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This 5-day unified communications course focuses on the design, deployment, configuration, and troubleshooting of the core components of unified communications.


 
Course Outline
This 5-day unified communications course focuses on the design, deployment, configuration, and troubleshooting of the core components of unified communications. Topics covered in this course include:
  • Differences between the Standard and Enterprise editions of Office Communications Server 2007 (OCS 2007) R2
  • Instant messaging
  • Web conferencing
  • Audio/Video conferencing
  • Speech Server implementation
  • Integration with Exchange Server 
Outline Module 0: Course Introduction This module introduces the course and provides some basic information about the history of OCS and the unified communications concept.
• Overview of each Module
• Instructor Led Philosophy
• Manual Conventions
• Manual Components
• Related Courses
• House Keeping
• Instructor and Student Introductions

Module 1: Overview of Unified Communications and OCS 2007 R2 In this module, students learn about Microsoft’s unified communications strategy and the general architecture for OCS 2007 R2. Other topics covered in this module include:
• Architecture overview
• Client overview
• Differences between Standard and Enterprise versions of OCS 2007 R2
• Licensing Highlights

Module 2: Deploying OCS 2007 R2 This module covers the installation prerequisites for OCS 2007 R2 that include:
• Preparing for Deployment
• Hardware Recommendation
• Installing an Enterprise Pool
• The OCS 2007 R2 Console
• Configuring Enterprise Pools
• Review Installation and Configuration Changes
• Deploying the Address Book
• Server Role Activation
• User Configuration
• Deploying the Microsoft Office Communicator Client

Module 3: OCS 2007 R2 Roles This module explains each of the roles and servers in OCS 2007 R2 including:
• Front End Server Roles
• Back End Server
• Other Server Roles
• Global Settings

Module 4: OCS 2007 R2 Architecture and Design This module provides details about the different OCS Server roles, as well as the network architecture and base designs to consider when deploying OCS 2007 R2. Specifically, topics in this module include:
• Protocols
• Farm Deployment
• External Access
• High Availability and Load Balancing
• Backup and Recovery
• Monitoring

Module 5: OCS 2007 R2 Clients This module covers the multiple clients and client types that are compatible with OCS 2007 R2. Specifically, the following topics are included in this module:
• Overview of Microsoft Office Communicator (MOC) 2007 R2
• Add and Configure Users
• MOC 2007 R2 Installation and Deployment
• Presence
• Desktop Sharing with MOC 2007 R2
• OCS 2007 R2 Attendant and Delegation
• Response Group
• OCS 2007 R2 Group Chat Client (GCC)
• MOC 2007 R2 Group Policies
• MOC 2007 R2 Logging and Troubleshooting
• Live Meeting 2007 and Conferencing Add-In
• Microsoft Office Communicator Mobile (CoMo) 2007 R2 and Single Number Reach
• Overview of VoIP devices
• Communicator Web Access (CWA)

Module 6: Deploy Remote Access, Audio / Video, and Web Conferencing Edge Servers This module provides details about extending OCS 2007 R2 for WAN access via Communicator or Web client. Specifically, the following topics are included in this module:
• When to deploy Remote Access Edge Servers
• Functions of Edge Servers
• Planning for Edge Servers
• Installing and Configuring Edge Servers
• When to Deploy Director
• Install and configure a Director

Module 7: Conference Using OCS 2007 R2 This module explains how to set up and manage conferences with OCS 2007 R2. Specifically, topics covered in this module include:
• MOC 2007 R2 Escalation
• MOC 2007 R2 Audio/Video (A/V) Conferencing
• Live Meeting Conferencing
• OCS 2007 R2 Conferencing versus Hosted Live Meeting Conferencing
• Live Meeting 2007, Conferencing Add-In, and Outlook 2007
• Configuring Live Meeting Policies
• RoundTable Conferencing
• Group Chat
• Dial-In Audio Conferencing

Module 8: Monitoring This module discusses the combination of Monitoring with Archving and Compliance in one server how it can be used to benefit an organization. Specifically, topics in this module include:
• Compliance overview
• Components of Monitoring
• Installing Monitoring
• Configure and use Monitoring

Module 9: Securing OCS 2007 R2 This module provides in-depth material related to maintaining the security of your OCS 2007 R2 environment. Specifically, the following topics are covered in this module:
• Information Security Overview
• OCS 2007 R2 Security
• Security of Internal Clients
• Security for Remote Clients
• Security of Anonymous Access
• Security of Federated Access
• Security of PIC
• Perimeter Security
• IM Hygiene, Antispam, and Antivirus

