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This course teaches students how to implement & maintain an Office Communications Server 2007 telephony solution. It covers the topologies supported by Office Communications Server 2007 for deploying a telephony solution for an organization.


 
Course Outline
Introduction This two-day instructor-led course teaches students how to implement and maintain an Office Communications Server 2007 telephony solution. The course covers the topologies supported by Office Communications Server 2007 for deploying a telephony solution for an organization. Further, the course introduces the various call-flow scenarios in an enterprise and explains the call flow among the various Office Communications Server 2007 components in each scenario.

Audience This course is intended for current real-time communications IT Professional and infrastructure specialists who want to learn how to implement Microsoft Office Communications Server 2007.

At Course Completion
After completing this course, students will be able to:
• Implement and maintain telephony by using Office Communications Server 2007.
• Plan and deploy Office Communications Server 2007 in a PBX telephony environment.
• Plan and deploy Office Communications Server 2007 enterprise telephony solutions.
• Describe and monitor Office Communications Server 2007 call flow

Outline Module 1: Implementing and Maintaining Telephony by Using Office Communications Server 2007
Office Communications Server 2007 supports both PBX telecommunications and SIP telecommunications. To capitalize on the SIP telecommunications functionalities, enterprises can integrate Office Communications Server 2007 into their telephony solution. This module describes the basic components of an enterprise telephony solution, such as PSTN, PBX, SIP-PSTN gateways, and endpoints, and security considerations for implementing a secure telephony solution. The module describes the Active Directory design considerations and networking considerations for deploying Office Communications Server 2007. The module also identifies the installation considerations for distributing the Office Communicator 2007 client to enterprise users. Finally, this module introduces the administrative tools that Office Communications Server 2007 provides to manage and monitor the enterprise telephony solution.

Lessons
• Introduction to the Components of a Telephony Solution
• What Is Intermediation of Telephony?
• What Is a PSTN Network?
• What Is a PBX?
• What Is VoIP?
• What Are Gateways?
• How do SIP-PSTN Gateways Work?
• What Are Basic Endpoints?
• Overview of the Integration of Office Communications Server Telephony
• What Is a PBX Coexistence Configuration?
• What Is an Office Communication Server Stand-Alone Configuration?
• Pre-requisites for Migration to Office Communications Server Telephony
• Migration from a PBX to a Coexistence Configuration
• Migration from a PBX to an Office Communications Server Stand-Alone Configuration
• Migration from a Coexistence to a Stand-Alone Configuration
• Determining the Architecture For the Office Communications Server Telephony Deployment
• Determining Configuration Options
• What Is the Role of a Mediation Server?
• What Are HW Load Balancers?
• Designing a Network for Office Communications Server 2007
• Active Directory Design and Network Considerations
• Demonstration: Configuring DNS
• Bandwidth Considerations
• Implementing a Secure Telephony Solution
• Key Features of a Secure Telephony Solution
• Active Directory Credentials in a Secure Telephony Solution
• Group Policies in a Secure Telephony Solution
• Encryption in a Secure Telephony Solution
• Certificate Services in a Secure Telephony Solution
• Demonstration: Securing a Telephony Solution
• Managing and Monitoring an Enterprise Telephony Solution by Using Administration Tools
• What Is Microsoft Management Console?
• Why Monitor Call Detail Records?
• Demonstration: Using the Office Communications Server 2007 Administrative Tools Snap-In

Lab: Implementing and Administering a Secure Telephony Solution
• Exercise 1: Designing an Office Communications Server Architecture for Tailspin Toys
• Exercise 2: Designing an Office Communications Server Architecture for World Wide Importers
• Exercise 3: Securing a Telephony Solution

After completing this module, students will be able to:
• Describe the features of the basic components used in a telephony solution.
• Describe an overview of the integration of Office Communications Server 2007.
• Determine the architecture for an Office Communications Server telephony solution.
• Design a network for an Office Communications Server telephony solution.
• Implement a secure enterprise telephony solution.
• Choose a client application installation method.
• Manage and monitor an enterprise telephony solution.

Module 2: Planning and Deploying Office Communications Server 2007 in a PBX Telephony Environment
Enterprise users can access the telephony solution by using any of the Office Communications Server 2007 clients, such as Office Communicator 2007, Microsoft Office Mobile Communicator 2007, Microsoft Office Web Communicator, Microsoft SIP endpoints, and third-party SIP endpoints. This module describes the deployment of a telephony solution for an enterprise based on SIP-to-PBX interoperability, SIP-to-IP-PBX interoperability, Office Communications Server 2007 integration with the IP-PSTN gateway, or remote office integration.

