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This course provides content on troubleshooting and escalating or repairing problems with Windows desktop operating systems by reacting to incident requests from end users. Microsoft Certification exams


 
Course Outline
Course Outline

Module 1: Introduction to Supporting Users Running Applications on Windows XP
After completing this module, students will be able to explain how to use troubleshooting guidelines and tools to support users running applications on Windows desktops.

Lessons
Overview of Desktop Application Support
The Windows System Architecture and Desktop Application Support
Troubleshooting Application Installation Issues
After completing this module, students will be able to:
Describe the role of the DST in application support and the tools available for troubleshooting applications.
Explain the importance of the Windows system architecture as it relates to troubleshooting applications running on Windows XP.
Troubleshoot application installation issues.

Module 2: Troubleshooting Desktop Application Support Issues
After completing this module, students will be able to troubleshoot application compatibility issues and security issues related to applications on client computers that run Windows XP.

Lessons
Troubleshooting Win32 applications
Troubleshooting security issues related to applications
Troubleshooting application compatibility issues
Troubleshooting MS-DOS-based and Win16 applications
Lab : Troubleshooting Desktop Application Support Issues
Troubleshoot a non-responsive application.
Troubleshoot security issues related to applications.
After completing this module, students will be able to:
Troubleshoot Win32 applications.
Troubleshoot security issues related to applications.
Troubleshoot application compatibility issues.
Troubleshoot MS-DOS-based and Win16 applications.

Module 3: Troubleshooting Issues Related to Internet Explorer
After completing this module, students will be able to support Microsoft Internet Explorer.

Lessons
Configuring and Troubleshooting General Settings
Configuring and Troubleshooting Security and Privacy Settings
Configuring and Troubleshooting Content Settings
Configuring and Troubleshooting Connectivity Settings
Configuring and Troubleshooting Program Settings
Customizing Internet Explorer
Lab : Troubleshooting Issues Related to Internet Explorer
Troubleshoot Internet Explorer issues related to general settings.
Troubleshoot Internet Explorer issues related to security settings.
Troubleshoot Internet Explorer issues related to connectivity settings.
Troubleshoot Internet Explorer issues related to advanced settings.
Customize Internet Explorer.
After completing this module, students will be able to:
Configure and troubleshoot general settings.
Configure and troubleshoot security and privacy settings.
Configure and troubleshoot content settings.
Configure and troubleshoot connectivity settings.
Configure and troubleshoot program and advanced settings.
Customize Internet Explorer.

Module 4: Troubleshooting Issues Related to Outlook
After completing this module, students will be able to troubleshoot issues related Outlook.

Lessons
Configuring Outlook to Use Exchange Server
Configuring Outlook Data
Configuring Outlook for Internet E-Mail
Troubleshooting Outlook
Lab : Troubleshoot Issues Related to Outlook
Troubleshoot RPC connections to Exchange Server.
Troubleshoot issues related to managing Outlook data.
Troubleshoot Outlook Internet Mail connectivity.
After completing this module, students will be able to:
Configure Outlook to use Microsoft Exchange Server.
Manage Outlook data.
Configure Outlook for Internet e-mail.
Apply guidelines for troubleshooting Outlook.

Module 5: Troubleshooting Issues Related to Office
After completing this module, students will be able to support Microsoft Office.

Lessons
Configuring and Troubleshooting an Office Installation
Configuring Office Security
Configuring Office Recoverability
Configuring Office Language Features
Lab : Configuring Issues Related to Office
Repair a damaged Office installation.
Enable document recovery.
Use Shadow Copy to recover previous versions of documents.
After completing this module, students will be able to support Microsoft Office.
Specifically, students will be able to:
Configure and troubleshoot an Office installation.
Configure Office security.
Configure Office recoverability.
Configure Office language features.

Module 6: Troubleshooting Issues Related to Outlook Express
After completing this module, students will be able to support Microsoft Outlook Express.

Lessons
Configuring Outlook Express for E-Mail
Importing and Exporting Outlook Express Data
Configuring Outlook Express for Newsgroups
Lab : Troubleshooting Issues Related to Outlook Express
Configure Outlook Express for e-mail.
Troubleshoot issues related to Outlook Express data.
Configure Outlook Express for newsgroups.
After completing this module, students will be able to support Microsoft Office.
Specifically, students will be able to:
Configure Outlook Express for e-mail.
Import and export Outlook Express data.

