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The 1-Day ITIL V3 Foundation Bridge Course is designed to give candidates a fast track route to an ITIL V3 Foundation certificate level of knowledge. The course highlights the new topics in ITIL V3 and the main differences from earlier ITIL versions.


 
Course Outline

The Office of the Government Commerce, UK (OGC - the official owner of ITIL) commissioned a program to review the best practice framework (referred to as ITIL V2) for managing information technology and systems activities. The result was the launch of five  core books in May 2007, referred to as ITIL V3, for service management practice.


The 1-Day ITIL V3 Foundation Bridge Course is designed to give candidates a fast track route to an ITIL V3 Foundation certificate level of knowledge. The course highlights the new topics in ITIL V3 and the main differences from earlier ITIL versions.

The main focus of ITIL V3 Foundation Bridge will be the NEW content of ITIL V3 and those things that have changed. This course will cover NEW content of the ITIL V3 and content known from previous ITIL versions, but with some differences.

Examination At the end of the course, participants’ will write the final ITIL V3 Foundation Bridge examination, comprising of 20 multiple choice questions, from which delegates are required to score 13 points (equivalent to 65%) to be awarded ITIL V3 Foundation Certificate in IT Service Management.

Learning Objectives Participants will gain practical skills in the following areas:
  • Service Management as a practice (Awareness)
  • Service Lifecycle (Awareness)
  • Key Principles and Models (Awareness)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification scheme (Awareness)
WHO SHOULD ATTEND The ITIL V3 Foundation Bridge course is appropriate for individuals who:
  • Hold the ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL V3.
WHAT YOU WILL LEARN Course Introduction and Introduction

The Service Lifecycle

The Lifecycle Phase: Service Strategy
  • Functions and Processes in Service Strategy
  • Service Portfolio Management (SPM)
  • Demand Management
The Lifecycle Phase: Service Design
  • Functions and Processes in Service Design
  • Service Catalogue Management
  • Information Security Management
  • Supplier Management
The Lifecycle Phase: Service Transition
  • Functions and Processes in Service Transition|
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
The Lifecycle Phase: Service Operation
  • Functions and Processes in Service Operation
  • Event Management
  • Request Fulfillment
  • Access Management
The Lifecycle Phase: Continuous Service Improvement
  • Functions and Processes in Service Operation
  • The 7 step improvement process
Review, Wrap Up and Mock

ITIL V3 Foundation Bridge Examination
Prerequisites & Certificates
Pre-Requisites

This qualification is only available to candidates who already hold the Foundation Certificate in IT Service Management from previous versions of ITIL.

Certificates offered

You will receive a course binder containing course notes, exercises, and suggested solutions. At the end of the course, participantsí will write the final ITIL V3 Foundation Bridge examination, comprising of 20 multiple choice questions, from which delegates are required to score 13 points (equivalent to 65%) to be awarded ITIL V3 Foundation Certificate in IT Service Management.


Cancellation Policy
A 20% cancellation fee applies for cancellations received up to fourteen (14) business days before the course. Any cancellation up to five (5) business days before the course is subject to the entire course fee, which you may apply toward a future course for a one year period (subject to availability). The course fee is non-transferrable and non refundable five (5) business days prior to the scheduled delivery date.

Please note that if you do not cancel and do not attend, you will still be responsible for payment. Substitutions may be made at any time. If Procept finds it necessary to cancel a course due to low enrolment, a full refund will be made. Procept will not be responsible for participant's expenses.

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Procept Associates
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