Lessons
• Configuring Deployment Topologies
• Considerations for an Office Communications Server 2007 Telephony Configuration
• SIP-to-PBX Topology
• SIP-to-PSTN Topology
• SIP-to-IP-PBX Interoperability
• Overview of Enterprise Telephony Clients Deployment and Configuration
• What Are SIP Endpoints?
• Considerations for Deploying and Configuring Office Communicator 2007
• Considerations for Deploying and Configuring Office Communicator Mobile
• Considerations for Deploying and Configuring Office Communicator Web Access
• Microsoft SIP Endpoints
• Third-Party SIP Endpoints
• Demonstration: Deploying and Configuring Office Communicator 2007

Lab: Implementing Office Communications Server 2007 in a PBX Telephony Environment
• Exercise 1: Configuring a Deployment Topology
• Exercise 2: Deploying Enterprise Telephony Clients
• Exercise 3: Making Calls by Using Office Communicator 2007 (optional)

After completing this module, students will be able to:
• Configure deployment topologies for an Office Communications Server 2007 telephony solution.
• Deploy and configure enterprise telephony clients.

Module 3: Planning and Deploying Office Communications Server 2007 Enterprise Telephony Solutions
In the Office Communications Server 2007 enterprise telephony solution, telephony users can communicate with internal telephony users and remote office telephony users. This module describes the call features in an enterprise telephony solution, such as call routing. The module introduces the enterprise telephony solution components of Office Communications Server 2007, such as the Office Communicator clients, gateways, Mediation Server, Front End Server, Access Edge Server, Director, Media Relay and multipoint control unit (MCU), interactive applications, and SIP clients.

Lessons
• Overview of an Enterprise Telephony Solution
• How Basic Call Control Works
• Features of Advanced Call Control
• What Is Phone Number Normalization?
• Overview of Routing in an Enterprise Telephony Solution
• What Are Location Profiles?
• What Are Dial Plans?
• What Is Call Routing?
• Phone Usage Records
• Voice Policies
• Call Routes
• What Is Route Helper?
• Configuring the Enterprise Telephony Solution Components
• Planning for Media Gateways
• Topologies for Media Gateways
• Deploying Mediation Servers
• Front End Servers
• Directors
• Connecting to a Remote Office
• What Is an Access Edge Server?
• Features of Front End Servers

Lab: Implementing an Office Communications Server 2007 Enterprise Telephony Solution
• Exercise 1: Configure Location Profiles
• Exercise 2: Create Phone Usage Records
• Exercise 3: Deploy the Mediation Server
• Exercise 4: Configure Routes
• Exercise 5: Using Route Helper to Check Enterprise Voice Configuration
• Exercise 6: Configure Enterprise Voice Policy
• Exercise 7: Configure User Phone Numbers
• Exercise 8: Make a voice call via the PSTN (optional)

After completing this module, students will be able to:
• Describe the functions supported by an Office Communications Server 2007 enterprise telephony solution.
• Configure the components in an Office Communications Server 2007 enterprise telephony solution.
• Configure remote office connectivity within an enterprise telephony solution.

Module 4: Monitoring and Maintaining Office Communications Server 2007
Office Communications Server 2007 supports both inbound and outbound calls between internal telephony users and external PSTN users, and between internal PBX users and internal Office Communicator telephony users. Understanding the protocols used and the call flow can assist in troubleshooting and improving routing within the telephony solution. This module describes the protocols used, and the call flow between internal telephony users in an Office Communications Server 2007 enterprise telephony solution. In addition this module describes the tools available for monitoring the call flow.

Lessons
• Backing Up and Restoring Office Communications Server 2007
• Prepare for Backup and Recovery
• Back Up Office Communications Server 2007
• Restore Office Communications Server 2007
• Demonstration: Backing Up and Restoring Office Communications Server 2007
• Monitoring Office Communications Server 2007
• How to Monitor Resource Utilization
• Event Logging
• What Is OCSLogger?
• Configuring the Archiving and CDR Service
• What Is the Archiving and CDR Server?
• Components of the Archiving and CDR Service
• How to Install the Archiving and CDR Server
• Demonstration: Installing and Activating the Archiving and CDR Server
• Demonstration: Associating Archiving with the Front End Server or Pool
• Options for User Configuration for Archiving
• Options for Call Data Records Configuration
• Overview of Protocol Monitoring in a Telephony Solution
• Why Capture Protocols?
• Call Flow Monitoring Tools
• Monitoring Call Flow in an Office Communications Server 2007 Telephony Environment
• Office Communicator Voice Call Flow
• Demonstration: Capturing Call Flow Between Office Communicator Telephony Users
• Office Communicator-to-PBX Call Flow
• PBX-to-Office Communicator Call Flow
• Office Communicator-to-PSTN Call Flow
• PSTN-to-Office Communicator Call Flow

