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This two-day workshop teaches messaging specialists to monitor & troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client & server issues and resolve those issues; also how to monitor systems & create reports.


 
Course Outline
This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Audience The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.

At Course Completion After completing this workshop, students will be able to:
•    Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.
•    Monitor and troubleshoot client performance and connectivity.
•    Identify and resolve issues related to access of resources and messages.
•    Monitor and troubleshoot mail flow.
•    Monitor and troubleshoot Mailbox servers.
•    Monitor and troubleshoot external and additional services.
•    Identify trends in a messaging system.

Microsoft Certified Professional Exams
This course will help the student prepare for the following Microsoft Certified Professional exam:
•    Exam Exam 70-236: Implementing: Troubleshooting
•    Exam and Maintaining a MS Exchange Server 2007 Infrastructure.:

Course Outline Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.
Topics
•    Overview
•    Introduction to Microsoft Operations Manager
•    Introduction to Troubleshooting Exchange Server 2007
•    Demonstration: Using MOM to Monitor Exchange Servers
Lab: Introduction to Exchange Server Monitoring and Troubleshooting
•    Developing a Monitoring and Troubleshooting Process
After completing this unit, students will be able to:
•    Describe how this unit provides the basis for the information to be presented in the other units in the workshop
•    Describe what MOM is.
•    Provide an example of efficient troubleshooting logic for Exchange Server 2007.
•    Explain how to monitor Exchange Servers using MOM.

Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity After completing this unit, students will be able monitor and troubleshoot mail flow.
Topics
•    Overview
•    Tools for Monitoring Client Performance and Connectivity
•    Process for Troubleshooting MAPI Clients
•    Process for Troubleshooting Client Access Server Clients
Lab: Monitoring and Troubleshooting Client Performance and Connectivity
•    Monitoring Client Connectivity
•    Troubleshooting AutoDiscover Issues
•    Troubleshooting a Client Access Server Issue
After completing this unit, students will be able to:
•    Identify tools for monitoring client performance and connectivity.
•    Describe the process for troubleshooting MAPI clients.
•    Describe the process for troubleshooting Client Access server clients.
•    Configure Microsoft Operations Manager (MOM) to monitor client connectivity issues.
•    Identify the cause for an Autodiscover issue and resolve the issue.
•    Identify the cause for a remote client connectivity issue and resolve the issue.

Unit 3: Troubleshooting Access to Resources and Messages After completing this unit, students will be able to troubleshoot access to resources and messages.
Topics
•    Overview
•    How Public Folder Access Works
•    How Calendaring Works
•    Process for Troubleshooting Client Access Server Issues
Lab: Troubleshooting Access to Messaging Contents
•    Troubleshooting a Public Folder Access Issue
•    Troubleshooting a Calendaring Issue
•    Troubleshooting an Outlook Web Access Issue
After completing this unit, students will be able to:
•    Describe how public folder access works.
•    Describe how calendaring works.
•    Explain the process for troubleshooting client access server issues.

Unit 4: Monitoring and Troubleshooting Mail Flow After completing this unit, students will be able to monitor and troubleshoot mail flow.
Topics
•    Overview
•    Discussion: Tools for Monitoring Mail Flow
•    Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
•    Process for Troubleshooting Internal Mail Flow
•    Process for Troubleshooting External Mail Flow
Lab: Monitoring and Troubleshooting Mail Flow
•    Configuring MOM to Monitor Message Flow
•    Troubleshooting Internet E-Mail Delivery
•    Troubleshooting Spam Filtering
•    Troubleshooting Outbound Internet E-mail Delivery
After completing this unit, students will be able to:
•    Identify tools for monitoring mail flow.
•    Describe how to troubleshoot message transport using Exchange Server 2007 tools.
•    Describe the process for troubleshooting internal mail flow.
•    Describe the process for troubleshooting external mail flow.
•    Configure Microsoft Operations Manager (MOM) to monitor message flow.
•    Identify and resolve the reason that messages are not being delivered to and from the Internet.
•    Identify and resolve the cause for spam filters blocking messages.

Unit 5: Monitoring and Troubleshooting Mailbox Servers After completing this unit, students will be able to monitor and troubleshoot mailbox servers.
Topics
•    Overview
•    Tools for Monitoring and Troubleshooting Mailbox Servers
•    Process for Troubleshooting Mailbox Servers
•    Demonstration: Troubleshooting Mailbox Server Performance Issues
Lab: Monitoring and Troubleshooting Mailbox Servers
•    Configuring the monitoring of Mailbox servers
•    Troubleshooting a Mailbox Logon Issue
•    Troubleshooting a Hard Disk Failure
•    Troubleshooting a Mailbox Database Mounting Issue
After completing this unit, students will be able to:
•    Identify the tools for monitoring Exchange Mailbox servers.
•    Implement a process for troubleshooting Exchange Mailbox servers.
•    Describe the guidelines for resolving performance issues for Exchange Server roles.
•    Configure Microsoft Operations Manager (MOM) to monitor Mailbox servers.
•    Identify the cause for users not being able to log on to their mailboxes and resolve the issue.
•    Identify the reasons why a mailbox store cannot be mounted and resolve the issue.
•    Identify the reasons why a user cannot access a message and resolve the issue.

