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The course provides details on how to deploy and manage Hyper-V and Remote Desktop Services on Windows Server 2008 R2.


 
Course Outline
About this Course This five-day, instructor-led course will provide you with the knowledge and skills to deploy and manage a server virtualization environment using Microsoft technologies. The course provides details on how to deploy and manage Hyper-V and Remote Desktop Services on Windows Server 2008 R2. The course also provides details on how to manage a server virtualization environment by using System Center products such as System Center Virtual Machine Manager (VMM) 2008, SCVMM 2008 R2, System Center Operations Manager 2007 R2, System Center Data Protection Manager 2007 R2, and System Center Configuration Manager 2007 R2. This course does not require previous server virtualization experience, but does require that students have significant experience in managing Windows Server 2008 or Windows Server 2008 R2.

Audience Profile The primary audience for this course is Microsoft Windows Server 2008 system administrators who will manage and implement Server Virtualization technologies within their network.

The students for this course are responsible for virtualizing their current servers, or have been requested or directed by their information technology (IT) management to research and/or implement server virtualization in the existing environment. They should have a minimum of 1.5 years of experience working with Microsoft Windows Server 2008 as a server administrator. Prior experience with virtualization is not expected. However, familiarity with virtualization concepts and management tools is highly recommended.

For courses that have an associated product design guide (PDG), get this from the PDG document. For courses that do not have an associated PDG, get this from the vision document. Avoid a secondary audience definition if possible.

Course Outline Module 1: Evaluating and Planning for Virtualization
Describe virtualization as it relates to server, desktop, and application environments. Students also will learn how to plan for critical decision points related to hardware requirements, storage, availability, and security.

Lessons
•Overview of Microsoft Virtualization
•Overview of Microsoft Virtualization
•Evaluating the Current Environment for Virtualization
•Evaluating the Current Environment for Virtualization

Lab : Evaluating the Network Environment for Virtualization
•Planning for the Hyper-V Server Role
•Assessing the Computing Environment by Using the MAP Toolkit

After completing this module, students will be able to:

•Describe the challenges that traditional network environments face, which organizations can address by using virtualization technologies.
•Describe virtualization technology.
•Identify options available for server virtualization.
•Identify options available for desktop and presentation virtualization.
•Identify options available for application virtualization.
•Determine the most appropriate virtualization solution based upon organizational requirements.
•Describe management tasks for a virtual environment.
•Describe the components that make up the Microsoft System Center solution.
•Describe how you can use System Center Virtual Machine Manager to manage virtual environments.
•Describe how you can use System Center Data Protection Manager to backup and recover a virtual environment.
•Describe how you can use System Center Operations Manager to monitor and respond to performance issues that relate to the virtual environment.
•Describe how you can use System Center Operations Manager to manage and maintain both physical and virtual systems.
•Describe management tasks for a virtual environment.
•Describe the components that make up the Microsoft System Center solution.
•Describe how you can use System Center Virtual Machine Manager to manage virtual environments.
•Describe how you can use System Center Data Protection Manager to backup and recover a virtual environment.
•Describe how you can use System Center Operations Manager to monitor and respond to performance issues that relate to the virtual environment.
•Describe how you can use System Center Operations Manager to manage and maintain both physical and virtual systems.
•Describe the Hyper-V Server Role.
•Describe requirements and limits for the Hyper-V Server Role.
•Describe planning considerations for Hyper-V disks and storage.
•Describe options for storage configuration in Hyper-V.
•Describe options for providing high availability for Hyper-V.

Module 2: Installing and Configuring the Hyper-V Server Role

After completing this module, you will be able to install the Hyper-V server role, and configure host and virtual network settings.

Lessons
•Installing the Hyper-V Server Role
•Configuring Hyper-V Settings and Virtual Networks

Lab : Installing and Configuring the Hyper-V Server Role
•Installing the Hyper-V Role
•Determining Virtual Network Configuration Settings Based On Organizational Requirements
•Configuring Virtual Network Settings Using Virtual Network ManagerIn this exercise, you will: Configure virtual networks based on the design in Exercise 2
•Installing Remote Management Tools
After completing this module, students will be able to:
•Describe the prerequisites for installing Hyper-V.
•Describe the process for installing Hyper-V on a Windows Server 2008 R2 host.
•Identify the management tools that you can use to manage the Hyper-V server role.
•Install and configure Hyper-V management for remote administration.
•Installing the Hyper-V Server Role on a Server Core Installation of Windows Server 2008 R2.
•Modify the default folders for virtual machines and virtual hard disks.
•Configure Hyper-V user settings.
•Determine when to use external, internal, or private virtual machine networks.
•Use Virtual Network Manager to configure virtual networks.
•Configure Hyper-V to support VLANs.