Lab: Maintaining and Monitoring Office Communications Server
• Exercise 1: Backing Up and Restoring Office Communications Server 2007
• Exercise 2: Monitoring Office Communications Server
• Exercise 3: Working with the Call Flow Monitoring Tools

After completing this module, students will be able to:
• Back up and restore Office Communications Server.
• Monitor Office Communications Server.
• Install and configure the Archiving and CDR Server.
• Identify the protocol capturing tools you can use in a telephony solution.
• Monitor call flow in an Office Communications Server 2007 telephony environment
Prerequisites & Certificates
Pre-Requisites

Before attending this course, students must have: Familiarity with Active Directory knowledge and concepts. Familiarity with Exchange 2007 Unified Messaging knowledge and concepts. Familiarity with SharePoint knowledge and concepts. Fundamental knowledge of using Microsoft Office 2007 or Microsoft Office 2003. Fundamental Windows Server 2003 knowledge and experience. Fundamental Networking knowledge and experience. In addition, it is recommended, but not required, that students have completed: Course 5177A: Implementing and Maintaining Instant Messaging Using Microsoft Office Communications Server 2007. Course 5178A: Implementing and Maintaining Audio/Visual Conferencing and Web Conferencing Using Microsoft Office Communications Server 2007

Certificates offered

Certificate of Completion


Cancellation Policy
Students are required to give notice if they are unable to attend their class:

2 weeks (10 full business days) or longer prior to training date = full refund
1 to 2 weeks (5 - 9 full business days) prior to training date = 50% of course fee refund
Less than 1 week (4 full business days or fewer) prior to training date = 0% refund

NOTE: You may substitute classes or students at any time.

