Communicating Effectively for Optimum Outcomes

Upon completion, you will: Identify common communication problems that may be holding them back, develop skills in listening actively & empathetically, Identify what their non-verbal messages are telling others, Develop skills in asking questions & more

Course Outline

In life, communication is everything.  The world today is connected through communication opportunities like never before.  Unless we can make ourselves clearly understood, we will be mis-judged, under-utilized and passed over for other candidates that better convey the point they are trying to make.  From individual relationships to global companies, our success hinges on communicating effectively.

Upon completion of this workshop, students will be able to:
-    Identify common communication problems that may be holding them back
-    Develop skills in listening actively and empathetically
-    Identify what their non-verbal messages are telling others
-    Develop skills in asking questions
-    Enhance their ability to handle difficult situations

Introduction and Course Overview

The first part of the day will be spent getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

The Ten Commandments of Positive Relationships
During this session, participants will explore ways to build positive relationships.

Self-Awareness
Knowing your fears can help you address them. Participants will complete a self-confidence assessment and then the group will discuss fears and solutions.

Communication
During this session, you participants will identify their strengths and weaknesses through a personal exercise and role-play.

Communication Barriers
After a case study, participants will work in groups to discuss barriers to communication. Participants will also complete a short exercise to illustrate how these barriers apply to everyday life.

Asking Questions
This session will examine questioning skills (including open questions, closed questions, and probing) through lecture and exercises.

Listening Skills
Participants will work on their listening skills.

Body Language
There will be a discussion surrounding the notion of body language. Then, participants will complete exercises to explore the concept further.

Johari Windows
The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session.

Frame of Reference
Through lecture, group exercise, and group discussion, this session will explore our frame of reference and the assumptions that we make.

Five Approaches to Relationships
We will begin this topic with a short lecture. Then, participants will explore a particular approach of their choice in groups. Next, each group will report their findings.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Additional Details

Pre-Requisites

None

Certificates offered

Certificate of completion

Cancellation Policy

Students are required to give notice if they are unable to attend their class:

2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund

NOTE: You may substitute classes or students at any time.

Map & Reviews

New Era Technology Training
[ View Provider's Profile ]

New Era Technology Centre
#300, 633 - 6th Ave S.W., Ford Tower
Calgary, Alberta
Canada   T2P 2Y5

Reviews

 

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Here are some reviews of the training vendor.

   

The trainer was very knowledgeable and kept the course moving at a great pace. I wish I could take her home with me, so she could help me teach photoshop at the school I work at.

Reviewed by Michelle . 2012

   

The course was very helpful and the instructor was very knowledgable and made the effort to make sure all class members were understanding the excersizes and were on the same page. My only complaint is that the computers seemed a little worn out. Throughout the day most students in the class ran into some sort of issue with the computer not working the way it should. And during our practice time closer to the end of the day all the computers started crashing.

Reviewed by Lori F. 2012

   

The Instructor was fabulous and is the reason that I truly enjoyed the course.

Reviewed by Michelle F. 2011

   

Alex was extrememly helpful and knowlegeable.

Reviewed by Dawn G. 2011

   

The course was excellent, but I felt a little out of my league. The participants in the course were designers and IT people who had used other versions of SharePoint. While I benefited from their questions and comments during the class, I feel "lost" now that I'm back on my own at the office. Perhaps I was in the wrong coarse, but it did say power "user".

Reviewed by Sharon T. 2011

   

Alex is great!

Reviewed by ellen m. 2011

   

Jane is a wonderful teacher! i will gladly take any class she teaches!

Reviewed by Essante P. 2011

   

Jane is an excellent teacher! She is very knowledgable and is enthusiastic about the course!

Reviewed by Essante P. 2011

   

Very good - presented course material in an engaging way.

Reviewed by Claudine T. 2011

   

The instructor didn't provide a lot of structure to the class, he just skimmed through the material and didn't go into it very deep. As a result, the class finished up 1.5 h early as well. He tried to add material from PMI (which was missing from the course materials) but this sometimes just made things more confusing. The PMI material should really be in the course material to start with. Otherwise, the instructor was helpful, knowledgeable and had a good demeanor.

Reviewed by Laverne R. 2011

   

It was informative

Reviewed by Amanda N. 2011

   

Very good course with a very knowledgeable instructor. Class was at full occupancy and I felt that the class size was too large.

Reviewed by Amanda B. 2011

   

There were only 4 students so it went fast and we finished early. Personally I would have liked to spend more time practicing. Perhaps some reference to the book and if there were any practice exercises in there that we could use to gain more experience with Visio.

Reviewed by Denise T. 2011

   

The course started 40 minutes late because they did not have the correct computers set up for the program. It's like they were not even expecting us. I found it very disorganized. For the price I paid for this course, I expected a more professional presentation.

Reviewed by Karyn J. 2011

   

Instructor was very soft spoken did not have all the answres but did get answers later in the class.

Reviewed by Thomas H. 2011