Module 10: Troubleshooting and Monitoring This module provides details about troubleshooting techniques and the performance monitoring counters to consider when managing an OCS 2007 R2 installation. Specifically, this module includes the following topics:
• Performance Monitoring
• Event Logging
• System Monitoring
• Troubleshoot OCS 2007 R2
• Monitoring

Module 11: Telephony and OCS 2007 R2 This module covers the basic concepts of telephony including defining the terminology required before implementing a telephony solution. Specifically, this module includes the following topics:
• Overview of Telephony
• Telephony Terminology
• Introduction to VoIP
• Microsoft Enterprise Voice
• VoIP Components
• Importance of Voice Quality
• Remote Call Control (RCC)

Module 12: Mediation Server Role This module explains what a Mediation Server does and how it fits into the overall architecture of the unified communications framework. Specifically, topics in this module include:
• Understand the Role of the Mediation Server
• Planning Meeting Gateway
• Media Gateway Deployment Considerations
• Mediation Server Installation
• Mediation Server Configuration
• SIP Trunking

Module 13: Integration with Microsoft Exchange 2007 Unified Messaging and Microsoft Office SharePoint Server 2007 This module provides details about extending OCS 2007 R2 for interaction with Exchange 2007 Unified Messaging and enhancing the collaboration experience with SharePoint 2007. Specifically, topics in this module include:
• Overview of UM
• UM Components
• UM Architecture and Design
• Integration with OCS 2007 R2
• Integration Features with Exchange 2007

Module 14: Speech Server (Self Study) This module provides details using the Speech Server component to enable voice interaction. Specifically, the topics covered in this module include:
• Overview of Speech Server
• Speech Server architecture and design
• Speech Server installation
• Speech Server configuration

Module 15: Upgrade and Migration from Live Communications Server 2005 – Self Paced Module (Self Study) This module provides details about upgrading or migrating from Live Communications Server 2005. Specifically, topics covered in this module include:
• Active Directory modifications
• SSL certificate migration or replacement
• Methods for server coexistence
• Methods for server upgrade and migration
• Client coexistence
• Client upgrade 
Prerequisites & Certificates
Pre-Requisites

The ideal student should have knowledge of general networking concepts and a basic understanding of Active Directory, Windows Server 2003, SQL Server 2005, Exchange Server 2007, and Office 2007.

Certificates offered

Certificate of completion


Cancellation Policy
Students are required to give notice if they are unable to attend their class:

2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund

NOTE: You may substitute classes or students at any time.

Map & Reviews
New Era Technology Training
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Reviews
 