Map & Reviews
New Era Technology Training
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Here are some reviews of the training vendor.
It would have been beneficial for the instructors screen to have the capability of zooming in on parts of the workbook.
Reviewed by 2016
The course was informative but fast flowing. I love the idea of being able to re-attend at no cost.
Reviewed by 2016
When there's a very small (2-3)audience at the training, I believe the instructor should reach out ahead of time to find out if any attendees have specifics they would like to have covered as opposed to an overall general content taught. It was not of great value as it was too general.
Reviewed by 2015
The course was very informative and useful, but the time could have been used better. I could have learned everything taught in an hour and a half, and the rest of the time would have been better used doing exercises to really ingrain the information into my brain.
Reviewed by 2015
Jane is great. She was very enthusiastic, very engaging, and quite knowledgeable.
Reviewed by 2015
Would like to have spent just a little more time on a few extra items, in SharePoint 2013. i.e. the workflows, lookup columns. Jane was great!! I have a had previous learning with Jane and she takes the course and it just comes alive under her guidance. I just do not like going downtown.
Reviewed by 2015
I only wish that this course lasted longer than 2 days. We barely scratched the surface and what we learned only raised more questions. It would be nice if there was a version of the course that lasted 4 days so that we could explore more features and options, more thoroughly.
Reviewed by 2015
Very useful course with appropriate environment.
Reviewed by 2014
Really enjoyed the instructor, she was very knowledgable about SharePoint.
Reviewed by 2014
Great one day training! Very informative!
Reviewed by 2014
I can bearly see the blackboard due to the light.
Reviewed by 2014
With respect to the Training Provider, they offered what seemed to be a very detailed manual; however, the instructor followed his own agenda for teaching. Although I'm certain the same material was covered (plus extras, which are appreciated), by not following the manual, it makes it more difficult for a student to take notes. It would have been easier to add notes to the manual, as needed - than trying to capture subject, background info, and the relevent point I am trying to capture on a loose sheet of paper.
Reviewed by 2014
The course was good,however, the instructor was way too dry. He didn't engage the students very much, except to ask if there were any questions which made it a little boring.
Reviewed by 2013
While the instructor was delightful I did not feel she had a good enough grasp of the program. There were often times when a student may have missed a step and she was unable to intuitively know what they'd missed and so the entire class would have to start from the beginning. Unfortunately this class left me more confused than when I'd walked in, and also left me less confident than I'd been after Level 1.
Reviewed by 2013
As this was a beginner course and I have never used power point, the time given to practice the information provided I felt was not adequate.
Reviewed by 2013
I'm very pleased with all the 'head knowledge' I learned yesterday. Now, I have to put my new skills to good use !
Reviewed by 2013
Julie was GREAT! Very personable and helped everyone when they needed it. I would definitely take another course with her and through this organization.
Reviewed by 2013
Mr. Mike is very knowledgeable about Excel 2010, Level 2, and I learned a lot during the class which I will be able to use on a daily basis at work. The Course contents were exactly as indicated. Looking forward to Level 3 someday !
Reviewed by 2013
It was really hot in the room - I know this is a persistent problem with clients - some like it hot, some like it cold! We didn't get to all the topics - I guess I'd rather have this and really understand the topics we did cover; but I needed chart work which we didn't get to.
Reviewed by 2013
The course was short but our instructor was very good and explained the concepts that was easy to understand. I like the fact that she didn't just give us the course textbook and have us go through it and instead had her own training agenda with the textbook serving as a supplemental item. I didn't have too much experience with SharePoint 2010 and I didn't have any issues keeping up with the course. Would definitely recommend this course for those that are interested in SharePoint Workflow.
Reviewed by 2013
May be more practice should be included. Thanks!
Reviewed by 2013
This course was cancelled 45 minutes before the scheduled start time. To have a survey come out when I didn't even take the course is not very professional.
Reviewed by 2013
The instructor was excellent - I would highly recommend him and hope to get him again as my instructor.
Reviewed by 2013
Would have have liked longer day, hours.
Reviewed by 2013
The instructor, JASON HALL, had a fluent, practical, hands-on and knowledgeable style of involving the partipants directly with the software. This was vastly superior to laboriously going thru the course material linearly page after page. We didn't doze off and he answered questions and immediately dealt with individual issues in working through the residential housing project example. I would take another class from Jason Hall.
Reviewed by 2013
The instructor was not helpful as she just read the book to us and went step by step. I could have just bought the book and did that myself. It needed REAL world relevance
Reviewed by 2013
The overhead screen was difficult to see. The instructor went very fast and did not check to ensure that we were all up to where he was - this caused us to go back several times. More consideration needs to be made to ensure each participant is at the right place, can see the board, and the instructor needs to slow down so he is not continuing to instruct while we are catching up, as several of us missed a few things.
Reviewed by 2013
The instructor wasted lot of time in discussing things that are not required for this training and had less hours to spend on actual matter.
Reviewed by 2012
This was a good course for a Sharepoint introduction. I came out feeling more prepared to tackle our SP project.
Reviewed by 2012
Mike did an awesome job. He was entertaining yet very knowledgeable.
Reviewed by 2012
Very good course well taught, Jason Hall did an excellent job.
Reviewed by 2012
The course was very good, Jason Hall was a excellent instructor and took the extra time to answer all questions and help where extra help was needed. Great Instructor.
Reviewed by 2012
I have to say this was one of the best courses I have attended and the main reason is because of JASON HALL!! I loved his approach to teaching! He was animated and didn't make us read from the book once. LOVED IT. Tara Johnson-Ouellette & Kim Grayson
Reviewed by 2012
