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This workshop will reassure you that you can handle most of those socially difficult moments, and perhaps give you that extra edge in areas that you’d never thought of before.

Course Outline

Fear of embarrassment from doing or saying the wrong thing is one of the most common sources of stress in a business or professional setting. If you have had some awkward moments where you aren’t sure which fork to use or which side plate is yours, or if you’ve ever had to make small talk with some VIP and been lost for words, you know just how agonizing such moments can be. However, what can be even more damaging to your career are those things you aren’t aware of - the social gaffes you aren’t even aware of making. This workshop will reassure you that you can handle most of those socially difficult moments, and perhaps give you that extra edge in areas that you’d never thought of before.

  • Become more skilled at networking, from making introductions to shaking hands and using business cards appropriately.
  • Be better prepared for both formal and informal meetings, even if you aren’t presenting.
  • Dress appropriately for every business occasion.
  • Feel comfortable when dining in business or formal situations.
  • Feel more confident of your business communication in every situation.
  • Give you that extra edge that establishes trust and credibility.
  • Fear of Embarrassment
  • Test YOur Business Etiquette
  • The Handshake
  • Business Card Etiquette
  • The Skill of Making Small Talk
  • Do You Remember Names?
  • Review Exercise
  • Making That Great First Impression
  • Dress for Success
    • Dressing the Part
    • What\'s Your Code?
    • Adding Colour to Your Wardrobe
  • Business Dining
  • E-Mail and Telephone Etiquette
  • In Good Company\'s Business Etiquette Quiz
    • Large group discussions
    • Individual work and reflection
    • Small group discussion, exercises and activities
    • Case studies
    • Simulations / Role-plays
    • Employees, Team Leaders, Supervisors, Managers


    • Completed pre-assignment
    • 1 Day
    • 6 – 20

    Prerequisites & Certificates

    Certificates offered

    All program fees include a manual on CD complete with self study lessons. Course manuals can be purchased for an additional fee and are dependent on subject and level. The manual fee is a passed through cost to our clients.
    Upon completion of the each program each participant will receive a certificate of completion.
    Parking is available for our students at the rear of the building.Please, don’t park in the reserved parking spaces around the building, your car will be tagged and/or towed away.
    Our courses run between 9:00AM – 4:00PM. There are two 15 minutes coffee breaks: one at 10:30AM and the other are at 2:30PM. The lunch break is between 12:00AM and 1:00PM.
    Coffee and suitable drinks are provided by us during the course. There are numerous restaurants and take-out places in the area, or you may prefer to bring your own lunch and enjoy it on site. Microwave and fridge available.

    Cancellation Policy
    Commitment of resources and industry standards require that we be notified of any cancellation. As such, you may reschedule any training course up to five (5) working days before the actual training date. Simply call us, and we send you a new registration confirmation without extra charge. If training is rescheduled less than five (5) working days before the training date, a rescheduling fee of 50% of the course fee will be invoiced.

    The latest time we accept rescheduling is until noon on the working day before
    the training date. "No-shows" without prior notification are charged as if you had attended the course. There are no refunds. We reserve the right to cancel any course and reschedule if attendance is not sufficient to run the course. In this case you will be notified, usually five (5) working days or more prior to the
    training day and the training is rescheduled.

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    Careers in Transition
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    This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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