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Provides the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.


 
Course Outline

About this Course
This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.
It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Audience Profile
The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

At Course Completion
After completing this course, students will be able to:
•Plan and apply a troubleshooting methodology for an organization.
•Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
•Identify the most appropriate method to troubleshoot Windows Vista computers.
•Identify Windows Vista tools that can be used to help in the troubleshooting process.
•Identify important maintenance tools that will be used as part of IT operations for their organizations.
•Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

Course Outline

Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.

Lessons
•Overview of a Troubleshooting Methodology
•Overview of Troubleshooting Stages
•Troubleshooting Component Areas

Lab : Preparing for Remote Troubleshooting
•Obtaining Information Remotely from Windows Vista
•Using the System Information Tool Remotely

After completing this module, students will be able to:
•Identify the users of the troubleshooting methodology.
•Identify the most important troubleshooting component areas.
•Determine which issues directly affect the troubleshooting process.

Module 2: Troubleshooting Operating Systems
This module explains how to identify and troubleshoot issues that affect the operating system's ability to boot and the services that it is running.

Lessons
•Overview of the Windows Vista Startup Process
•Troubleshooting the Windows Vista Startup Process with Windows RE
•Troubleshooting Operating System Services

Lab : Troubleshooting the Operating System
•Gathering System Information and Developing a Plan of Action
•Implementing the Proposed Plan of Action
•Clean-Booting Windows Vista

After completing this module, students will be able to:
•Identify the available recovery options in Windows Vista.
•Determine the capabilities of each recovery option.
•Troubleshoot operating system services.

Module 3: Troubleshooting Hardware
This module explains how to troubleshoot hardware-related problems and how to use Windows Vista tools to troubleshoot device problems.

Lessons
•Overview of Troubleshooting Hardware
•Dealing with Physical Failures
•Dealing with Device Driver Failures
•Troubleshooting Printing in Windows Vista
•Troubleshooting Microsoft BitLocker Protected Computers

Lab : Troubleshooting Hardware
•Gathering Customer Information and Developing a Plan of Action
•Resolving Printing Problems
•Checking for Signed Device Drivers

After completing this module, students will be able to:
•Identify basic types of hardware-related troubleshooting problems.
•Determine which problems are related to hardware failures.
•Determine which problems are caused by device drivers.
•Identify recovery options for computers that are protected by BitLocker.

Module 4: Troubleshooting Networks
This module explains how to identify the most likely cause of network problems in a number of given network scenarios.

Lessons
•Determining Network Settings
•Troubleshooting Network Connections

Lab : Troubleshooting Networks
•Gathering Customer Information
•Gathering Relevant Computer Information
•Resolving the Problem

After completing this module, students will be able to:
•Obtain information to help in network troubleshooting.
•Explain how you can use the Network Diagnostics Framework to troubleshoot network problems.
•Identify solutions to common network problems.

Module 5: Troubleshooting Security Issues
After completing this module, students will be able to troubleshoot issues that are caused by security-related configurations, such as User Account Control (UAC) and Windows Firewall.

Lessons
•Overview of User Account Control
•Troubleshooting User Account Control
•Implementing Windows Firewall
•Implementing Windows Defender

Lab : Troubleshooting Security Related Issues
•Gathering Customer and System Information and Developing a Plan of Action
•Implementing a Plan of Action
•Additional Security Checks

After completing this module, students will be able to:
•Explain the User Account Control architecture.
•Apply best practices for working with User Account Control.
•Troubleshoot User Account Control-related problems.
•Troubleshoot issues related to Windows Firewall.
•Configure Windows Firewall by using Group Policy.
•Troubleshoot issues related to Windows Defender.
•Configure Windows Defender.

Module 6: Troubleshooting Applications
After completing this module, students will be able to troubleshoot problems that are caused by some applications which are not compatible with Windows Vista.

Lessons
•Windows Application Troubleshooting
•Web Application Troubleshooting

Lab : Troubleshooting Applications
•Analyzing Collected Information and Identifying Probable Causes of a Web Application Problem
•Implementing a Plan of Action

After completing this module, students will be able to:
•Troubleshoot Windows application problems.
•Troubleshooting Web application problems.

