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This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client


 
Course Outline

About this Course
Elements of this syllabus are subject to change.
This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:
New installations
Single computer migrations
Single computer reinstallations
The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Audience Profile
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

At Course Completion
After completing this course, students will be able to:
•Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop.
•Identify the most appropriate method to support Windows Vista recovery on site.
•Identify the components of the Windows Vista user state and safely backup and restore that data.
•Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer.
•Explain how to troubleshoot Windows Vista application package installations..

Course Outline

Module 1: Windows Vista Desktop Deployment Infrastructure
This module explains the components of a Windows Vista deployment infrastructure that uses the Business desktop Deployment (BDD) 2007 Solutions Accelerator.

Lessons
•Windows Vista Desktop Deployment Infrastructure
•The Components of BDD 2007
•Identifying the Support Scenarios

Lab : Accessing The BDD Tools
•Installing

After completing this module, students will be able to:
•Describe the standard deployment processes supported by BDD 2007.
•Describe the tools available as part of BDD 2007.
•Identify the support scenarios that can be supported using BDD 2007.

Module 2: : Preparing to Apply Desktop Images
This module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.

Lessons
•Preparing the Target Computer
•Backing up the User State

Lab : Preparing to Apply Desktop Images
•Reviewing the User State profile and Completing the User State Checklist
•Running USMT to Back up a User State
•Verifying Successful User State Backup

After completing this module, students will be able to:
•Prepare the Target Computer
•Backup the User State.

Module 3: Supporting Computers with Desktop Images
This module explains how to apply a Windows Vista operating system image to a target computer.

Lessons
•Obtaining the Desktop Image
•Verifying the Desktop Image Application

Lab : Applying Desktop Images
•Booting to the Windows Pre-Installation Environment
•Applying an Image from the Network
•Verifying Desktop Image Deployment

After completing this module, students will be able to:
•Determine the best method to obtain the desktop image and apply a desktop image
•Verify the desktop image application.

Module 4: Installing Applications
After completing this module, the students will be able to describe the steps required to prepare a Windows Vista computer for applications and application installation packages.

Lessons
•Preparation Steps for Installing an Application Package
•Application Package Deployment Methods

Lab : Preparing to Install an Application Package
•Determining User Requirements
•Configuring Group Policy to Install Microsoft Office Professional 2007

After completing this module, students will be able to:
•Identify application deployment methods.
•Create application packages.

Module 5: Restoring and Validating User State
This module explains how to restore and validate user state on a newly deployed Windows Vista desktop image.

Lessons
•Restoring User State
•Verifying User State

Lab : Restoring and Verifying User State
•Running USMT to Restore a User State
•Verifying Successful User State Restore
•Discussion: Helping Users Adjust to the New Environment

After completing this module, students will be able to:
•Restore user state on a newly deployed Windows Vista desktop image.
•Validate user state on a newly deployed Windows Vista desktop image.

Module 6: Troubleshooting Desktop and Application Installations
This module explains how to troubleshoot issues that are affect the operating system deployment and application package installation.

Lessons
•Desktop Installation Troubleshooting
•Application Installation Troubleshooting

Lab : Troubleshooting Application Installation
•Troubleshooting Disk Configurations
•Troubleshooting Deployed Application Settings
•Troubleshooting Application File Type Associations

After completing this module, students will be able to:
•Identify and use desktop installation troubleshooting techniques.
•Identify and use application installation troubleshooting techniques



Prerequisites & Certificates
Pre-Requisites

Before attending this course, students must have: •Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices. •Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership. •Familiarity with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel 2007. •Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share. •Have experience installing applications from media (CD/DVD) •Have experience working from a command window. For example, authoring and editing batch files •Be able to burn or creating boot media. For example, ISO. •Have experience configuring BIOS options. For example, boot order. •Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc.. In addition, it is recommended, but not required, that students have completed: •5115A: Installing and Configuring the Windows Vista Operating System. •5116A: Configuring Windows Vista Mobile Computing and Applications. Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Certificates offered

Certificate of Completion


Cancellation Policy
All registration cancellations made within five (5) working days of the date of the course are billable at 100%. Synesis reserves the right to cancel any public courses due to lack of sufficient participants.
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Here are some reviews of the training vendor.
Very professionally presented. The instructeur really knew his stuff.
Reviewed by 2014
The instructor knew her stuff but we worked on only one lame example. Granted time was the culprit, she could have provided or suggested more exercises to practice later on. The only way to learn a software is to practice the software by doing exercises, that part was really disappointing.
Reviewed by 2014
The course was very well outlined Teacher excellent. I would see the need to add another day.To much material to cover in 2 days. More practice needed.
Reviewed by 2013
Our instructor was fantastic. He did such a grat job and requested him for our next course.
Reviewed by 2013
It was wonderful! I highly recommended it to my co-workers and some of them are actually gonna go! Congratulations! Great experience!
Reviewed by 2013
I really enjoyed taking the Excel Beginners course. The course objective were all met and the teacher was fabulous. I was very much looking forward to taking the Excel Intermediate course as well. I was put into a class where the teacher spent almost 1 hour preparing what he would be teaching. By first break we had learned one new thing and by lunch we had learned almost nothing. I went to the receptionist who was extremely nice and very helpful. She call the director. Another girl and myself transferred out of the class. I was put into the other intermediate Excel class where I was totally lost. They had already covered a lot of the course objectives so I was basically lost from the beginning and it just kept getting worse as the day progressed. The second day I was so lost I spoke with the teacher and told her I would just sit beside another student and watch because I was holding back the whole class asking questions every 2 minutes. The teacher was very nice but it was too late because they had already learned too much the first morning that I had missed because I was enrolled in the other class. I should be refunded for my course. It was a total waste of time and completely frustrating. I paid a lot of money and the first class I was in, the teacher was more interested in speaking about his personal experiences with Excel, instead of teaching the course objectives. We didn't even receive a sheet with the course objectives. I don't think he had any. He was abrasive with other students. There were only four in the class. It was a very unpleasant experience. It was even more unpleasant to be put into another class where I was totally lost. I am not a slow person. I catch on very quickly, but I felt incompetent being put into a class where I had already missed a whole morning and as the day went on I did nothing but panic trying to keep up and understand what the teacher was doing because I had missed so much and was so far behnind.
Reviewed by 2012
The seminar is scheduled over two days with hour long lunches (that go long) and two break (morning and afternoon). With all of that free time, the course still ended quite early each day. This course could definitely be condensed into a four hour morning or afternoon.
Reviewed by 2012
I would DEFINITELY recommend this to my co-workers.
Reviewed by 2011
The classroom was cold
Reviewed by 2011
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