Module 3: Creating and Configuring Virtual Hard Disks and Virtual Machines
After completing this module, you will be able to determine and configure the most appropriate virtual hard disk(s) to use in a virtual machine. Students also will be able to create and configure virtual machines.

Lessons
•Creating and Configuring Virtual Hard Disks
•Creating and Configuring Virtual Machines
•Managing Virtual Machine Snapshots
•Working with the Virtual Machine Connection Application

Lab : Creating Virtual Hard Disks and Virtual Machines
•Creating Appropriate Virtual Hard Disks, Based On Organizational Requirements
•Creating New Virtual Machines Using the Virtual Machine Wizard
•Modifying Virtual Machine Settings
•Creating and Modifying Virtual Machine Snapshots

After completing this module, students will be able to:
•Describe storage options for virtual machines.
•Prepare the host computer to attach physical disks to a virtual machine.
•Configure storage based on Internet Small Computer System Interface (iSCSI).
•Describe the types of virtual hard disks.
•Describe the use and benefits of pass-through disks.
•Create a new virtual hard disk using the new Virtual Hard Disk Wizard.
•Edit and inspect virtual hard disks.
•Describe considerations for creating new virtual machines.
•Create a new virtual machine using the new Virtual Machine Wizard.
•Configure virtual machine settings.
•Describe the Hyper-V integration services.
•Import and export virtual machines.
•Describe the file formats that you use for virtual machines.
•Migrate legacy virtual machines to Hyper-V.
•Describe what a virtual machine snapshot is and how you use it. Be sure to include information on the file format.
•Describe considerations for using snapshots, including storage sizing and requirements.
•Creating and managing virtual machine snapshots.
•This lesson will begin by describing a snapshot and the scenarios in which you use snapshots in the enterprise environment.
•This lesson also describes the concept of a virtual machine snapshot. -This lesson focuses on the management aspects of applying, and deleting, and reverting snapshots. This lesson will also discuss how to configure the snapshot storage. location.
•Describe the Virtual Machine Connection Tool.
•List the considerations for using the virtual machine connection tool.
•Discuss connecting to remote virtual machines from a domain and to a virtual machine in a remote domain.

Module 4: Integrating System Center Virtual Machine Manager with Microsoft Hyper-V Server 2008 R2
After completing this module, students will be able to plan for, and deploy, System Center Virtual Machine Manager with their Hyper-V solution.

Lessons
•Planning for Integration of System Center Virtual Machine Manager
•Installing the VMM Server and Administrator Console
•Managing Hosts and Host Groups

Lab : Planning and Deploying VMM 2008 R2
•Planning for the Implementation of SCVMM 2008 R2, Based Upon Organizational Requirements
•Installing and Configuring SCVMM Server and Administration Console Components

After completing this module, students will be able to:
•Creating and Managing Host Groups
•Describe the VMM.
•Describe VMM 2008 R2 components.
•Describe system requirements for installing VMM 2008 R2 components.
•Plan for the management of hosts and host groups.
•Plan for the implementation of the VMM database.
•Plan for the implementation of the VMM Library.
•Describe considerations for installing the VMM Server and Administrator console, including domain requirements, account requirements, and other requirements.
•Describe the process for installing the VMM Server.
•Use the VMM Configuration Analyzer to identify configuration issues.
•Describe the installation and features of the VMM administrator console.
•Describe common post-installation tasks.
•Describe the Windows PowerShell – VMM command shell.
•Describe reasons for using host groups.
•Create and modify the properties of host groups.
•Describe the types of hosts that you can add to VMM 2008.
•Configure default virtual machine paths.
•Describe the process for adding hosts in an Active Directory directory service domain.
•Describe the process for adding hosts located in a perimeter network.
•Describe the management options for a host.

Module 5: Creating and Deploying Virtual Machines Using System Center Virtual Machine Manager 2008 R2
After completing this module, students will be able to use VMM 2008 R2 to create and deploy virtual machines.