I took Communicating Effectively for Optimum Outcomes. Tyler Huggins was a fantastic instructor! He provided a lot of helpful tips, some of which are not included in the course. In addtion, Tyler has given us his contact information to provide us with further help with communicating issues going forward.
Reviewed by 2012
this course could have been cut into half a day with the material we covered. 80% of the day was spent with the instructor talking about his life, and irrelevant things. Although he had a great energy and spirit.... The day was a bit too long. Half day course of basics would have been perfect.
Reviewed by 2012
Instructor was very self-absorbed and spent more time talking about himself than Microsoft Word. We paid a lot of money to take the course and would have benefited from the instructor talking more about Word rather than hearing about his travels, the food he ate, the airbrushing on his daughter's skate board , his clients, how busy and important he is, his hiking plans for the weekend, how his buddy was at his house drinking his scotch, his best friend's battle with colon cancer, his daughter's travel future plans to base camp 2 of Everest, his dogs personalities, his friend in the police force, his upcoming trip to Thailand, and the worst of all....his divorce proceedings. It was such a shame that he knew so much about Word but had a problem actually staying focused and teaching us about it. He had a couple of minutes to complete the material and broke into another story instead, he ran over the 4pm class time frame and never finished going through the material unless people wanted to stay late!
Reviewed by 2012
With all the valuable insights and topics to cover, I feel that this should be a two day course; we only got through half of the course book in the one day. While the rest of the material could be done by self-directed learning, others in my class agreed that they wouldn't have time to learn the rest on their own time. The course description indicated that I would be learning all the material but we simply didn't get that far. The computers, desks, and chairs were certainly not ergonomic. I would encourage the facility to consider this next time they upgrade their equipment & furniture.
Reviewed by 2012
the course seemed to contain quite a bit of project management rather than strictly program operations and fundamentals. could use more hands on with features and abilities of the program
Reviewed by 2012
The class was very rushed. The last few topics we essentially whipped through them but it still provided learning on what I needed to know
Reviewed by 2012
I would have liked to go through the toolbar/ribbon a bit more and learn what each button does.
Reviewed by 2012
The material was presented well. I felt that the pace of the class could have gone faster (but I do have a software developer background so that could be partly the reason). I was hoping to have some time during class, say the last hour or so to work my way through the exercises provided in the binder. I did appreciate the last part on Sharepoint Developer and did like the hands-on approach. Otherwise it was a good course and I felt that it was valuable to me.
Reviewed by 2012
Re: Break Times - could be shorter, especially considering the day/course ended an hour and a half early. For the price and amount of time scheduled for the day, a lot more could be learned/taught/included
Reviewed by 2012
It was hard to see the instructors screen. It was a projector that was turned toward a white board.
Reviewed by 2012
Jason Hall is fantastic and I look forward to taking another course with him. My last experience at New Era was not great; the instructor did not meet our expectations and the computers were not working when we arrived. But Jason made the day fly by and I felt like I learned not only the set curriculum but gained lots of additional presentation skills.
Reviewed by 2012
The instructor in this class was EXCELLENT. I would highly recommend her as she really knew what she was doing and her etaching style was great. AWESOME instuctor.
Reviewed by 2012
The trainer was very knowledgeable and kept the course moving at a great pace. I wish I could take her home with me, so she could help me teach photoshop at the school I work at.
Reviewed by 2012
The course was very helpful and the instructor was very knowledgable and made the effort to make sure all class members were understanding the excersizes and were on the same page. My only complaint is that the computers seemed a little worn out. Throughout the day most students in the class ran into some sort of issue with the computer not working the way it should. And during our practice time closer to the end of the day all the computers started crashing.
Reviewed by 2012
The Instructor was fabulous and is the reason that I truly enjoyed the course.
Reviewed by 2011
Alex was extrememly helpful and knowlegeable.
Reviewed by 2011
The course was excellent, but I felt a little out of my league. The participants in the course were designers and IT people who had used other versions of SharePoint. While I benefited from their questions and comments during the class, I feel "lost" now that I'm back on my own at the office. Perhaps I was in the wrong coarse, but it did say power "user".
Reviewed by 2011
Alex is great!
Reviewed by 2011
Jane is a wonderful teacher! i will gladly take any class she teaches!
Reviewed by 2011
Jane is an excellent teacher! She is very knowledgable and is enthusiastic about the course!
Reviewed by 2011
Very good - presented course material in an engaging way.
Reviewed by 2011
The instructor didn't provide a lot of structure to the class, he just skimmed through the material and didn't go into it very deep. As a result, the class finished up 1.5 h early as well. He tried to add material from PMI (which was missing from the course materials) but this sometimes just made things more confusing. The PMI material should really be in the course material to start with. Otherwise, the instructor was helpful, knowledgeable and had a good demeanor.
Reviewed by 2011
It was informative
Reviewed by 2011
Very good course with a very knowledgeable instructor. Class was at full occupancy and I felt that the class size was too large.
Reviewed by 2011
There were only 4 students so it went fast and we finished early. Personally I would have liked to spend more time practicing. Perhaps some reference to the book and if there were any practice exercises in there that we could use to gain more experience with Visio.
Reviewed by 2011
The course started 40 minutes late because they did not have the correct computers set up for the program. It's like they were not even expecting us. I found it very disorganized. For the price I paid for this course, I expected a more professional presentation.
Reviewed by 2011
Instructor was very soft spoken did not have all the answres but did get answers later in the class.
Reviewed by 2011
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