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Here are some reviews of the training vendor.
It would have been beneficial for the instructors screen to have the capability of zooming in on parts of the workbook.
Reviewed by 2016
The course was informative but fast flowing. I love the idea of being able to re-attend at no cost.
Reviewed by 2016
When there's a very small (2-3)audience at the training, I believe the instructor should reach out ahead of time to find out if any attendees have specifics they would like to have covered as opposed to an overall general content taught. It was not of great value as it was too general.
Reviewed by 2015
The course was very informative and useful, but the time could have been used better. I could have learned everything taught in an hour and a half, and the rest of the time would have been better used doing exercises to really ingrain the information into my brain.
Reviewed by 2015
Jane is great. She was very enthusiastic, very engaging, and quite knowledgeable.
Reviewed by 2015
Would like to have spent just a little more time on a few extra items, in SharePoint 2013. i.e. the workflows, lookup columns. Jane was great!! I have a had previous learning with Jane and she takes the course and it just comes alive under her guidance. I just do not like going downtown.
Reviewed by 2015
I only wish that this course lasted longer than 2 days. We barely scratched the surface and what we learned only raised more questions. It would be nice if there was a version of the course that lasted 4 days so that we could explore more features and options, more thoroughly.
Reviewed by 2015
Very useful course with appropriate environment.
Reviewed by 2014
Really enjoyed the instructor, she was very knowledgable about SharePoint.
Reviewed by 2014
Great one day training! Very informative!
Reviewed by 2014
I can bearly see the blackboard due to the light.
Reviewed by 2014
With respect to the Training Provider, they offered what seemed to be a very detailed manual; however, the instructor followed his own agenda for teaching. Although I'm certain the same material was covered (plus extras, which are appreciated), by not following the manual, it makes it more difficult for a student to take notes. It would have been easier to add notes to the manual, as needed - than trying to capture subject, background info, and the relevent point I am trying to capture on a loose sheet of paper.
Reviewed by 2014
The course was good,however, the instructor was way too dry. He didn't engage the students very much, except to ask if there were any questions which made it a little boring.
Reviewed by 2013
While the instructor was delightful I did not feel she had a good enough grasp of the program. There were often times when a student may have missed a step and she was unable to intuitively know what they'd missed and so the entire class would have to start from the beginning. Unfortunately this class left me more confused than when I'd walked in, and also left me less confident than I'd been after Level 1.
Reviewed by 2013
As this was a beginner course and I have never used power point, the time given to practice the information provided I felt was not adequate.
Reviewed by 2013
I'm very pleased with all the 'head knowledge' I learned yesterday. Now, I have to put my new skills to good use !
Reviewed by 2013
Julie was GREAT! Very personable and helped everyone when they needed it. I would definitely take another course with her and through this organization.
Reviewed by 2013
Mr. Mike is very knowledgeable about Excel 2010, Level 2, and I learned a lot during the class which I will be able to use on a daily basis at work. The Course contents were exactly as indicated. Looking forward to Level 3 someday !
Reviewed by 2013
It was really hot in the room - I know this is a persistent problem with clients - some like it hot, some like it cold! We didn't get to all the topics - I guess I'd rather have this and really understand the topics we did cover; but I needed chart work which we didn't get to.
Reviewed by 2013
The course was short but our instructor was very good and explained the concepts that was easy to understand. I like the fact that she didn't just give us the course textbook and have us go through it and instead had her own training agenda with the textbook serving as a supplemental item. I didn't have too much experience with SharePoint 2010 and I didn't have any issues keeping up with the course. Would definitely recommend this course for those that are interested in SharePoint Workflow.
Reviewed by 2013
May be more practice should be included. Thanks!
Reviewed by 2013
This course was cancelled 45 minutes before the scheduled start time. To have a survey come out when I didn't even take the course is not very professional.
Reviewed by 2013
The instructor was excellent - I would highly recommend him and hope to get him again as my instructor.
Reviewed by 2013
Would have have liked longer day, hours.
Reviewed by 2013
The instructor, JASON HALL, had a fluent, practical, hands-on and knowledgeable style of involving the partipants directly with the software. This was vastly superior to laboriously going thru the course material linearly page after page. We didn't doze off and he answered questions and immediately dealt with individual issues in working through the residential housing project example. I would take another class from Jason Hall.
Reviewed by 2013
The instructor was not helpful as she just read the book to us and went step by step. I could have just bought the book and did that myself. It needed REAL world relevance
Reviewed by 2013
The overhead screen was difficult to see. The instructor went very fast and did not check to ensure that we were all up to where he was - this caused us to go back several times. More consideration needs to be made to ensure each participant is at the right place, can see the board, and the instructor needs to slow down so he is not continuing to instruct while we are catching up, as several of us missed a few things.
Reviewed by 2013
The instructor wasted lot of time in discussing things that are not required for this training and had less hours to spend on actual matter.
Reviewed by 2012
This was a good course for a Sharepoint introduction. I came out feeling more prepared to tackle our SP project.
Reviewed by 2012
Mike did an awesome job. He was entertaining yet very knowledgeable.
Reviewed by 2012
Very good course well taught, Jason Hall did an excellent job.
Reviewed by 2012
The course was very good, Jason Hall was a excellent instructor and took the extra time to answer all questions and help where extra help was needed. Great Instructor.
Reviewed by 2012
I have to say this was one of the best courses I have attended and the main reason is because of JASON HALL!! I loved his approach to teaching! He was animated and didn't make us read from the book once. LOVED IT. Tara Johnson-Ouellette & Kim Grayson
Reviewed by 2012
