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This class focuses on using the tools available to narrow the scope of system problems, identify failed components, and debug operating systems problems. Emphasis will be on problem diagnosis and "hands-on" exercises using the available tools.


 
Course Outline
This class focuses on using the tools available to narrow the scope of system problems, identify
failed components, and debug operating systems problems. Emphasis will be on problem diagnosis and “hands-on” exercises using the available tools. Differences that will be encountered on z/OS will be discussed as appropriate throughout the course.

Topics
· Problem types and their diagnosis
· Abends
· System “hangs” or wait states
· System or component loops
· Incorrect output or corrupt operation problems
· Performance/availability problems
· Component identification and isolation
· Diagnostic tools and their usage
· Abends
· Tracing mechanisms
· LOGREC
· Service Aids
· IPCS
· System failure versus recoverable scenarios

Audience This class is intended for experienced systems programmers.

Course Outline
I. Problem diagnosis overview
A. Types of problems
B. Component failure isolation approaches
C. Assessment
D. Specifying symptoms

II. IPCS
A. Verbs and functions
B. CLISTS and customization options

III. Abends and dump processing
A. Dump types
1. SVC Dumps
2. Stand-alone dumps and their use
3. Abend dumps
4. SNAP dumps
5. Transaction dumps
B. System and component reference data

IV. SLIP Traps

V. Tracing tools and procedures
A. System trace (ST)
B. Master trace
C. Generalized tracing facility (GTF)
D. Component trace (CT)
E. Transaction trace
F. GETMAIN, FREEMAIN,STORAGE trace

VI. Service Aids
A. SPZAP
B. AMBLIST

VII. Additional diagnostic data
A. LOGREC data

VIII. Assessing system recovery options
A. Spin loops
B. Performance/availability problems
Prerequisites & Certificates
Pre-Requisites

Students should have a good understanding of TSO/E, JCL and OS/390 functions.

Certificates offered

Certificate of completion


Cancellation Policy
10 Day cancellation required for all courses in order to get a full refund.
Map & Reviews
Protech Training
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Reviews
 

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Here are some reviews of the training vendor.
I took the training remotely so I cannot comment on some of the questions. I think that this seminar has too much content to squeeze it into one week.... might be better as a two week course?
Reviewed by 2013
found the material very helpful - although there was a lot of material covered - the pace was well set. Would definitely recommend people to have explored Microsoft Access beforehand to be familiarized with the program before taking the course. I would imagine someone without any exposure would find it confusing. Environment really good - people very, very nice and helpful. Would definitely take the next level of access with the same training facility.
Reviewed by 2013
I was not in the physical classroom. Feedback centered around online training would be good because now I have to rate items that I was not present for. Those items are getting half a star because I was not there to rate them. The course material must go through an editing process. There are a lot of grammar mistakes, but also a lot of actual procedure/activity mistakes.
Reviewed by 2012
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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