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This workshop teaches messaging specialists to monitor & troubleshoot an Exchange Server 2007 messaging system. Learn how to correlate client & server issues & resolve those issues; how to monitor systems & create reports from the monitoring data.


 
Course Outline
This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Audience Profile The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.

After completing this workshop, students will be able to:
  • Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.
  • Monitor and troubleshoot client performance and connectivity.
  • Identify and resolve issues related to access of resources and messages.
  • Monitor and troubleshoot mail flow.
  • Monitor and troubleshoot Mailbox servers.
  • Monitor and troubleshoot external and additional services.
  • Identify trends in a messaging system.



Workshop Outline Session 1: Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.
Lessons
  • Overview
  • Introduction to Microsoft Operations Manager
  • Introduction to Troubleshooting Exchange Server 2007
  • Demonstration: Using MOM to Monitor Exchange Servers
Lab : Introduction to Exchange Server Monitoring and Troubleshooting
  • Developing a Monitoring and Troubleshooting Process
After completing this unit, students will be able to:
  • Describe how this unit provides the basis for the information to be presented in the other units in the workshop
  • Describe what MOM is.
  • Provide an example of efficient troubleshooting logic for Exchange Server 2007.
  • Explain how to monitor Exchange Servers using MOM.
Session 2: Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity After completing this unit, students will be able monitor and troubleshoot mail flow.
Lessons
  • Overview
  • Tools for Monitoring Client Performance and Connectivity
  • Process for Troubleshooting MAPI Clients
  • Process for Troubleshooting Client Access Server Clients
Lab : Monitoring and Troubleshooting Client Performance and Connectivity
  • Monitoring Client Connectivity
  • Troubleshooting AutoDiscover Issues
  • Troubleshooting a Client Access Server Issue
After completing this unit, students will be able to:
  • Identify tools for monitoring client performance and connectivity.
  • Describe the process for troubleshooting MAPI clients.
  • Describe the process for troubleshooting Client Access server clients.
  • Configure Microsoft Operations Manager (MOM) to monitor client connectivity issues.
  • Identify the cause for an Autodiscover issue and resolve the issue.
  • Identify the cause for a remote client connectivity issue and resolve the issue.
Session 3: Unit 3: Troubleshooting Access to Resources and Messages After completing this unit, students will be able to troubleshoot access to resources and messages.
Lessons
  • Overview
  • How Public Folder Access Works
  • How Calendaring Works
  • Process for Troubleshooting Client Access Server Issues
Lab : Troubleshooting Access to Messaging Contents
  • Troubleshooting a Public Folder Access Issue
  • Troubleshooting a Calendaring Issue
  • Troubleshooting an Outlook Web Access Issue
After completing this unit, students will be able to:
  • Describe how public folder access works.
  • Describe how calendaring works.
  • Explain the process for troubleshooting client access server issues.
Session 4: Unit 4: Monitoring and Troubleshooting Mail Flow After completing this unit, students will be able to monitor and troubleshoot mail flow.
Lessons
  • Overview
  • Discussion: Tools for Monitoring Mail Flow
  • Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
  • Process for Troubleshooting Internal Mail Flow
  • Process for Troubleshooting External Mail Flow
Lab : Monitoring and Troubleshooting Mail Flow
  • Configuring MOM to Monitor Message Flow
  • Troubleshooting Internet E-Mail Delivery
  • Troubleshooting Spam Filtering
  • Troubleshooting Outbound Internet E-mail Delivery
After completing this unit, students will be able to:
  • Identify tools for monitoring mail flow.
  • Describe how to troubleshoot message transport using Exchange Server 2007 tools.
  • Describe the process for troubleshooting internal mail flow.
  • Describe the process for troubleshooting external mail flow.
  • Configure Microsoft Operations Manager (MOM) to monitor message flow.
  • Identify and resolve the reason that messages are not being delivered to and from the Internet.
  • Identify and resolve the cause for spam filters blocking messages.
Session 5: Unit 5: Monitoring and Troubleshooting Mailbox Servers After completing this unit, students will be able to monitor and troubleshoot mailbox servers.
Lessons