I took Communicating Effectively for Optimum Outcomes. Tyler Huggins was a fantastic instructor! He provided a lot of helpful tips, some of which are not included in the course. In addtion, Tyler has given us his contact information to provide us with further help with communicating issues going forward.
Reviewed by 2012
this course could have been cut into half a day with the material we covered. 80% of the day was spent with the instructor talking about his life, and irrelevant things. Although he had a great energy and spirit.... The day was a bit too long. Half day course of basics would have been perfect.
Reviewed by 2012
Instructor was very self-absorbed and spent more time talking about himself than Microsoft Word. We paid a lot of money to take the course and would have benefited from the instructor talking more about Word rather than hearing about his travels, the food he ate, the airbrushing on his daughter's skate board , his clients, how busy and important he is, his hiking plans for the weekend, how his buddy was at his house drinking his scotch, his best friend's battle with colon cancer, his daughter's travel future plans to base camp 2 of Everest, his dogs personalities, his friend in the police force, his upcoming trip to Thailand, and the worst of all....his divorce proceedings. It was such a shame that he knew so much about Word but had a problem actually staying focused and teaching us about it. He had a couple of minutes to complete the material and broke into another story instead, he ran over the 4pm class time frame and never finished going through the material unless people wanted to stay late!
Reviewed by 2012
With all the valuable insights and topics to cover, I feel that this should be a two day course; we only got through half of the course book in the one day. While the rest of the material could be done by self-directed learning, others in my class agreed that they wouldn't have time to learn the rest on their own time. The course description indicated that I would be learning all the material but we simply didn't get that far. The computers, desks, and chairs were certainly not ergonomic. I would encourage the facility to consider this next time they upgrade their equipment & furniture.
Reviewed by 2012
the course seemed to contain quite a bit of project management rather than strictly program operations and fundamentals. could use more hands on with features and abilities of the program
Reviewed by 2012
The class was very rushed. The last few topics we essentially whipped through them but it still provided learning on what I needed to know
Reviewed by 2012
I would have liked to go through the toolbar/ribbon a bit more and learn what each button does.
Reviewed by 2012
The material was presented well. I felt that the pace of the class could have gone faster (but I do have a software developer background so that could be partly the reason). I was hoping to have some time during class, say the last hour or so to work my way through the exercises provided in the binder. I did appreciate the last part on Sharepoint Developer and did like the hands-on approach. Otherwise it was a good course and I felt that it was valuable to me.
Reviewed by 2012
Re: Break Times - could be shorter, especially considering the day/course ended an hour and a half early. For the price and amount of time scheduled for the day, a lot more could be learned/taught/included
Reviewed by 2012
It was hard to see the instructors screen. It was a projector that was turned toward a white board.
Reviewed by 2012
Jason Hall is fantastic and I look forward to taking another course with him. My last experience at New Era was not great; the instructor did not meet our expectations and the computers were not working when we arrived. But Jason made the day fly by and I felt like I learned not only the set curriculum but gained lots of additional presentation skills.
Reviewed by 2012
The instructor in this class was EXCELLENT. I would highly recommend her as she really knew what she was doing and her etaching style was great. AWESOME instuctor.
Reviewed by 2012
The trainer was very knowledgeable and kept the course moving at a great pace. I wish I could take her home with me, so she could help me teach photoshop at the school I work at.
Reviewed by 2012
The course was very helpful and the instructor was very knowledgable and made the effort to make sure all class members were understanding the excersizes and were on the same page. My only complaint is that the computers seemed a little worn out. Throughout the day most students in the class ran into some sort of issue with the computer not working the way it should. And during our practice time closer to the end of the day all the computers started crashing.
Reviewed by 2012
The Instructor was fabulous and is the reason that I truly enjoyed the course.
Reviewed by 2011
Alex was extrememly helpful and knowlegeable.
Reviewed by 2011
The course was excellent, but I felt a little out of my league. The participants in the course were designers and IT people who had used other versions of SharePoint. While I benefited from their questions and comments during the class, I feel "lost" now that I'm back on my own at the office. Perhaps I was in the wrong coarse, but it did say power "user".
Reviewed by 2011
Alex is great!
Reviewed by 2011
Jane is a wonderful teacher! i will gladly take any class she teaches!
Reviewed by 2011
Jane is an excellent teacher! She is very knowledgable and is enthusiastic about the course!
Reviewed by 2011
Very good - presented course material in an engaging way.
Reviewed by 2011
The instructor didn't provide a lot of structure to the class, he just skimmed through the material and didn't go into it very deep. As a result, the class finished up 1.5 h early as well. He tried to add material from PMI (which was missing from the course materials) but this sometimes just made things more confusing. The PMI material should really be in the course material to start with. Otherwise, the instructor was helpful, knowledgeable and had a good demeanor.
Reviewed by 2011
It was informative
Reviewed by 2011
Very good course with a very knowledgeable instructor. Class was at full occupancy and I felt that the class size was too large.
Reviewed by 2011
There were only 4 students so it went fast and we finished early. Personally I would have liked to spend more time practicing. Perhaps some reference to the book and if there were any practice exercises in there that we could use to gain more experience with Visio.
Reviewed by 2011
The course started 40 minutes late because they did not have the correct computers set up for the program. It's like they were not even expecting us. I found it very disorganized. For the price I paid for this course, I expected a more professional presentation.
Reviewed by 2011
Instructor was very soft spoken did not have all the answres but did get answers later in the class.
Reviewed by 2011
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