Module 7: Maintaining and Optimizing Windows Vista
After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.

Lessons
•Maintaining Windows Vista
•Optimizing Windows Vista Performance
•Monitoring Windows Vista

Lab : Maintaining and Optimizing Windows Vista
•Analyzing Collected Information and Identifying Probable Causes of a Computer Performance Problem
•Implementing a Plan of Action
•View and Interpret Reports in Performance Monitor

After completing this module, students will be able to:
•Identify Windows Vista maintenance tasks.
•Identify Windows Vista optimization tools.
•Explain the Windows Vista monitoring process.
 
 


 


Prerequisites & Certificates
Pre-Requisites

Before attending this course, students must have: �Experience supporting previous versions of the Windows operating system. �Familiarity with an IT helpdesk ticketing system. �Experience researching online and local knowledge bases. �Experience running commands from a command window, such as the DOS command prompt. �Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices. �Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address. �Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership. �Fundamentals of applications, such as how a client communicates with the server in client/server applications. �Experience reviewing logs, such as understanding chronology, sequential order, severity, etc. In addition, it is recommended, but not required, that students have completed the following courses: �5115A: Installing and Configuring the Windows Vista Operating System �5116A: Configuring Windows Vista Mobile Computing and Applications Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Certificates offered

Certificate of Completion


Cancellation Policy
All registration cancellations made within five (5) working days of the date of the course are billable at 100%. Synesis reserves the right to cancel any public courses due to lack of sufficient participants.
Map & Reviews
Synesis
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Here are some reviews of the training vendor.
The Instructor was excellent, kept it very interesting the whole time. Never a boring moment!!
Reviewed by 2016
Very professionally presented. The instructeur really knew his stuff.
Reviewed by 2014
The instructor knew her stuff but we worked on only one lame example. Granted time was the culprit, she could have provided or suggested more exercises to practice later on. The only way to learn a software is to practice the software by doing exercises, that part was really disappointing.
Reviewed by 2014
The course was very well outlined Teacher excellent. I would see the need to add another day.To much material to cover in 2 days. More practice needed.
Reviewed by 2013
Our instructor was fantastic. He did such a grat job and requested him for our next course.
Reviewed by 2013
It was wonderful! I highly recommended it to my co-workers and some of them are actually gonna go! Congratulations! Great experience!
Reviewed by 2013
I really enjoyed taking the Excel Beginners course. The course objective were all met and the teacher was fabulous. I was very much looking forward to taking the Excel Intermediate course as well. I was put into a class where the teacher spent almost 1 hour preparing what he would be teaching. By first break we had learned one new thing and by lunch we had learned almost nothing. I went to the receptionist who was extremely nice and very helpful. She call the director. Another girl and myself transferred out of the class. I was put into the other intermediate Excel class where I was totally lost. They had already covered a lot of the course objectives so I was basically lost from the beginning and it just kept getting worse as the day progressed. The second day I was so lost I spoke with the teacher and told her I would just sit beside another student and watch because I was holding back the whole class asking questions every 2 minutes. The teacher was very nice but it was too late because they had already learned too much the first morning that I had missed because I was enrolled in the other class. I should be refunded for my course. It was a total waste of time and completely frustrating. I paid a lot of money and the first class I was in, the teacher was more interested in speaking about his personal experiences with Excel, instead of teaching the course objectives. We didn't even receive a sheet with the course objectives. I don't think he had any. He was abrasive with other students. There were only four in the class. It was a very unpleasant experience. It was even more unpleasant to be put into another class where I was totally lost. I am not a slow person. I catch on very quickly, but I felt incompetent being put into a class where I had already missed a whole morning and as the day went on I did nothing but panic trying to keep up and understand what the teacher was doing because I had missed so much and was so far behnind.
Reviewed by 2012
The seminar is scheduled over two days with hour long lunches (that go long) and two break (morning and afternoon). With all of that free time, the course still ended quite early each day. This course could definitely be condensed into a four hour morning or afternoon.
Reviewed by 2012
I would DEFINITELY recommend this to my co-workers.
Reviewed by 2011
The classroom was cold
Reviewed by 2011
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