About our GUARANTEED TO RUN courses With (R)Evolution, TekSource is transforming the way IT professionals receive training. Our courses are led by Certified Instructors and supported by online course mentors. Course content is delivered through expert video modules and interactive features, in tandem with virtual lab exercises and progress quizzes. When you take training with TekSource, you get a comprehensive training solution that incorporates the following value add components into one “revolutionary” offering:>

Pre-class Facilitation
We start the learning process well before you arrive at our door with lots of communication and information. Our instructors, coordinators and facilitators will ensure that when course participants arrive, they will have all the tools they need to be successful and students will have already started to learn

In our Facility with Certified instructors
With (R)Evolution, each course is supported by a certified instructor who facilitates, coaches and mentors the students through the learning process - their only job is to ensure our students’ success. Students attend class in one day increments (which can be non-consecutive days for multi-day courses).
    * Since the course content is provided by the expert video modules, the in-class instructor can devote 100% of their time to individual instruction and guidance.
    * Our exclusive consultative learning approach ensures that the needs of each student are assessed and support during and subsequent to the course is tailored to them.

Expert Video Modules
(R)Evolution guarantees consistent, high quality instruction, and uniform delivery of the course material mapped to official vendor course curriculum with no missed topics.
    * Content is delivered by World Class Experts and Certified Trainers and it has been edited and produced so that students are presented the best possible delivery of the course material.
    * Self Scheduled progress matches the learning speed of each student – it allows for instant review, and results in improved retention.

Interactive Content
Throughout the Learning experience, instruction is reinforced with practical exercises, lab exercises completed in live lab environments and progress checks that give immediate feedback to the student regarding their progress.
    * Keeps students engaged, on track and in line with their objectives
    * Provides instant feedback, real time results and acts as a measure for the instructor to provide further mentorship

Online Mentoring and Support
The online mentoring support that is included with (R)Evolution starts when the student enters the classroom and continues for 6 months. As both a 3rd training resource in the classroom and as a valuable support service that is available 24/7, students have yet another mechanism to support their learning.
    * Reinforces learning and acts as a support during the classroom session
    * Assistance applying course concepts
    * Access to our facility and ability to re-take some or all of the training is absolute assurance that required learning is received.
Prerequisites & Certificates
Pre-Requisites

Before attending this course, students must have: Attended Course 2261: Supporting Users Running Microsoft Windows Desktop Operating Systems Experience using Microsoft Office as a general user. Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Certificates offered

Certificate of Completion


Cancellation Policy
Cancellations or postponements received more than ten business days prior to the first day of the course, will be subject to a 15% administration fee, and course ware fees where applicable. The cost of the course is payable, in full, for any cancellations or postponements received within ten business days, or less, prior to the first day of the course.