  • Overview
  • Tools for Monitoring and Troubleshooting Mailbox Servers
  • Process for Troubleshooting Mailbox Servers
  • Demonstration: Troubleshooting Mailbox Server Performance Issues
Lab : Monitoring and Troubleshooting Mailbox Servers
  • Configuring the monitoring of Mailbox servers
  • Troubleshooting a Mailbox Logon Issue
  • Troubleshooting a Hard Disk Failure
  • Troubleshooting a Mailbox Database Mounting Issue
After completing this unit, students will be able to:
  • Identify the tools for monitoring Exchange Mailbox servers.
  • Implement a process for troubleshooting Exchange Mailbox servers.
  • Describe the guidelines for resolving performance issues for Exchange Server roles.
  • Configure Microsoft Operations Manager (MOM) to monitor Mailbox servers.
  • Identify the cause for users not being able to log on to their mailboxes and resolve the issue.
  • Identify the reasons why a mailbox store cannot be mounted and resolve the issue.
  • Identify the reasons why a user cannot access a message and resolve the issue.
Session 6: Unit 6: Monitoring and Troubleshooting External and Additional Services After completing this unit, students will be able to monitor and troubleshoot external and additional services.
Lessons
  • Overview
  • Discussion: External and Additional Services Required by Exchange Server 2007
  • External Services Required for Unified Messaging in Exchange Server 2007
  • Monitoring External Services with MOM 2005
Lab : Monitoring and Troubleshooting External and Additional Services
  • Configuring the Monitoring of External Services
  • Troubleshooting an External Services Dependency for Exchange Server 2007
  • Discussion: Impact of External and Additional Services on Exchange Environments
After completing this unit, students will be able to:
  • Identify external and additional services that Exchange Server 2007 requires.
  • Identify external services required for Unified Messaging in Exchange Server 2007.
  • Identify the MOM 2005 tools for monitoring external services.
  • Configure monitoring for external services required for Exchange Server 2007.
  • Identify why Exchange Server 2007 services failed to start and resolve the issue.
  • Troubleshoot scenarios in which the failure of external services results in Exchange Server 2007 failures.
Session 7: Unit 7: Identifying Trends in a Messaging System After completing this unit, students will be able to identify and address trends in a messaging system.
Lessons
  • Overview
  • Tools for Identifying Trends in a Messaging System
  • Exchange Server 2007 Management Pack MOM Reports
  • Discussion: Information Required to Identify and Resolve Trends
Lab : Identifying Trends in a Messaging System
  • Evaluating Messaging Reports
  • Recommending Configuration Changes
After completing this unit, students will be able to:
  • Describe tools for identifying trends in a messaging system.
  • Describe the monitoring reports available with the Exchange Server 2007 Management Pack.
  • Apply considerations for identifying and addressing trends.
  • Analyze monitoring reports to identify trends.
  • Create proposals for addressing identified trends.

This course will help the student prepare for the following Microsoft Certified Professional exam:
Exam Exam 70-236: Implementing: Troubleshooting
Exam and Maintaining a MS Exchange Server 2007 Infrastructure
Prerequisites & Certificates
Pre-Requisites

This workshop requires that students meet the following prerequisites: * Fundamental knowledge of network technologies including DNS and firewall technologies. * Experience administering Exchange Server 2007. * Experience with the Windows Server 2003 operating system. * Experience with Active Directory directory service in Windows Server 2003. * Experience with managing backup and restore on Windows Servers. * Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator. * Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Certificates offered


Cancellation Policy
Cancellations or postponements received more than ten business days prior to the first day of the course, will be subject to a 15% administration fee, and course ware fees where applicable. The cost of the course is payable, in full, for any cancellations or postponements received within ten business days, or less, prior to the first day of the course.