Lessons
•Creating a New Virtual Machine Using VMM 2008 R2
•Converting a Physical Server to a Virtual Machine
•Converting and Migrating Virtual Machines

Lab : Creating and Deploying Virtual Machines
•Creating a New Virtual Machine
•Deploying a New Virtual Machine from the VMM Library
•Converting a VMware-Based Virtual Machine to a Hyper-V Based Virtual Machine

After completing this module, students will be able to:
•Describe supported operating systems and hardware capabilities for virtual machines.
•Identify sources that you can use for new virtual machines.
•Describe placement options when creating a new virtual machine.
•Describe how you use ratings to determine appropriate placement.
•Describe how to customize placement ratings for a specific virtual machine.
•Deploy stored virtual machines from a VMM Library.
•Describe considerations and methods for determining physical-to-virtual (P2V) machine conversion candidates.
•Describe requirements for physical source computers.
•Perform a P2V conversion.
•Identify the difference between converting and migrating a virtual machine.
•Describe requirements for performing a V2V conversion.
•Describe the options you have when performing a V2V conversion.
•Describe the considerations and the process for migrating a virtual machine.
•Describe scenarios for cloning an existing virtual machine.
•Describe considerations for cloning a virtual machine.
•Describe the process and decision points for cloning a virtual machine.

Module 6: Managing Virtual Machines Using Virtual Machine Manager 2008
This module explains how to perform various management tasks on virtual machines stored within the VMM infrastructure.

Lessons
•Overview of VMM Management Tasks
•Creating and Managing Checkpoints

Lab : Managing Virtual Machines Using VMM 2008 R2
•Modifying Virtual Machine Properties
•Managing Virtual Machine Checkpoints

After completing this module, students will be able to:
•Describe common actions for operating and managing virtual machines.
•Perform actions used to operate a virtual machine.
•Perform actions used to deploy, migrate, and store virtual machines.
•Perform actions used to manage configurations, disks, and checkpoints.
•Describe virtual machine property options.
•Perform actions to configure virtual machine property options.
•Describe considerations for using checkpoints.
•Create and modify a VMM checkpoint.
•Manage VMM checkpoints.

Module 7: Configuring and Managing the VMM Library
This module explains how to configure and manage resources in the VMM Library.

Lessons
•Overview of the VMM Library
•Managing Profiles and Templates
•Designing Fault Tolerance for the VMM Library

Lab : Configuring and Managing the VMM Library
•Adding a Library Server and Library Resources
•Creating a Hardware Profile
•Creating a Guest Operating-System Profile
•Creating a Virtual Machine Template
•Configuring highly available file servers for Virtual Machine Library Using DFS

After completing this module, students will be able to:
•Describe what the VMM Library is and the types of resources that are stored within the library.
•Add a Library Server and assign library groups.
•Add library shares to a library server.
•Add file-based resources to the library.
•Describe hardware profiles and benefits of their usage.
•Describe guest operating system profiles and benefits of their usage.
•Show how to create a hardware and guest operating-system profile.
•Describe the benefits for creating and using virtual machine templates.
•Describe the components that make up a virtual machine template.
•Create a virtual machine template.
•Describe options for providing fault tolerance for the VMM Library.
•Compare and evaluate the differences between the options.
•List the considerations for supporting highly available Library Servers.

Module 8: Configuring User Roles and the Virtual Machine Manager Self-Service Portal
This module explains how to configure and manage user roles and the Virtual Machine Manager Self-Service Portal.

Lessons
•Configuring User Roles
•Installing and Configuring the VMM Self-Service Portal

Lab : Configuring the VMM Self-Service Portal
•Preparing the Host Group and User Role Requirements
•Implementing the Self-Service Portal

After completing this module, students will be able to:
•Describe the concept of role-based security in VMM 2008 R2.
•Describe the role types that are available in VMM 2008 R2.
•Describe the objects that you can delegate by using Role-based security.
•Describe the process for creating a user role in VMM 2008.
•Create user roles in VMM 2008 R2.
•Determine the most appropriate role-based security configuration based upon organizational requirements.
•Describe considerations for implementing the VMM Self-Service Portal.
•Describe the overall process for implementing the Self-Service Portal.
•Describe system requirements for the VMM Self-Service Portal.
•Install the SCVMM Self-Service Portal.
•Configure user access to the SCVMM Self-Service Portal.
•Describe security best practices for the SCVMM Self-Service Portal.

