Getting Results through Proper Assertiveness

This course will guide you as you move to a proactive, responsible, professional way of interacting with others. You'll learn methods to help you identify an appropriately assertive style and strategies to prepare you use that style.

Course Outline

Do you sometimes wonder if your professional style is too passive or hesitant? Or conversely, maybe you find yourself acting too aggressively toward co-workers or customers.  In either case, now is a great time to learn to be a properly assertive business professional. This course will guide you as you move to a proactive, responsible, professional way of interacting with others. You'll learn methods to help you identify an appropriately assertive style and strategies to prepare you use that style. You'll also learn how to implement that assertive behaviour in your work environment. With the assistance of this course, you'll learn how to strike a balance between being "too passive" and "too aggressive."

Performance-Based Objectives

Upon successful completion of this course, students will be able to:
•    Implement change strategies to become an assertive business professional.
•    Turn negative thoughts into positive thoughts
•    Make requests so that you get what you want
•    Say “No” responsibly when appropriate

Introduction and Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Anxiety Inventory
As a pre-assignment, participants were asked to complete an anxiety inventory. We will discuss the test in general during this session.

Building Your Self-Esteem
We will have a discussion around two key questions: Just what does self-esteem mean? What are some of the things that affect our self-esteem?

Impressions
During this session, participants will brainstorm things that create a positive impression and a negative impression. Participants will also identify an action item to change in the next 21 days.

Fake it ‘til You Make It
Sometimes we must put on a brave front even if we don’t feel like it. During this session we will discuss just how to do this and when it is appropriate.

Increasing Our Self-Esteem
So far we have looked at external things that affect a person’s self-esteem. Now we will focus on the internal factors; the things that we think about ourselves.

Self Confidence
During this session, we will discuss seven easy ways to increase your confidence.

The Power of Thoughts
Through personal exercises, small presentations, and a case study, participants will explore how thoughts can impact a person’s self esteem.
 
Wipe Out Worry
Everyone worries, but too much worrying can be bad for your health. We will discuss four techniques that participants can use to manage worrying.

Ask for What You Want
Asking for something can be hard, especially if you don’t feel confident. This session will discuss four ways to successfully ask for what you want. Participants will then apply the knowledge to a case study.

Communication
The way we view the world, or the windows through which we see the world, can either help or hinder our communication with others. During this session, participants will identify their windows. Then, through group discussion, they will identify whether those windows are a positive or negative influence.

Connecting with People
Dale Carnegie, the author of How to Win Friends and Influence People, gave us several important principles to consider and to incorporate into our lives to help us better connect with our fellow humans. We will discuss seven of his principles in this session.

Behavior Cost-Benefit Analysis
To sum up what participants have learned, they will be asked to take a look at the behaviors they want to change and the possible costs and benefits of those changes.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Additional Details

Pre-Requisites

Certificates offered

Certificate of completion

Cancellation Policy

Students are required to give notice if they are unable to attend their class:

2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund

NOTE: You may substitute classes or students at any time.

Map & Reviews

New Era Technology Training
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New Era Technology Centre
#300, 633 - 6th Ave S.W., Ford Tower
Calgary, Alberta
Canada   T2P 2Y5

Reviews

 

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Here are some reviews of the training vendor.

   

The course was very helpful and the instructor was very knowledgable and made the effort to make sure all class members were understanding the excersizes and were on the same page. My only complaint is that the computers seemed a little worn out. Throughout the day most students in the class ran into some sort of issue with the computer not working the way it should. And during our practice time closer to the end of the day all the computers started crashing.

Reviewed by Lori F. 2012

   

The Instructor was fabulous and is the reason that I truly enjoyed the course.

Reviewed by Michelle F. 2011

   

Alex was extrememly helpful and knowlegeable.

Reviewed by Dawn G. 2011

   

The course was excellent, but I felt a little out of my league. The participants in the course were designers and IT people who had used other versions of SharePoint. While I benefited from their questions and comments during the class, I feel "lost" now that I'm back on my own at the office. Perhaps I was in the wrong coarse, but it did say power "user".

Reviewed by Sharon T. 2011

   

Alex is great!

Reviewed by ellen m. 2011

   

Jane is a wonderful teacher! i will gladly take any class she teaches!

Reviewed by Essante P. 2011

   

Jane is an excellent teacher! She is very knowledgable and is enthusiastic about the course!

Reviewed by Essante P. 2011

   

Very good - presented course material in an engaging way.

Reviewed by Claudine T. 2011

   

The instructor didn't provide a lot of structure to the class, he just skimmed through the material and didn't go into it very deep. As a result, the class finished up 1.5 h early as well. He tried to add material from PMI (which was missing from the course materials) but this sometimes just made things more confusing. The PMI material should really be in the course material to start with. Otherwise, the instructor was helpful, knowledgeable and had a good demeanor.

Reviewed by Laverne R. 2011

   

It was informative

Reviewed by Amanda N. 2011

   

Very good course with a very knowledgeable instructor. Class was at full occupancy and I felt that the class size was too large.

Reviewed by Amanda B. 2011

   

There were only 4 students so it went fast and we finished early. Personally I would have liked to spend more time practicing. Perhaps some reference to the book and if there were any practice exercises in there that we could use to gain more experience with Visio.

Reviewed by Denise T. 2011

   

The course started 40 minutes late because they did not have the correct computers set up for the program. It's like they were not even expecting us. I found it very disorganized. For the price I paid for this course, I expected a more professional presentation.

Reviewed by Karyn J. 2011

   

Instructor was very soft spoken did not have all the answres but did get answers later in the class.

Reviewed by Thomas H. 2011