Map & Reviews
TekSource Corporate Learning
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Here are some reviews of the training vendor.
A quick note to say thanks very much for the information I garnered at the course. The training was very informative and practical; the handout material contains a lot of information that will be helpful in future.
Reviewed by 2014
I found the course to be useful and easy to follow. Would use their service again.
Reviewed by 2014
I really enjoyed this training session, I found it incredible helpful for our needs of customizing our CRM. The instructor was good
Reviewed by 2013
By choice, and as I didn't want to disturb the man next to me, I didn't ask to many questions of the instructor. I realize that taking the same course at the same time would have been ideal, but I understand why we were put in the same space. I had a few computer glitches which shuffled the course material around a bit which I eventually found a work around for. A lot of material for one day and I did find myself paying attention to the clock to make sure I finished at a reasonable time.
Reviewed by 2012
very well organized and flexible. Helped me with my specific needs. Steve was very helpful.
Reviewed by 2012
I thought that the course content was excellent, it covered a wide variety of new features in 2010 at a sufficeint level of detail. The video instructor was also very diliegent about highlighting the various ribbon features and showing alternate methods of completing a task. This teaching method may not be for everyone, but I enjoyed the ability to learn at my own pace, without being slowed down by questions that were not relevant to me. It would be nice to have better control over the video streaming in order to skip over/ahead on topics that are familiar to the user.
Reviewed by 2012
the instructor was very knowledgeable, and most importantly patient.
Reviewed by 2012
Found that the advance training was where my level was at already on most items (wishing there was a super advanced training). Found the ‘instructor’ not to be conversant on the program I was being trained on (probably the same level as I was) which was frustrating. He did ask other personnel which did have more knowledge but did not give me a clear answer (said it was part of the limits of the program and what I was looking for was very customized, duh this is why I took the advanced) He was willing to go over the ideas of tables and relationships with me which was not covered in the course, which I was thankful for. The course did delivered though what it had said it would and it was good to get reinforcement on what I had learned on my own, that I was on the right track.
Reviewed by 2012
The course was really useful for me.
Reviewed by 2012
over all it is a good experience and I learnt something out of it.
Reviewed by 2012
Course content was not as comprehensive as I'd hoped. Would have liked more indepth lessons about macros.
Reviewed by 2012
It would be great to separate two different session for the topic. It was usufull and meantime it was too much information.
Reviewed by 2012
Hi, There was one problem with the flow. I'm not completely sure as to how best to describe it but basically, it didn't flow from one module to the next. Specifically, if I was in a particular module (say the introduction or first sub-module) and it completed, I was not automatically taken to the next sub-module within the overall module (a module being a section of the course). Feel free to give me a call to discuss at 416-686-3141.
Reviewed by 2012
The first hour of the course was difficult due to the noisy environment. There were 3 separate software platforms being mentored by 2 instructors simultaneously. As each required unique start up instructions, it was very difficult to concentrate on the video teaching for my session in spite of the headphones as there was a significant amount of background noise. I suggest that future sessions that are mentored rather than led be done as dedicated sessions (i.e. only 1 software platform being taught at a time) to minimize the impact of this situation. Additionally, the 2 instructors had side conversations that had nothing to do with teaching the sessions and needed to be asked not to do this as I found it was hindering my ability to listen to the video lesson. Unwilling to crank the volume on the headset, I could hear them clearly over the top of the lesson I was listening to.
Reviewed by 2012
Everyone was extremely laid back, kind and courteous. I felt very comfortable and no matter who you were in contact with, all employees were approachable.
Reviewed by 2012
While the instructor had a basic understanding of Project 2010, he did not have "advanced" knowledge which was the level of the course. He had not really used the software in "real life" so didn't have any context. Whenever I had questions, he looked for answers from microsoft.com (I could have done the same). I was hoping the instructor would provided added knowledge to what I was learning from the videos.
Reviewed by 2012
Fantastic and very relevant. The instructor was very pleasant and helpful.
Reviewed by 2012
Too many mistakes made in the videos, this made it confusing about what to follow and what to avoid. Seminar presenter got off-topic too much which made me pressed for time.
Reviewed by 2011
There really is not enough time in one day to do all the exersizes in the training manual, watch all the videos, take the quizzes, and discuss specifc issues with the instructor. I would suggest improving the video intruction to actual take you through some of the exersizes rather than leaving you to do it on your own, because you really only learn by doing.
Reviewed by 2011
Thought the directions in the book exercises exercises could be written a little clearer.
Reviewed by 2011
My second course with TekSource and it's always an enjoyable experience. It's a nice clean office environment close to the subway. And the staff is excellent and helpful.
Reviewed by 2011
Not instructor led hence one star rating
Reviewed by 2011
The only somewhat critical comment I have is that it can be difficult to concentrate when the mentor is explaining to another student. In a small classroom setting, I guess that is just a reality of mentor-assisted training.
Reviewed by 2011
Steve Meggenson understand French. He helped me a lot with my documents from work. Now I know how to use Access for my work. I should take this course 5 years ago! But, it's not too late! I want to take the monitored or coach course with Steve again because he can read and understand french!
Reviewed by 2011
I wish that there had been more examples and more exercises for pivot tables and vlook up. They are very valuable tools.
Reviewed by 2011
Very positive experience.
Reviewed by 2011
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