Module 9: Implementing High Availability for Server Virtualization

This module explains how to configure high availability for server virtualization.

Lessons
•Overview of Failover Clustering
•Implementing Failover Clustering with Hyper-V
•Implementing High Availability with VMM 2008 R2

Lab : Implementing High Availability for Server Virtualization
•Installing and Configuring the Failover Clustering Feature
•Configuring Live Migration
•Integrating Failover Clustering with VMM 2008 R2

After completing this module, students will be able to:
•Describe options for providing high availability for virtualization.
•Describe what a Failover Cluster is and how it provides high availability for virtual machines.
•Describe new Failover Cluster functionality available in Windows Server 2008 R2.
•Describe considerations for a Failover Cluster design.
•Determine appropriate Quorum configurations for Failover Clusters.
•Describe how Failover Clusters work with Hyper-V.
•Describe best practices for implementing Failover clustering with Hyper-V.
•Describe requirements for using Hyper-V with failover clustering.
•Describe the overall process for implementing Hyper-V and failover clustering.
•Implement failover clustering with Hyper-V.
•Describe Live Migration.
•Describe the overall process for implementing Live Migration.
•Perform Live Migration using Hyper-V.
•Describe planning considerations for implementing high availability with SCVMM 2008 R2.
•Describe the overall process for configuring host clusters to support high availability.
•Describe how to manage host clusters.
•Implement clustering using VMM 2008.

Module 10: Maintaining Software Updates Using the Offline Virtual Machine Servicing Tool
This module explains how to maintain software updates using the Offline Virtual Machine Servicing Tool.

Lessons
•Overview of the Offline Virtual Machine Servicing Tool
•Configuring WSUS and the Offline Virtual Machine Servicing Tool

Lab : Maintaining Software Updates Using the Offline Virtual Machine Servicing Tool
•Configuring Infrastructure Prerequisites to Support the Offline Virtual Machine Servicing Tool
•Installing and Configuring the Offline Virtual Machine Servicing Tool

After completing this module, students will be able to:
•Describe methods for maintaining software updates.
•Describe how the Offline Virtual Machine Servicing Tool works.
•Describe infrastructure requirements for the Offline Virtual Machine Servicing Tool.
•Describe tasks required to prepare the virtual machines for offline software-update management.
•Describe the process for configuration WSUS to support virtual machine servicing.
•Configure WSUS to support virtual machine servicing.
•Describe the process for installing and configuring the Offline Virtual Machine Servicing Tool.
•Install and configure the Offline Virtual Machine Servicing Tool.

Module 11: Monitoring and Reporting Virtualization
This module explains how to use the monitoring tools included with VMM 2008 and integrate System Center Operations Manager to provide extended monitoring, reporting, and troubleshooting capabilities.

Lessons
•Monitoring Jobs in VMM 2008 R2
•Integrating System Center Operations Manager with VMM 2008 R2
•Configuring Performance and Resource Optimization

Lab : Integrating System Center Operations Manager with VMM 2008
•Configuring System Center Operations Manager for VMM 2008 Integration
•Configuring PRO

After completing this module, students will be able to:
•Describe the VMM jobs feature.
•Describe the methods used to view job status.
•Cancel and restart jobs.
•Filter job status.
•Track changes using Jobs view.
•Perform management tasks related to job status in VMM.
•Identify reporting needs for specific virtual environment scenarios.
•Describe features provided by integrating System Center Operations Manger.
•Describe prerequisites for integrating Operations Manager.
•Describe the process for integrating Operations Manager with VMM 2008 R2.
•Enable reporting in VMM 2008 R2.
•Describe Performance and Resource Optimization (PRO).
•Plan for the implementation of PRO.
•Enable PRO integration.
•View and implement PRO Tips.

Module 12: Backup and Restore Strategies for Virtual Machines
This module explains how to configure and manage resources in the VMM Library.