Unit 6: Monitoring and Troubleshooting External and Additional Services After completing this unit, students will be able to monitor and troubleshoot external and additional services.
Lessons
•    Overview
•    Discussion: External and Additional Services Required by Exchange Server 2007
•    External Services Required for Unified Messaging in Exchange Server 2007
•    Monitoring External Services with MOM 2005
Lab: Monitoring and Troubleshooting External and Additional Services
•    Configuring the Monitoring of External Services
•    Troubleshooting an External Services Dependency for Exchange Server 2007
•    Discussion: Impact of External and Additional Services on Exchange Environments
After completing this unit, students will be able to:
•    Identify external and additional services that Exchange Server 2007 requires.
•    Identify external services required for Unified Messaging in Exchange Server 2007.
•    Identify the MOM 2005 tools for monitoring external services.
•    Configure monitoring for external services required for Exchange Server 2007.
•    Identify why Exchange Server 2007 services failed to start and resolve the issue.
•    Troubleshoot scenarios in which the failure of external services results in Exchange Server 2007 failures.

Unit 7: Identifying Trends in a Messaging System After completing this unit, students will be able to identify and address trends in a messaging system.
Topics
•    Overview
•    Tools for Identifying Trends in a Messaging System
•    Exchange Server 2007 Management Pack MOM Reports
•    Discussion: Information Required to Identify and Resolve Trends
Lab: Identifying Trends in a Messaging System
•    Evaluating Messaging Reports
•    Recommending Configuration Changes
After completing this unit, students will be able to:
•    Describe tools for identifying trends in a messaging system.
•    Describe the monitoring reports available with the Exchange Server 2007 Management Pack.
•    Apply considerations for identifying and addressing trends.
•    Analyze monitoring reports to identify trends.
•    Create proposals for addressing identified trends.
Prerequisites & Certificates
Pre-Requisites

This workshop requires that students meet the following prerequisites: Fundamental knowledge of network technologies including DNS and firewall technologies. Experience administering Exchange Server 2007. Experience with the Windows Server 2003 operating system. Experience with Active Directory directory service in Windows Server 2003. Experience with managing backup and restore on Windows Servers. Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator. Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Certificates offered

The student kit includes a comprehensive workbook and Student Materials compact disk for this class. Participants will receive a Certificate of completion


Cancellation Policy
All registration cancellations made within five (5) working days of the date of the course are billable at 100%. Synesis reserves the right to cancel any public courses due to lack of sufficient participants.
Map & Reviews
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Here are some reviews of the training vendor.
The Instructor was excellent, kept it very interesting the whole time. Never a boring moment!!
Reviewed by 2016
Very professionally presented. The instructeur really knew his stuff.
Reviewed by 2014
The instructor knew her stuff but we worked on only one lame example. Granted time was the culprit, she could have provided or suggested more exercises to practice later on. The only way to learn a software is to practice the software by doing exercises, that part was really disappointing.
Reviewed by 2014
The course was very well outlined Teacher excellent. I would see the need to add another day.To much material to cover in 2 days. More practice needed.
Reviewed by 2013
Our instructor was fantastic. He did such a grat job and requested him for our next course.
Reviewed by 2013
It was wonderful! I highly recommended it to my co-workers and some of them are actually gonna go! Congratulations! Great experience!
Reviewed by 2013
I really enjoyed taking the Excel Beginners course. The course objective were all met and the teacher was fabulous. I was very much looking forward to taking the Excel Intermediate course as well. I was put into a class where the teacher spent almost 1 hour preparing what he would be teaching. By first break we had learned one new thing and by lunch we had learned almost nothing. I went to the receptionist who was extremely nice and very helpful. She call the director. Another girl and myself transferred out of the class. I was put into the other intermediate Excel class where I was totally lost. They had already covered a lot of the course objectives so I was basically lost from the beginning and it just kept getting worse as the day progressed. The second day I was so lost I spoke with the teacher and told her I would just sit beside another student and watch because I was holding back the whole class asking questions every 2 minutes. The teacher was very nice but it was too late because they had already learned too much the first morning that I had missed because I was enrolled in the other class. I should be refunded for my course. It was a total waste of time and completely frustrating. I paid a lot of money and the first class I was in, the teacher was more interested in speaking about his personal experiences with Excel, instead of teaching the course objectives. We didn't even receive a sheet with the course objectives. I don't think he had any. He was abrasive with other students. There were only four in the class. It was a very unpleasant experience. It was even more unpleasant to be put into another class where I was totally lost. I am not a slow person. I catch on very quickly, but I felt incompetent being put into a class where I had already missed a whole morning and as the day went on I did nothing but panic trying to keep up and understand what the teacher was doing because I had missed so much and was so far behnind.
Reviewed by 2012
The seminar is scheduled over two days with hour long lunches (that go long) and two break (morning and afternoon). With all of that free time, the course still ended quite early each day. This course could definitely be condensed into a four hour morning or afternoon.
Reviewed by 2012
I would DEFINITELY recommend this to my co-workers.
Reviewed by 2011
The classroom was cold
Reviewed by 2011
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