Emerging Leaders - Essential Skills for the Frontline

Learn how to: Prioritize, plan, & manage your time; Identify your primary leadership style & techniques for maximizing that style; Develop more flexibility to use other leadership styles; Find ways to overcome communication barriers; & much more.

Course Outline

“I am more afraid of an army of one hundred sheep led by a lion than an army of one hundred lions led by a sheep.”
- Charles Maurice

Supervisors and new leaders face daunting challenges. It can be difficult to leave behind the role of individual contributor, and start to focus more on helping others to contribute their best. Employees who had been co-workers are now reports. Supervisors may be pulled between production tasks, and leadership roles. They may have been used to dealing with their own contributions, and now have to worry about how to motivate others, and/or solve their conflicts. Time and priority management, communication, coaching and conflict resolution are all starting to become skills that may play a bigger role than their technical expertise does. Contrary to popular belief, great leaders are not just born with these skills – these are things that are learned, and can be taught.

Upon successful completion of this course, students will know how to:
- Prioritize, plan, and manage their time.
- Identify their primary leadership style and techniques for maximizing that style.
- Develop more flexibility to use other leadership styles.
- Find ways to overcome communication barriers.
- Meet the needs of employees and co-workers through communication and coaching.
- Engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.

This one day primer course is a great introduction to the leadership process for new leaders, or those planning to move into a leadership role.

Outline

Students will spend the first part of the day getting to know other participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Managing Your Time and Your Energy
Among other things, this section will discuss ‘when to do what’ - time scheduling, SMART goals, and how to organize your personal workspace.

What Makes a Good Leader?
In this section students will learn about The Situational Leadership model and The Leadership Effectiveness and Adaptability Description (LEAD).

Communication as a Leadership Tool
This section defines communication, how to use effective communication, and discusses the major elements of communication such as verbal and non-verbal queues, asking questions, and body language.

The Commitment Curve
This section will teach you how to ensure new employees understand the commitment curve and recognize that the first few months of any new job will be tough.

Employee Development Models
In this section we will discuss the Coaching and Dialogue employee development models. “You” and “I” messages will also be discussed, along with the consequences and benefits of both changing and not changing.

Dealing with Conflict and Difficult Issues
A discussion of the difficulties involved when bringing up a concern or issue with another person.

What Successful Leaders Do
An examination of the best practices that successful leaders demonstrate to their teams.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan. 

Additional Details

Pre-Requisites

No Prerequisites required.

Certificates offered

Certificate of completion

Cancellation Policy

Students are required to give notice if they are unable to attend their class:

2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund

NOTE: You may substitute classes or students at any time.

Map & Reviews

New Era Technology Training
[ View Provider's Profile ]

New Era Technology Centre
#300, 633 - 6th Ave S.W., Ford Tower
Calgary, Alberta
Canada   T2P 2Y5

Reviews

 

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Here are some reviews of the training vendor.

   

The trainer was very knowledgeable and kept the course moving at a great pace. I wish I could take her home with me, so she could help me teach photoshop at the school I work at.

Reviewed by Michelle . 2012

   

The course was very helpful and the instructor was very knowledgable and made the effort to make sure all class members were understanding the excersizes and were on the same page. My only complaint is that the computers seemed a little worn out. Throughout the day most students in the class ran into some sort of issue with the computer not working the way it should. And during our practice time closer to the end of the day all the computers started crashing.

Reviewed by Lori F. 2012

   

The Instructor was fabulous and is the reason that I truly enjoyed the course.

Reviewed by Michelle F. 2011

   

Alex was extrememly helpful and knowlegeable.

Reviewed by Dawn G. 2011

   

The course was excellent, but I felt a little out of my league. The participants in the course were designers and IT people who had used other versions of SharePoint. While I benefited from their questions and comments during the class, I feel "lost" now that I'm back on my own at the office. Perhaps I was in the wrong coarse, but it did say power "user".

Reviewed by Sharon T. 2011

   

Alex is great!

Reviewed by ellen m. 2011

   

Jane is a wonderful teacher! i will gladly take any class she teaches!

Reviewed by Essante P. 2011

   

Jane is an excellent teacher! She is very knowledgable and is enthusiastic about the course!

Reviewed by Essante P. 2011

   

Very good - presented course material in an engaging way.

Reviewed by Claudine T. 2011

   

The instructor didn't provide a lot of structure to the class, he just skimmed through the material and didn't go into it very deep. As a result, the class finished up 1.5 h early as well. He tried to add material from PMI (which was missing from the course materials) but this sometimes just made things more confusing. The PMI material should really be in the course material to start with. Otherwise, the instructor was helpful, knowledgeable and had a good demeanor.

Reviewed by Laverne R. 2011

   

It was informative

Reviewed by Amanda N. 2011

   

Very good course with a very knowledgeable instructor. Class was at full occupancy and I felt that the class size was too large.

Reviewed by Amanda B. 2011

   

There were only 4 students so it went fast and we finished early. Personally I would have liked to spend more time practicing. Perhaps some reference to the book and if there were any practice exercises in there that we could use to gain more experience with Visio.

Reviewed by Denise T. 2011

   

The course started 40 minutes late because they did not have the correct computers set up for the program. It's like they were not even expecting us. I found it very disorganized. For the price I paid for this course, I expected a more professional presentation.

Reviewed by Karyn J. 2011

   

Instructor was very soft spoken did not have all the answres but did get answers later in the class.

Reviewed by Thomas H. 2011