Lessons
•Overview of Backup and Restore Options for Virtual Machines and the VMM Database
•Implementing Data Protection Manager for Backing Up the VMM Infrastructure

Lab : Using Data Protection Manager to Back Up the VMM 2008 Infrastructure

After completing this module, students will be able to:
•Describe options for backing up virtual machines.
•Use the SCVMM Administrator console to back up the VMM database.
•Describe the process and tools used to restore the VMM database.
•Describe the features of Data Protection Manager 2007 SP1.
•Describe the prerequisites for installing and implementing Data Protection Manager 2007 SP1.
•Describe the process for installing and configuring Data Protection Manager 2007 SP1.
•Describe the process for configuring backup processes for SCVMM 2008 and Data Protection Manager 2007 SP1.

Module 13: Desktop Virtualization Using Remote Desktop Services
This module explains how to describe and implement the core role services included in the Remote Desktop Services server
Role.

Lessons

•Overview of Remote Desktop Services
•Implementing the Remote Desktop Session Host
•Implementing Remote Desktop Connection Broker
•Implementing the Remote Desktop Connection Virtualization Host

Lab : Implementing Remote Desktop Services
•Installing the Remote Desktop Session Host
•Installing and configuring the Remote Desktop Session Host
•Installing the Remote Desktop Connection Broker
•Configuring the Remote Desktop Connection Broker
•Installing and Configuring the Remote Desktop Virtualization Host
•Deploying an Application Using RemoteApp

After completing this module, students will be able to:
•Describe the benefits of Remote Desktop Services.
•Describe the Role Services included with the Remote Desktop Services sever role.
•Describe updates to the client experience with Remote Desktop Services.
•Describe RD Licensing.
•Describe the prerequisites for installing and implementing the RD Session Host.
•Describe common configuration and management tasks for the RD Session Host.
•Describe how to secure an RD Session Host.
•What is the RDS Broker Role?
•Describe the prerequisites for installing and implementing the RDS Connection Broker.
•Describe common configuration and management tasks for the RDS Connection Broker.
•Deploying RemoteApp to a Windows 7 Client Start menu.
•Describe the virtual desktop infrastructure concept and how the Remote Desktop Virtualization host works.
•Describe the prerequisites for installing and implementing the RD Virtualization Host.

Module 14: Extending Remote Desktop Services Outside the Organization

This module explains how to implement and configure the Remote Desktop Gateway and Remote Desktop Web Access.

Lessons
•Configuring the Remote Desktop Gateway
•Configuring Remote Desktop Web Access

Lab : Integrating Remote Desktop Web Access into the Desktop Virtualization Infrastructure
•Installing Remote Desktop Gateway
•Installing Remote Desktop Web Access
•Configuring Remote Desktop Web Access
•Integrating RemoteApp and Desktop Connection with Remote Desktop Web Access

After completing this module, students will be able to:
•Describe how the Remote Desktop Gateway works.
•Describe how to secure the Remote Desktop Gateway.
•Use Authorization Policies with Remote Desktop gateway.
•Describe how to configure the Remote Desktop Gateway.
•Describe how to use network access protocol (NAP) remediation with Remote Desktop Gateway.
•Use certificates for Remote Desktop Gateway.
•Describe the prerequisites for installing and implementing Remote Desktop Web Access.
•Describe how to implement RemoteApp and Desktop connection with RD Web Access.
•Describe how to secure Remote Desktop Web Access.
•Configure Single Sign-on for Remote Desktop Web Access.
•Integrate RemoteApp and Remote Desktop Web Access.

At Course Completion

After completing this course, students will be able to:
•Describe server, desktop, and application virtualization.
•Describe how you use Microsoft System Center is to manage the virtual infrastructure.
•Evaluate a network environment for server virtualization.
•Plan for the implementation of the Hyper-V server role.
•Install the Hyper-V Server Role.
•Manage Hyper-V settings and virtual networks.
•Create and configure virtual machines.
•Manage virtual machine snapshots.
•Managing and maintaining the Virtual Machine Connection Tool.
•Create and configure virtual machines.
•Manage virtual machine snapshots.
•Managing and maintaining the Virtual Machine Connection Tool.
•Create a new virtual machine using SCVMM 2008 R2.
•Convert a physical server to a virtual machine.
•Convert and migrate virtual machines.
•Clone virtual machines.
•Describe common management tasks and property configuration settings for virtual machines managed by VMM 2008.
•Describe when and how to use virtual machine checkpoints.
•Overview of the VMM Library.
•Manage profiles and templates.
•Design fault tolerance for the VMM library.
•Configure VMM user roles.
•Install and configure the VMM Self-Service Portal.
•Describe the Windows Server 2008 R2 Failover Cluster feature.
•Implement failover clustering with Hyper-V and VMM 2008 R2.
•Describe how to use the Offline Virtual Machine Servicing Tool to maintain updates for virtual machines.
•Configure Windows Server Update Services (WSUS) and the Offline Virtual Machine Servicing Tool.
•Monitor and manage jobs in VMM 2008 R2s.
•Configure System Center Operations Manager integration.
•Configure Performance and Resource Optimization (PRO).
•Describe backup and restore options for virtual machines and the VMM database.
•Implementing Data Protection Manager for backing up the VMM infrastructure.
•Understand the use and role of Remote Desktop Services (RDS).
•Implement the Remote Desktop Session Host.
•Implement the Remote Desktop Connection Broker.
•Implement the Remote Desktop Virtualization Host.
•Configure the Remote Desktop Gateway.
•Configure Remote Desktop Web Access.
•Configure Remote Desktop Licensing.
Prerequisites & Certificates
Pre-Requisites

