reviewed by 2012
It was GREAT ! Gordon is a good presenter with a lot of experience and knowledge.
Reviewed by 2012
We would have liked if the course covered Outlook as well as the other Office programs. In our first 2 online classes, there were problems with the audio and the teacher would sometimes cut out, or fast forward, and she could barely hear us at all so all quesitons had to be typed in the chat.
Reviewed by 2011
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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