Map & Reviews
TekSource Corporate Learning
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Here are some reviews of the training vendor.
A quick note to say thanks very much for the information I garnered at the course. The training was very informative and practical; the handout material contains a lot of information that will be helpful in future.
Reviewed by 2014
I found the course to be useful and easy to follow. Would use their service again.
Reviewed by 2014
I really enjoyed this training session, I found it incredible helpful for our needs of customizing our CRM. The instructor was good
Reviewed by 2013
By choice, and as I didn't want to disturb the man next to me, I didn't ask to many questions of the instructor. I realize that taking the same course at the same time would have been ideal, but I understand why we were put in the same space. I had a few computer glitches which shuffled the course material around a bit which I eventually found a work around for. A lot of material for one day and I did find myself paying attention to the clock to make sure I finished at a reasonable time.
Reviewed by 2012
very well organized and flexible. Helped me with my specific needs. Steve was very helpful.
Reviewed by 2012
I thought that the course content was excellent, it covered a wide variety of new features in 2010 at a sufficeint level of detail. The video instructor was also very diliegent about highlighting the various ribbon features and showing alternate methods of completing a task. This teaching method may not be for everyone, but I enjoyed the ability to learn at my own pace, without being slowed down by questions that were not relevant to me. It would be nice to have better control over the video streaming in order to skip over/ahead on topics that are familiar to the user.
Reviewed by 2012
the instructor was very knowledgeable, and most importantly patient.
Reviewed by 2012
Found that the advance training was where my level was at already on most items (wishing there was a super advanced training). Found the ‘instructor’ not to be conversant on the program I was being trained on (probably the same level as I was) which was frustrating. He did ask other personnel which did have more knowledge but did not give me a clear answer (said it was part of the limits of the program and what I was looking for was very customized, duh this is why I took the advanced) He was willing to go over the ideas of tables and relationships with me which was not covered in the course, which I was thankful for. The course did delivered though what it had said it would and it was good to get reinforcement on what I had learned on my own, that I was on the right track.
Reviewed by 2012
The course was really useful for me.
Reviewed by 2012
over all it is a good experience and I learnt something out of it.
Reviewed by 2012
Course content was not as comprehensive as I'd hoped. Would have liked more indepth lessons about macros.
Reviewed by 2012
It would be great to separate two different session for the topic. It was usufull and meantime it was too much information.
Reviewed by 2012
Hi, There was one problem with the flow. I'm not completely sure as to how best to describe it but basically, it didn't flow from one module to the next. Specifically, if I was in a particular module (say the introduction or first sub-module) and it completed, I was not automatically taken to the next sub-module within the overall module (a module being a section of the course). Feel free to give me a call to discuss at 416-686-3141.
Reviewed by 2012
The first hour of the course was difficult due to the noisy environment. There were 3 separate software platforms being mentored by 2 instructors simultaneously. As each required unique start up instructions, it was very difficult to concentrate on the video teaching for my session in spite of the headphones as there was a significant amount of background noise. I suggest that future sessions that are mentored rather than led be done as dedicated sessions (i.e. only 1 software platform being taught at a time) to minimize the impact of this situation. Additionally, the 2 instructors had side conversations that had nothing to do with teaching the sessions and needed to be asked not to do this as I found it was hindering my ability to listen to the video lesson. Unwilling to crank the volume on the headset, I could hear them clearly over the top of the lesson I was listening to.
Reviewed by 2012
Everyone was extremely laid back, kind and courteous. I felt very comfortable and no matter who you were in contact with, all employees were approachable.
Reviewed by 2012
While the instructor had a basic understanding of Project 2010, he did not have "advanced" knowledge which was the level of the course. He had not really used the software in "real life" so didn't have any context. Whenever I had questions, he looked for answers from microsoft.com (I could have done the same). I was hoping the instructor would provided added knowledge to what I was learning from the videos.
Reviewed by 2012
Fantastic and very relevant. The instructor was very pleasant and helpful.
Reviewed by 2012
Too many mistakes made in the videos, this made it confusing about what to follow and what to avoid. Seminar presenter got off-topic too much which made me pressed for time.
Reviewed by 2011
There really is not enough time in one day to do all the exersizes in the training manual, watch all the videos, take the quizzes, and discuss specifc issues with the instructor. I would suggest improving the video intruction to actual take you through some of the exersizes rather than leaving you to do it on your own, because you really only learn by doing.
Reviewed by 2011
Thought the directions in the book exercises exercises could be written a little clearer.
Reviewed by 2011
My second course with TekSource and it's always an enjoyable experience. It's a nice clean office environment close to the subway. And the staff is excellent and helpful.
Reviewed by 2011
Not instructor led hence one star rating
Reviewed by 2011
The only somewhat critical comment I have is that it can be difficult to concentrate when the mentor is explaining to another student. In a small classroom setting, I guess that is just a reality of mentor-assisted training.
Reviewed by 2011
Steve Meggenson understand French. He helped me a lot with my documents from work. Now I know how to use Access for my work. I should take this course 5 years ago! But, it's not too late! I want to take the monitored or coach course with Steve again because he can read and understand french!
Reviewed by 2011
I wish that there had been more examples and more exercises for pivot tables and vlook up. They are very valuable tools.
Reviewed by 2011
Very positive experience.
Reviewed by 2011
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