Before attending this course, students must: •Perform server administrator tasks responsible for building and maintaining a virtualization infrastructure. •Work or consult for a midsize to enterprise-size organization. •Have a basic understanding of server virtualization concepts related to Microsoft or other third-party virtualization technologies. •Support production, development, testing, high availability, business continuity, staging, classroom, or hosting environments based upon Windows Server 2008 technology. •Understand a Windows-based network, including Active Directory directory service. •Understand storage technologies, such as Storage Area Network (SAN) including Internet small computer system interface (iSCSI), Fiber Channel, and Direct Attached Storage (DAS). •Understand Windows Server 2008 failover clustering.

Certificates offered

Certificate of Comletion


Cancellation Policy
Students are required to give notice if they are unable to attend their class:

2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund

NOTE: You may substitute classes or students at any time.

Map & Reviews
New Era Technology Training
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Here are some reviews of the training vendor.
It would have been beneficial for the instructors screen to have the capability of zooming in on parts of the workbook.
Reviewed by 2016
The course was informative but fast flowing. I love the idea of being able to re-attend at no cost.
Reviewed by 2016
When there's a very small (2-3)audience at the training, I believe the instructor should reach out ahead of time to find out if any attendees have specifics they would like to have covered as opposed to an overall general content taught. It was not of great value as it was too general.
Reviewed by 2015
The course was very informative and useful, but the time could have been used better. I could have learned everything taught in an hour and a half, and the rest of the time would have been better used doing exercises to really ingrain the information into my brain.
Reviewed by 2015
Jane is great. She was very enthusiastic, very engaging, and quite knowledgeable.
Reviewed by 2015
Would like to have spent just a little more time on a few extra items, in SharePoint 2013. i.e. the workflows, lookup columns. Jane was great!! I have a had previous learning with Jane and she takes the course and it just comes alive under her guidance. I just do not like going downtown.
Reviewed by 2015
I only wish that this course lasted longer than 2 days. We barely scratched the surface and what we learned only raised more questions. It would be nice if there was a version of the course that lasted 4 days so that we could explore more features and options, more thoroughly.
Reviewed by 2015
Very useful course with appropriate environment.
Reviewed by 2014
Really enjoyed the instructor, she was very knowledgable about SharePoint.
Reviewed by 2014
Great one day training! Very informative!
Reviewed by 2014
I can bearly see the blackboard due to the light.
Reviewed by 2014
With respect to the Training Provider, they offered what seemed to be a very detailed manual; however, the instructor followed his own agenda for teaching. Although I'm certain the same material was covered (plus extras, which are appreciated), by not following the manual, it makes it more difficult for a student to take notes. It would have been easier to add notes to the manual, as needed - than trying to capture subject, background info, and the relevent point I am trying to capture on a loose sheet of paper.
Reviewed by 2014
The course was good,however, the instructor was way too dry. He didn't engage the students very much, except to ask if there were any questions which made it a little boring.
Reviewed by 2013
While the instructor was delightful I did not feel she had a good enough grasp of the program. There were often times when a student may have missed a step and she was unable to intuitively know what they'd missed and so the entire class would have to start from the beginning. Unfortunately this class left me more confused than when I'd walked in, and also left me less confident than I'd been after Level 1.
Reviewed by 2013
As this was a beginner course and I have never used power point, the time given to practice the information provided I felt was not adequate.
Reviewed by 2013
I'm very pleased with all the 'head knowledge' I learned yesterday. Now, I have to put my new skills to good use !
Reviewed by 2013
Julie was GREAT! Very personable and helped everyone when they needed it. I would definitely take another course with her and through this organization.
Reviewed by 2013
Mr. Mike is very knowledgeable about Excel 2010, Level 2, and I learned a lot during the class which I will be able to use on a daily basis at work. The Course contents were exactly as indicated. Looking forward to Level 3 someday !
Reviewed by 2013
It was really hot in the room - I know this is a persistent problem with clients - some like it hot, some like it cold! We didn't get to all the topics - I guess I'd rather have this and really understand the topics we did cover; but I needed chart work which we didn't get to.
Reviewed by 2013
The course was short but our instructor was very good and explained the concepts that was easy to understand. I like the fact that she didn't just give us the course textbook and have us go through it and instead had her own training agenda with the textbook serving as a supplemental item. I didn't have too much experience with SharePoint 2010 and I didn't have any issues keeping up with the course. Would definitely recommend this course for those that are interested in SharePoint Workflow.
Reviewed by 2013
May be more practice should be included. Thanks!
Reviewed by 2013
This course was cancelled 45 minutes before the scheduled start time. To have a survey come out when I didn't even take the course is not very professional.
Reviewed by 2013
The instructor was excellent - I would highly recommend him and hope to get him again as my instructor.
Reviewed by 2013
Would have have liked longer day, hours.
Reviewed by 2013
The instructor, JASON HALL, had a fluent, practical, hands-on and knowledgeable style of involving the partipants directly with the software. This was vastly superior to laboriously going thru the course material linearly page after page. We didn't doze off and he answered questions and immediately dealt with individual issues in working through the residential housing project example. I would take another class from Jason Hall.
Reviewed by 2013
The instructor was not helpful as she just read the book to us and went step by step. I could have just bought the book and did that myself. It needed REAL world relevance
Reviewed by 2013
The overhead screen was difficult to see. The instructor went very fast and did not check to ensure that we were all up to where he was - this caused us to go back several times. More consideration needs to be made to ensure each participant is at the right place, can see the board, and the instructor needs to slow down so he is not continuing to instruct while we are catching up, as several of us missed a few things.
Reviewed by 2013
The instructor wasted lot of time in discussing things that are not required for this training and had less hours to spend on actual matter.
Reviewed by 2012
This was a good course for a Sharepoint introduction. I came out feeling more prepared to tackle our SP project.
Reviewed by 2012
Mike did an awesome job. He was entertaining yet very knowledgeable.
Reviewed by 2012
Very good course well taught, Jason Hall did an excellent job.
Reviewed by 2012
The course was very good, Jason Hall was a excellent instructor and took the extra time to answer all questions and help where extra help was needed. Great Instructor.
Reviewed by 2012
I have to say this was one of the best courses I have attended and the main reason is because of JASON HALL!! I loved his approach to teaching! He was animated and didn't make us read from the book once. LOVED IT. Tara Johnson-Ouellette & Kim Grayson
Reviewed by 2012
I took Communicating Effectively for Optimum Outcomes. Tyler Huggins was a fantastic instructor! He provided a lot of helpful tips, some of which are not included in the course. In addtion, Tyler has given us his contact information to provide us with further help with communicating issues going forward.
Reviewed by 2012
this course could have been cut into half a day with the material we covered. 80% of the day was spent with the instructor talking about his life, and irrelevant things. Although he had a great energy and spirit.... The day was a bit too long. Half day course of basics would have been perfect.
Reviewed by 2012
Instructor was very self-absorbed and spent more time talking about himself than Microsoft Word. We paid a lot of money to take the course and would have benefited from the instructor talking more about Word rather than hearing about his travels, the food he ate, the airbrushing on his daughter's skate board , his clients, how busy and important he is, his hiking plans for the weekend, how his buddy was at his house drinking his scotch, his best friend's battle with colon cancer, his daughter's travel future plans to base camp 2 of Everest, his dogs personalities, his friend in the police force, his upcoming trip to Thailand, and the worst of all....his divorce proceedings. It was such a shame that he knew so much about Word but had a problem actually staying focused and teaching us about it. He had a couple of minutes to complete the material and broke into another story instead, he ran over the 4pm class time frame and never finished going through the material unless people wanted to stay late!
Reviewed by 2012
With all the valuable insights and topics to cover, I feel that this should be a two day course; we only got through half of the course book in the one day. While the rest of the material could be done by self-directed learning, others in my class agreed that they wouldn't have time to learn the rest on their own time. The course description indicated that I would be learning all the material but we simply didn't get that far. The computers, desks, and chairs were certainly not ergonomic. I would encourage the facility to consider this next time they upgrade their equipment & furniture.
Reviewed by 2012
the course seemed to contain quite a bit of project management rather than strictly program operations and fundamentals. could use more hands on with features and abilities of the program
Reviewed by 2012
The class was very rushed. The last few topics we essentially whipped through them but it still provided learning on what I needed to know
Reviewed by 2012
I would have liked to go through the toolbar/ribbon a bit more and learn what each button does.
Reviewed by 2012
The material was presented well. I felt that the pace of the class could have gone faster (but I do have a software developer background so that could be partly the reason). I was hoping to have some time during class, say the last hour or so to work my way through the exercises provided in the binder. I did appreciate the last part on Sharepoint Developer and did like the hands-on approach. Otherwise it was a good course and I felt that it was valuable to me.
Reviewed by 2012
Re: Break Times - could be shorter, especially considering the day/course ended an hour and a half early. For the price and amount of time scheduled for the day, a lot more could be learned/taught/included
Reviewed by 2012
It was hard to see the instructors screen. It was a projector that was turned toward a white board.
Reviewed by 2012
Jason Hall is fantastic and I look forward to taking another course with him. My last experience at New Era was not great; the instructor did not meet our expectations and the computers were not working when we arrived. But Jason made the day fly by and I felt like I learned not only the set curriculum but gained lots of additional presentation skills.
Reviewed by 2012
The instructor in this class was EXCELLENT. I would highly recommend her as she really knew what she was doing and her etaching style was great. AWESOME instuctor.
Reviewed by 2012
The trainer was very knowledgeable and kept the course moving at a great pace. I wish I could take her home with me, so she could help me teach photoshop at the school I work at.
Reviewed by 2012
The course was very helpful and the instructor was very knowledgable and made the effort to make sure all class members were understanding the excersizes and were on the same page. My only complaint is that the computers seemed a little worn out. Throughout the day most students in the class ran into some sort of issue with the computer not working the way it should. And during our practice time closer to the end of the day all the computers started crashing.
Reviewed by 2012
The Instructor was fabulous and is the reason that I truly enjoyed the course.
Reviewed by 2011
Alex was extrememly helpful and knowlegeable.
Reviewed by 2011
The course was excellent, but I felt a little out of my league. The participants in the course were designers and IT people who had used other versions of SharePoint. While I benefited from their questions and comments during the class, I feel "lost" now that I'm back on my own at the office. Perhaps I was in the wrong coarse, but it did say power "user".
Reviewed by 2011
Alex is great!
Reviewed by 2011
Jane is a wonderful teacher! i will gladly take any class she teaches!
Reviewed by 2011
Jane is an excellent teacher! She is very knowledgable and is enthusiastic about the course!
Reviewed by 2011
Very good - presented course material in an engaging way.
Reviewed by 2011
The instructor didn't provide a lot of structure to the class, he just skimmed through the material and didn't go into it very deep. As a result, the class finished up 1.5 h early as well. He tried to add material from PMI (which was missing from the course materials) but this sometimes just made things more confusing. The PMI material should really be in the course material to start with. Otherwise, the instructor was helpful, knowledgeable and had a good demeanor.
Reviewed by 2011
It was informative
Reviewed by 2011
Very good course with a very knowledgeable instructor. Class was at full occupancy and I felt that the class size was too large.
Reviewed by 2011
There were only 4 students so it went fast and we finished early. Personally I would have liked to spend more time practicing. Perhaps some reference to the book and if there were any practice exercises in there that we could use to gain more experience with Visio.
Reviewed by 2011
The course started 40 minutes late because they did not have the correct computers set up for the program. It's like they were not even expecting us. I found it very disorganized. For the price I paid for this course, I expected a more professional presentation.
Reviewed by 2011
Instructor was very soft spoken did not have all the answres but did get answers later in the class.
Reviewed by 2011
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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